Reviews of GUEST HOUSE HERMES Contactless Self Checkin

It's in an excellent location with many branches of public transport very close to the house. The houses and surrounding architecture are very charming, and it's perfect if you're a researcher visiting ETH or the University of Zurich, trying to save some money. The property has a great kitchen and impeccable shower facilities (the quality was surprising, since they are, after all, shared).

The house has slightly tiled foundations, so you need to be a bit careful climbing up the stairs. The ceiling in my room was a little low, so taller people might need to be more cautious.

easy check-in and cheap

common bathroom, but that was expected

Nothing!!

The room was not as advertised, the kitchenette did not have cooking facility like hot plate or microwave. We have to use a shared kitchen. This is not what we have paid for. The day we entered the room was smelly with urine smell. Not sure if it was used and not cleaned. Also the room was damp and smelly due to no proper ventilation. On one night the at 12.30am guest were knocking our door so let them in. Kitchen facility was poor without any cooking facility, even though it was advertised as kitchenette. The damp and smelly room. The noise from the road (especially tram), due to the underground location. Very rude responses from the owners, not professional at all. Requested for bathroom mat and they didn't even bother to respond.

Cleanness, facilities

Location. A little far from the main station

Nothing

Staff Location Noise

It was comfortable and clean. Check-in was easy.

N/A

Good location, just a short walk from the tram stop. Check in instructions were easy to follow. Room was clean and comfortable. Coffee making facilities in communal kitchen area.

I didn't receive my check in code for the hotel in time. I wanted on the doorstep for two hours and I called the hotel many times, sent doesn't of messages without getting a response. I had to book another hotel in the end and requested a refund - just as four other people who had booked two other rooms and couldn't get in either. I have received no response to this request either. This place seemed lto be a hoax. I have filed a complaint with Booking.com. Still haven't got my money back

Again, the property seemed to be a hoax: I couldn't get in, couldn't get hold of them and they didn't communicate or apologise in any shape or form, neither have they refunded the money

The place is clean and comfortable.

No air conditioning (we stayed now at summer) and a very bad fan. Rude staff. Extremely noisy location during the night. It was a nightmare and we could not sleep for the 2 nights we stayed there. I will never return or wouldn’t recommend to anyone. Its a shame because the house itself is clean and comfortable, if they had proper air ventilation we would be able to close the windows (hence the noise from the street) and sleep well, and this accommodation would be a 10/10!!! But instead of improving, the staff replied me back with the most unprofessional response when I complained, saying “why have you booked with us them”. It’s a shame.

Prestine location, 200 m to tram station. Very clean and spacious rooms, easy and smooth self-check in and check-out.

Since the lavatory is shared the cleanliness was not so good

Easy transport links, good location.

Given the check in code late, so we were stuck in the train station waiting for over 2 hours.

We were excited to stay at the Hermes guest house and would have been very happy to have actually been able to stay in the room that we reserved about a month ago. Unfortunately, because it's a contactless stay, there was no one at the guest house to help us. The person (or machine ) with whom I had been communicating never sent us the code to get in the door. This, despite reaching out via email, phone and booking.com messaging system over three different days. We ended up having to book another place. We were eventually sent the door code about 2 and 1/2 hours after our check-in time, which was far too late for our needs. We are actively pursuing a refund.

See above.

very clean and convenient to the tram

area of town was very quiet with few shops. this wasnt the best value for money as its essentially a hostel but at hotel prices (though recognise Zurich is more pricey than other EU cities)- the rooms were a bit tired- the check in process was fine when it happened but relied on sending texts with the information which came quite late. that said it was comfortable enough.

The checking was very smooth and the guest house was easy to reach by tram from the central station of Zurich.

The facilities were a bit dated and the staff not very responsive.

I did not receive the check-in code on the day of arrival, even though I kept emailing the host. They never replied, so I had to urgently book another hotel. The location is not very close to Zurich Central Station, and the host’s response time is very slow. They are the worst host I’ve ever met.

clean, modern room, bath and kitchen, close to public transport

the room was not completely horizontal, had a slight incline towards one side, but it was not really a problem for us

Small and dark room with no facility (nor even a mirror in the room). Small bed with a single duvet bedding. Ground floor room right next to the building entrance with no fence except a dark curtain, living either in the dark or being seen from the street Furniture generally coming from a former century One bathroom for 4-5 rooms, with no separate toilet or sink