Reviews of Greulich Design & Boutique Hotel 3 stars

Thank you for your recent feedback. We are truly sorry to hear that your experience did not meet your expectations. We take your comment regarding our team very seriously, especially as we are known for our warm and attentive hospitality. It is disappointing to read that you found the receptionist to be rude, please allow us to sincerely apologise if you felt unwelcome at any point. We would greatly appreciate more details about what occurred, as we have no record of any such situation and no team members who behave in that manner. Your feedback remains anonymous, which makes it difficult for us to follow up or reach out directly. Should you be open to sharing more about your stay, we would truly value the opportunity to understand what went wrong and how we can improve. Jasmin Maurer Gastgeberin

Thank you for your recent feedback. We are truly sorry to hear that your experience did not meet your expectations. We take your comment regarding our team very seriously, especially as we are known for our warm and attentive hospitality. … Show more

Dear Mora, Thank you for your feedback and for taking the time to share your impressions. We are pleased to hear that you found our staff friendly, the bed comfortable, and appreciated the complimentary minibar and kettle in your room. Many of our guests also value our convenient location and the excellent public transport connections. It is unfortunate that you did not mention any of these concerns during your stay, especially considering the very strong nature of your written review. We met you in person at least twice during your stay, and you even considered extending your visit, without ever hinting at any dissatisfaction. We would have welcomed the opportunity to respond immediately and find a suitable solution for you on site. We are truly sorry to hear that certain aspects of your stay did not meet your expectations, particularly your concerns regarding safety. Please rest assured that we take such feedback very seriously. The lighting in the shower consists of certified moisture-resistant fixtures that comply with all relevant safety standards. That said, we will have our team inspect the area again to ensure everything is fully secure and functioning properly. Regarding the ventilation: each room is equipped with a dedicated switch located next to the main light controls. When activated, a small light indicates that the mechanical ventilation is running. It is unfortunate that you did not mention any of these concerns during your stay, especially considering the very strong nature of your written review. We met you in person at least twice during your stay, and you even considered extending your visit, without ever hinting at any dissatisfaction. We would have welcomed the opportunity to respond immediately and find a suitable solution for you on site. Greulich was built 20 years ago and follows a clear, minimalist design concept. We have only one room in the entire property with an open bathroom. This is our fully accessible room, designed specifically for guests with limited mobility. All other rooms are equipped with fully enclosed bathrooms with doors. We nevertheless hope you were able to take away some positive memories of your time in Zurich, and we thank you again for your feedback. Jasmin Maurer Manager

Dear Mora, Thank you for your feedback and for taking the time to share your impressions. We are pleased to hear that you found our staff friendly, the bed comfortable, and appreciated the complimentary minibar and kettle in your room. Man… Show more

Dear Rustam Thank you so much for your warm and kind review, we’re truly happy to hear that you’ll remember Greulich as a beautiful design hotel. We completely understand the wish for air conditioning, especially during hot summer days. As a small, independent Swiss hotel with just 18 rooms, we are committed to following both environmental regulations and the architectural limits of our historic building. Installing air conditioning would not only be extremely costly and complex due to the building's structure, but Swiss law also limits cooling to just 6°C below the outside temperature. So even in hotels with AC, the result is often disappointing: for example, only cooling down to 30°C when it’s 36°C outside. That’s why we choose to be fully transparent: we offer fans in all rooms and never mention having air conditioning, because we simply don’t. We believe honesty, comfort, and looking after the only planet we have should always go hand in hand. We are looking forward welcomin you again! Warmest regards Jasmin Maurer Manager

Dear Rustam Thank you so much for your warm and kind review, we’re truly happy to hear that you’ll remember Greulich as a beautiful design hotel. We completely understand the wish for air conditioning, especially during hot summer days. A… Show more

Dear Ruth Thank you for taking the time to share your feedback with us We are glad to hear that you appreciated the size of the room and the convenient location of our hotel At the same time we are truly sorry that the room temperature and the pillows did not meet your expectations and that you did not have a more positive impression of our team. Warm and attentive service is usually one of our greatest strengths and something many of our guests highlight, so it is disappointing to hear that we missed the mark during your stay Your comments help us to improve and have been shared with the team for further reflection We hope to have the opportunity to welcome you again and provide you with a more seamless and enjoyable experience Warm regards Your Greulich Team and Jasmin Maurer, Host

Dear Ruth Thank you for taking the time to share your feedback with us We are glad to hear that you appreciated the size of the room and the convenient location of our hotel At the same time we are truly sorry that the room temperature a… Show more

Dear Kira Thank you very much for your wonderful review and kind words. We are delighted to hear that you found our hotel exceptionally clean and appreciated our friendly and accommodating staff as well as the convenient location. We strive every day to make sure our guests feel completely comfortable and we are happy to have made your stay enjoyable. We very much look forward to welcoming you back soon. Until then, we wish you all the best and a great time in Zurich. Kind regards The team at Greulich Design and Boutique Hotel & Jasmin Maurer, Manager

Dear Kira Thank you very much for your wonderful review and kind words. We are delighted to hear that you found our hotel exceptionally clean and appreciated our friendly and accommodating staff as well as the convenient location. We stri… Show more

Dear Gabriella, Thank you very much for your kind review. We truly appreciate you sharing your experience with us. It’s wonderful to hear that you found our team helpful and kind, providing friendly, welcoming service is very important to us. We also appreciate your feedback on the other aspects of your stay, as it helps us continue to improve. We hope to have the pleasure of welcoming you back to the Greulich Design & Boutique Hotel on your next trip to Zurich. Warm regards, Your Greulich Team & Jasmin Maurer Manager

Dear Gabriella, Thank you very much for your kind review. We truly appreciate you sharing your experience with us. It’s wonderful to hear that you found our team helpful and kind, providing friendly, welcoming service is very important to … Show more

Dear Song Thuc Trang, Thank you so much for your wonderful review and perfect scores – your kind words truly made our day! We’re so happy to hear that you enjoyed your stay with us and that the small touches, like the yoga mat and the little outdoor sitting area, added to your experience. It means a lot to us that you felt welcomed and comfortable – that’s exactly what we hope for all our guests. Wishing you a beautiful onward journey through Zürich – we’d love to welcome you back anytime! With warmest regards, Jasmin Maurer Host

Dear Song Thuc Trang, Thank you so much for your wonderful review and perfect scores – your kind words truly made our day! We’re so happy to hear that you enjoyed your stay with us and that the small touches, like the yoga mat and the lit… Show more

Dear Aykhan Thank you so much for your wonderful feedback. We are truly happy to hear that you felt so comfortable during your stay at Greulich Design and Boutique Hotel. It means a lot to us that you enjoyed the breakfast and appreciated the service from our team. Knowing that you liked the rooms and the cozy atmosphere makes us very happy as this is exactly the feeling we want to create for our guests. We are especially grateful for your recommendation. That is the greatest compliment we could receive. We would love to welcome you and your friends back to Zurich again soon. Warm regards Your Greulich Team & Jasmin Maurer Manager

Dear Aykhan Thank you so much for your wonderful feedback. We are truly happy to hear that you felt so comfortable during your stay at Greulich Design and Boutique Hotel. It means a lot to us that you enjoyed the breakfast and appreciated… Show more

Dear Rob, Thank you so much for your kind feedback and for taking the time to share your impressions. We're truly happy to hear that you enjoyed the comfort and cleanliness of your room and had a pleasant check-in experience. Regarding your note about the umbrella – thank you for the suggestion! For your next stay, please know that there is an umbrella available in every wardrobe, and you’re always welcome to pick one up at the reception as well. We're here to help, rain or shine! We’d love to welcome you back again soon, perhaps on a sunny day 😊 Warm regards, Your Greulich Team Jasmin Maurer Manager

Dear Rob, Thank you so much for your kind feedback and for taking the time to share your impressions. We're truly happy to hear that you enjoyed the comfort and cleanliness of your room and had a pleasant check-in experience. Regarding yo… Show more

Dear Stefan Thank you so much for your great feedback. Minimalist, quiet, "monk-like" you’ve captured the essence of our concept perfectly. We’re really happy to hear that you appreciated the calm atmosphere and our reduced yet thoughtful design. Even for a short stay in the city, it’s important to us that everything you need is right there in the room – nothing unnecessary, but everything essential, carefully selected. We’d love to welcome you back for another quiet moment in the heart of Zurich. Warm regards Your Greulich Team & Jasmin Maurer, Manager

Dear Stefan Thank you so much for your great feedback. Minimalist, quiet, "monk-like" you’ve captured the essence of our concept perfectly. We’re really happy to hear that you appreciated the calm atmosphere and our reduced yet thoughtful … Show more

Dear Julien, Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re very happy to hear that you appreciated the cleanliness, quiet atmosphere, and stylish design of our hotel, as well as the warm welcome from our team. It’s great to know that you felt well taken care of and enjoyed your stay with us. We also appreciate your feedback regarding the room’s darkness. We'll certainly take this into account as we continuously work on improving our guests' comfort. We’d be delighted to welcome you back on your next trip to Zurich! Warm regards from the Greulich Team Jasmin Maurer Manager

Dear Julien, Thank you so much for your wonderful review and for taking the time to share your experience with us. We’re very happy to hear that you appreciated the cleanliness, quiet atmosphere, and stylish design of our hotel, as well a… Show more

Dear Kristian Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed the design of our rooms, the comfortable mattress, and our great location. We’re sorry that the toilet was a bit loud during your stay – we’ll certainly look into this to ensure a more peaceful experience in the future. We hope to welcome you back soon for another relaxing stay. Sincerely, Jasmin Maurer Manager

Dear Kristian Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed the design of our rooms, the comfortable mattress, and our great location. We’re sorry that the toilet was a bit loud during your stay – we’ll … Show more