8.3

Reviews of Hotel St.Gotthard 4 stars

Bahnhofstrasse 87, City Centre, 8021 Zürich, Switzerland

  • 7.0 Good
    Romain

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    Central location

    Basic breakfast , no air con during the day

    Property response:

    Dear Mr. Romain, Thank you for staying at our hotel and for your feedback. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Hotel St.Gotthard
    29 August 2025
  • Ali

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
  • 3.0 Poor
    Cody

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    Location

    Air conditioning did not work in attic room. No cleaning!

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  • Elisa

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    Pricey, but that's typical in Zurich

    Property response:

    Dear Mrs. Jane, Thank you for staying at our hotel and for your positive feedback. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Hotel St.Gotthard
    29 August 2025
  • Neo

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    Located centrally, next to the Station, right on the main avenue for shopping. Amazing staff response, meeting our additional requirements, ensuring early breakfast on request, and wonderful experience

    Can;t think of anything as of now. May be the cost is on the higher side and the room size a bit smaller.

    Property response:

    Dear Mr. L'Raj, Thank you for staying at our hotel and for your positive feedback. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Hotel St.Gotthard
    29 August 2025
  • Rachanee

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    air condition too hot.

    Property response:

    Dear Mrs. Rachanee, Thank you for staying at our hotel and for your feedback. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Hotel St.Gotthard
    28 August 2025
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  • Borys

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review

    The location is perfect. Good breakfast.

    Property response:

    Dear Mr. Borys, Thank you for staying at our hotel and for your positive feedback. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Hotel St.Gotthard
    28 August 2025
  • 7.0 Good
    Yunus

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review
  • Juhaina

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Location

    Ac is not working in summer Room are so hot and when open windows it will be noisy Not clean

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  • Pasquale

    Reviewed: 26 August 2025 · Stayed in July 2025

    Verified review
    Property response:

    Dear Mr. Pasquale, Thank you for staying at our hotel and for your positive feedback. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Hotel St.Gotthard
    26 August 2025
  • Daniela

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Excellent location just a few minutes away from the Central train station. It is an old style hotel but it has been fully refurbished. Good wifi.

    The room was a bit small, for the price I paid. The staff at reception were not friendly, considering the high category of this hotel.

    Property response:

    Dear Mrs. Daniela, Thank you for your stay in our Hotel. We appreciate your feedback, and we're sorry to read that certain aspects of your experience did not meet your expectations. We strive to provide a high level of service and create a welcoming atmosphere for our guests. It's disappointing to hear that you perceived a lack of enthusiasm among the staff. Your feedback is valuable, and we will share it with our team to address any areas of improvement in our service. Regarding the expenses, we understand that Switzerland can be a pricey destination. We continuously evaluate our pricing structure to ensure it aligns with the value and quality of the services we offer. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Dear Mrs. Daniela, Thank you for your stay in our Hotel. We appreciate your feedback, and we're sorry to read that certain aspects of your experience did not meet your expectations. We strive to provide a high level of service and creat… Show more

    Hotel St.Gotthard
    26 August 2025
  • Charles

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review

    Great location and staff

    Nothing

    Property response:

    Dear Mr. Charles, Thank you for staying at our hotel and for your positive feedback. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Hotel St.Gotthard
    26 August 2025
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  • Peter

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
  • Alison

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
  • Ginny

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    The staff is wonderful and the location was perfect for us

    The air conditioning could not keep the room cool and it was only 70 degrees outside. The WiFi was also poor

    Property response:

    Dear Mrs. Ginny, Thank you for your stay in our Hotel. We appreciate your feedback, and we're sorry to read that certain aspects of your experience did not meet your expectations. We strive to provide a high level of service and create a welcoming atmosphere for our guests.It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Dear Mrs. Ginny, Thank you for your stay in our Hotel. We appreciate your feedback, and we're sorry to read that certain aspects of your experience did not meet your expectations. We strive to provide a high level of service and create … Show more

    Hotel St.Gotthard
    26 August 2025
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  • Stephane

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    The location is perfect close to the train main station. The fact that there is always someone at the reception, allowing early checkout or late check-in

    The staff was arguing among each other in a way that customers were able to feel the miss alignment. It happened during check-in, but also during the breakfast. The breakfast buffet is very poor for a hotel category of this type and it is charged CHF 30.- per person -> Absolutely not worth the price. Globally the room cost versus the service/quality of the experience is very poor. No smile, no info, no interest about the customer. We were there attending a concert and we decided that this would the last time as the Zürich prices are definitively too high for the poor experience we had.

  • Anonymous

    Reviewed: 24 August 2025 · Stayed in July 2025

    Verified review

    We stayed here on our way back as well. Everything. Location walking distance from the main train station, about less than 70 meters and central in Zurich.. All Staff very professional, knowledgeable, kind and respectable to guest. This hotel has a romantic Zurich charm to it. Laderach chocolates store , Amavita pharmacy 2 minute walk. Co-op, McDonalds around the corner. Globus store at the back.. In-house restaurant with oyster and lobster bar. Many other restaurants around the hotel. Many shops under the train station .Nierderdof area to the old town by river Limatt is a short walk away. Trams, number 7, which run until after 12 a.m are available just outside the hotel. I hope to return one day.

    No Kettle and minibar in room. But if you request it will be provided.

    Property response:

    Dear Guest, Thank you for staying at our hotel and for your positive feedback. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Hotel St.Gotthard
    25 August 2025
  • Khalifa

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
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  • Rajan

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    Location

    Rooms were like oven… when I complained to reception I was told to just open windows and door…Aircondition not effective

  • Bryan

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    The breakfast was hands down the best experience of the three hotels we stayed at throughout Switzerland. Beautiful spread. Delicious flavors and options. The location of this hotel is perfect too, if shopping and eating is your thing while in Zurich.

    The outlet next to my side of the bed did not work, as well as the hairdryer in the bathroom. We never complained about these two things, but I'm sure many would. These things should be checked periodically. The bathroom was clean, but extremely small. The room and bathroom reminded us of the size of a room on a cruise ship. The temperature thankfully was in the low 70s for our stay, but the AC needs a complete overhaul. It gets hot. We ended up opening the window throughout the night to allow the cool air in, which helped a lot. Luckily, we were not against the busy street though, as I'm sure that would be loud.

    Property response:

    Dear Mr. Bryan, Thank you for staying at our hotel and for your positive feedback. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Hotel St.Gotthard
    25 August 2025
  • 7.0 Good
    Richard

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
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  • Maha

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    Location Professional staff

    Nothing

    Property response:

    Dear Mrs. Maha, Thank you for staying at our hotel and for your positive feedback. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Hotel St.Gotthard
    22 August 2025
  • Stewart

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    Brilliant position for trains and trams to all part of the city . The property has excellent staff and are so happy and that makes the stay very pleasant . Breakfast was terrific and fuelled us for the day . Highly recommend.

    Not much

    Property response:

    Dear Mr. Stewart, Thank you for staying at our hotel and for your positive feedback. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Hotel St.Gotthard
    22 August 2025
  • Abrar

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review
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  • Salem

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    The staff are friendly They offer assistance Thank you Zouhair Makboul

    Property response:

    Dear Mr. Salem, Thank you for staying at our hotel and for your positive feedback. It was a pleasure to have you as our guest, and we hope to welcome you again soon. Best regards Your St. Gotthard Team

    Hotel St.Gotthard
    22 August 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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