Reviews of FIVE Zurich - Luxury City Resort 5 stars

The staff was very attentive to every need we had.

many options of restaurants, beds are amazing and very big!

reception rarely available when calling inhouse phone from the room

Very luxurious - our room was as we had imagined. We had upgraded - and the room met our expectations. Our kids room was not what we expected - we had booked for 3 but there was only one large double bed.

Our kids room was too small for them. Twin beds and an extra bed is what we thought we would have got.

The staff were all very friendly and attentive, the room was very clean and beautiful. Catered for family as well as being a fun hotel!

That we didn't get to stay longer!

Nothing

There is absolutely nothing enjoyable about this hotel. Although it claims to be a five-star property, we wouldn’t even rate it as one star. Here is a summary of our experience: 1. Location – The hotel is situated in an area with no access to public transportation. It truly feels as if it’s in the middle of a remote village. 2. Initial Impression – The lobby may look impressive at first glance, but unfortunately, that’s where the positive experience ends. 3. Room Assignment – We were placed in the East Wing, which is extremely inconvenient. Reaching it requires walking what feels like endless corridors, through a poorly lit, maze-like environment that feels unsettling and unsafe. Although staff offered to drive us there, we were told it was just a “2-minute walk,” which was completely untrue. 4. Condition of the East Wing – The facilities are so outdated that it feels like stepping back several centuries. The elevator is tiny—barely fitting one person—making it nearly impossible to move luggage without multiple trips. 5. Room Quality & Complaint Handling – When we raised concerns, we were told that no rooms were available in the main building and that our booking had always been for the East Wing(It was never mentioned that East Wing and Main hotel looks centuries apart-literally and figuratively). While they offered complimentary breakfast as compensation, we weren’t interested in food—we simply wanted a comfortable stay, which they failed to provide. 6. Room Size – The room itself was shockingly small, by far the most cramped we have experienced during our travels in Europe. 7. Overall Experience – We strongly advise against booking this hotel. It is overpriced, misleadingly advertised, and far from the standards of a five-star property.

Our stay at FIVE Zurich was outstanding. Breakfast was wonderful, with excellent coffee and everything on a very high level. The pool is fantastic, the spa is excellent, and our room was spacious with two balconies, breathtaking views, and even a pillow menu for extra comfort. The staff was highly professional and warm — they helped me perfectly organize a birthday surprise for my partner. Special thanks to Oleksii for his excellent service during check-in and for always being ready to assist with any questions. Truly a 5-star experience.

Honestly, there was nothing to dislike. The atmosphere in the hotel was so special and welcoming that we only wished we could have stayed longer.

“Wonderful stay!! I would like to highlight the excellent service from Felipe and Simon, with whom we were able to communicate perfectly in our language (Spanish). They were very helpful!!! Thank you very much for everything!!! We will be back.”

Good location, surrounded by beautiful hike track

Cleanliness is not at best, staff is ok

The hotel facilities are amazing. The property is super clean and have valet service for the car. The location is next to train station that will take you direct to the banhof street and just next to the hotel. The hotel is out side the center which make your access by car easy from the traffic. The view, the restaurant the outside setting area is super convenient for families. Strongly recommended

All good

The atmosphere the facility services the room size and furniture

Not major thing