reception rarely available when calling inhouse phone from the room

many options of restaurants, beds are amazing and very big!

Stayed in August 2025

Cleanliness is not at best, staff is ok

Good location, surrounded by beautiful hike track

Stayed in August 2025

All good

The hotel facilities are amazing. The property is super clean and have valet service for the car. The location is next to train station that will take you direct to the banhof street and just next to the hotel. The hotel is out side the center which make your access by car easy from the traffic. The view, the restaurant the outside setting area is super convenient for families. Strongly recommended

Stayed in August 2025

location was perfect. the staff was friendly

Stayed in July 2025

Housekeeping is extremely poor. Of the three rooms we booked over the 5 day period, there was at least one room per day that wasn’t either properly cleaned or consumables replaced. Maintenance is also lacking.

Staying on the outskirts near the mountains is excellent after a busy day. The transport links and hotel shuttle is very convenient and hassle free

Stayed in August 2025

Nice hotel to stay in Zurich if you have car.

Stayed in July 2025

The Spa area was ok but it requires attention by now since the hotel is operating since a few years and some faucets don‘t look and work as they should for a hotel this nice. But its good enough still.

We had a very nice and spacious room in the main building. The staff was very helpful and the area is nice too and was also quiet on the sunday we went there. We enjoyed a dinner at the Le Petit Chef and it was a lovely experience all in all.

Stayed in May 2025

No proper WiFi contractions in room , only one corner of room were connected to WiFi , room service was very weak , daily cleaning was not properly

View and location

Stayed in June 2025

Nothing really.

Really nice staff. They really well English. Prepared to go the extra mile. Location is on the hill, on the edge of a forest with great trails while at the same time the city is really close-by.

Stayed in June 2025

The rooms are extremely small for a hotel that was massively renovated in 2022. The fact you can't have the bathroom door open and navigate the room is tricky. The price does not reflect the quality in this particular case. Also, the hotel hosts the only pool in Zurich. As a result, they allow visitors who are not actual hotel guests to pay to come to the pool. This draws quite an interesting crowd.

The staff is wonderful. Teodore at the front desk was very helpful when I needed some help printing tickets for an event. Amindra was also great, very helpful and charming. Sylvester at the pool was dynamite. He provides great service and also helped us rid our area of the terrible bees that were plaguing many of us. That entire pool staff is incredibly hard working and I am remiss because I should be naming several other people who went out of their way to be helpful. The venue is beautiful, albeit a bit remote, but the train station quite nearby was very handy to get into town.

Stayed in June 2025

It was my second time staying at this property this time I was a bit disappointed with the AC maintenance and cleaning of the room.

The location of the property

Stayed in June 2025

-Location -TV wasn’t working when i came untill i called for the technician to fix the internet problem it was linked with the tv - restaurant terrace closes early

They were helpfull staff specialy simon and the valet nice restaurant bathroom were very clean and decent air condition was working well

Stayed in June 2025

Personal

Location

Stayed in June 2025

excessive and unexplicable slowness of waiter´s service, even when the restaurants were empty. the social pool could be open until later in the summer time (closing hour was 7pm, although sunset time was around 9.30pm)

beautiful architecture and decor, lovely landscape, great social pool and an outstandig reception service (special thanks to Felipe, at the east wing reception, and Miguel, at the front desk of the main building). very easy access to the public transport (just 5 minutes walk to triemli metro station).

Stayed in June 2025

the service in ALL locations is sub standard.. basically no client attention at all and huge waiting times..!

location of the hotel, I had a suite which was rather spacious and well equipped 👍 with a nice view over the pool and towards the Zurich mountain 😉

Stayed in June 2025

Everything was good

Stayed in June 2025

Being in a separate building from the main hotel. Very expensive (bar & restaurant) A good 1/2hr walk into Zurich

The staff are 1st class Spa facilities are excellent

Stayed in June 2025

Food cost is overpriced, overrated. Cocktails should be more elaborated. Parking is away and it’s cost 30chf per night which is excessive

Very good spa, outside pool. Liked that it’s outside of city chill and calm

Stayed in May 2025

Ordered room service for 18:00, it arrived at 17:20, so the food was cold by the time I returned to the room.

Stayed in May 2025

It wasn’t clear from the beginning what the East Wing means, had to do research online (thanks to Booking comments) So I would say there is room for improving transparency in hotel policies. Fortunately we got a nice room upgrade and enjoyed a great room in the main building with quick access to spa and restaurants.

Comfy room, spa facilities and restaurant(s) on site. We got to feel extra relaxed and spoiled as our visit was during the week and I can imagine it was less busy than in weekends. Thank you for the hospitality.

Stayed in May 2025

Beautiful place

Stayed in May 2025

There is no swim shorts dryer in the pool

Nice hotel, close to metro station and close to nature

Stayed in May 2025

the breakfast was delicious, although I was in the East Wing, which meant I had to walk for 3 minutes through a tunnel to reach the breakfast wing

the environment is beautiful, the staff very cordial. I really enjoyed the SPA Treatment. I would defnitely use the hotel again if I have the opportunity

Stayed in May 2025

Expensive

Glamorous and high-class hotel.

Stayed in May 2025