Reviews of Hotel Felix 3 stars
Zähringerstrasse 25, City Centre, 8001 Zürich, Switzerland
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIt is very close to the Zurich HB station and other sightseeing areas. There are lots of bars and restaurants near this hotel. The staffs are very friendly.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThey kindly allowed me to access a room after a very long flight from Australia. Liked having coffee/tea in room (although no milk provided - asked at reception). Excellent location clise to train station but quietish (ask for quiet room).
Breakfast was very ordinary.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location was very good.
Raising issues with certain members of staff was not easy.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe staff was very helpful and the location was great, close to a lot.
The hotel is adequate, good location, friendly staff. But for the price of the hotel the size of the room, lack of AC and quality of the room is far below my expectations. If the price were lower the room would have been fine but given around $300 per night I would have expected more like air conditioning, coffee machine. A little thing, but the room didn't seem to match the photos which was a rude awakening arriving late after a long day of travel. Again, if the price were better it wouldn't have felt so bad.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation Modern design Fast check in-check out
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVery clean and modern. The staff was so kind and friendly! The beds were very comfortable. The location was excellent. Very close to restaurants and shops. The train was only a few minutes away.
The shower head sprayed all over the place and got the floor very wet. Actually, other than that, everything was good.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat location, newly remodeled, clean & friendly staff
No ac
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation is great
Room is a little small
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in May 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat staff and very clean room.
No A/C
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewDid not have breakfast
Room was a little small
Dear Nazeer Abdool Khaleck, Thank you for your kind feedback. We are delighted to hear that you appreciated the early check-in. We understand that room size can be a consideration, and we offer a variety of room categories to accommodate different preferences. Our team is always available to assist in finding the perfect fit for your needs during your next stay. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Nazeer Abdool Khaleck, Thank you for your kind feedback. We are delighted to hear that you appreciated the early check-in. We understand that room size can be a consideration, and we offer a variety of room categories to accommodate d… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewClean Great location Friendly staff
Dear Osman, Thank you for your kind words regarding your recent stay at Hotel Felix. We are thrilled to hear that you enjoyed our clean accommodations, great location, and the friendliness of our staff. Your satisfaction is our priority, and feedback like yours motivates us to continue providing exceptional service. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Osman, Thank you for your kind words regarding your recent stay at Hotel Felix. We are thrilled to hear that you enjoyed our clean accommodations, great location, and the friendliness of our staff. Your satisfaction is our priority, a… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation to the station and breakfast was very good
The room was very small and the Airconditioning is ineffective
Dear Errol, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location and found the breakfast satisfactory. However, we regret that the room size did not meet your expectations. We offer various room categories, and our team is always ready to assist in finding the perfect fit for your needs. Additionally, please note that the 'Doppelzimmer Plus' category is equipped with air conditioning for enhanced comfort. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Errol, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location and found the breakfast satisfactory. However, we regret that the room size did not meet your expectations. We… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewVery clean and modern hotel in the heart of Zurich. The staff, especially Evi are one of the best and kindest I’ve ever seen. Highly recommended.
Dear Eleonora, Thank you for your wonderful feedback! We are thrilled to hear that you found our hotel to be exceptional, clean, and modern. It is truly rewarding to know that our staff, especially Evi, made a positive impression during your stay. We appreciate your high recommendation and look forward to welcoming you back in the future. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Eleonora, Thank you for your wonderful feedback! We are thrilled to hear that you found our hotel to be exceptional, clean, and modern. It is truly rewarding to know that our staff, especially Evi, made a positive impression during yo… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewModern looking hotel with well equipped facilities except room does not come with aircon but fans are provided which is fine. Bottled water provided in fridge in room, and you can refill the water from the tap directly or level 1 reception. Love the Chinese restaurant directly opposite the hotel! The food is nice and affordable. Near to Zurich Station (about 8 mins walk) and near to Coop.
1) The shower and bedroom is separated by a glass, and the curtain is on the bedroom side rather than the toilet. This means the other party can pull the curtains on you while you are in the shower. 2) The hand towels were consistently not replaced in the room and we had to keep requesting for new ones from the reception. 3) Lift is very small. But better than none. 4) Room size is tight for 2 luggages. 5) There are no self service laundry. They do provided laundry service but it is not the cheapest. Best to prepare enough clothes to last you.
Dear M. Yann, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Felix. We greatly appreciate your positive remarks about our modern facilities and the location of our hotel, which indeed offers convenient access to various attractions and amenities, including the delightful Chinese restaurant you mentioned. I would like to address your comments regarding the absence of air conditioning in your room. As noted, the "Doppelzimmer Plus" category features air conditioning, and our team is always happy to assist guests in selecting the room that best meets their needs for future visits. Regarding the issue with the hand towels, I sincerely apologize for the inconvenience you experienced. We strive to maintain high standards of service, and your feedback will be shared with our housekeeping team to ensure that towel replenishment is conducted consistently. Concerning the shower and bedroom layout, we appreciate your input. We understand the privacy concerns associated with this design, and we will take your comments into consideration as we continue to enhance our guest experience. While our lift may be compact, we are pleased to provide this amenity for our guests' convenience and appreciate your understanding in this matter. Additionally, we recognize that space can be limited when accommodating multiple pieces of luggage and are grateful for your feedback on this aspect. Finally, I understand your concerns regarding laundry services. We aim to provide high-quality services while being mindful of costs, and we appreciate your understanding in preparing adequately for your stay. Thank you once again for your valuable feedback. We hope to welcome you back to Hotel Felix in the future. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear M. Yann, Thank you for taking the time to share your feedback regarding your recent stay at Hotel Felix. We greatly appreciate your positive remarks about our modern facilities and the location of our hotel, which indeed offers conven… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location is perfect.
The AC was not actually working, and we had to borrow fans from the hotel to fall asleep.
Dear Shuhan, Thank you for your feedback and for highlighting our perfect location. We apologize for the inconvenience you experienced with the air conditioning. Please note that the 'Doppelzimmer Plus' category does have air conditioning, and we are always happy to assist guests in finding the right room type to meet their comfort needs. We appreciate your recommendation and hope to welcome you back in the future. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Shuhan, Thank you for your feedback and for highlighting our perfect location. We apologize for the inconvenience you experienced with the air conditioning. Please note that the 'Doppelzimmer Plus' category does have air conditioning,… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewthe location is perfect, within walking distance to everywhere. the staff was very nice and let us in before the checkin time when the room was ready.
price-wise, i think its a bit too expensive for a room that size and especially a room that doesn't have ac in it. we went during summer, so it was very hot inside the room.
Dear Stella, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our prime location and the helpfulness of our staff. However, we regret to learn that your room did not meet your expectations in terms of size and temperature. Please note that our 'Doppelzimmer Plus' category does feature air conditioning, and our team is happy to assist in selecting the most suitable room type for future visits. Freundliche Grüsse / Best regards, Stefanie Spielmann Cluster Hotel Manager
Dear Stella, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our prime location and the helpfulness of our staff. However, we regret to learn that your room did not meet your expectations… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified review