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The staff was super friendly and lovely. The suna fre of charge and with plenty of space and options for everyone. The food delicious.

Stayed in August 2025

All the staff members are good looking, sweet charming and really helpfull even in the Hotel and the Restaurant.

Stayed in August 2025

Breakfast was good, but the same breakfast every day. If staying for shorter time (1-3 days,than it is OK). We stayed 5 nights, so wanted something different. If breakfast would be different (ar least something different), than it would be 10 out of 10.

Almost perfect. Everything was good.

Stayed in August 2025

Breakfast was great, staff was super helpful and friendly, location close to the train station was ideal for me.

Stayed in August 2025

They staff are friendly and helpful. I like their smiling faces including the cleaning ladies! Not to mention, the location is great. It's super close to the train station and convenience store.

Stayed in August 2025

Excellent hotel in prime position, close to train station and other facilities. The staff are all so friendly and helpful, nothing is too much trouble, they make you feel very welcome. The rooms are large and well appointed with daily cleaning. Buffet breakfasts provide a good start to the day with a variety of food on offer. Evening meals also provide a wide choice on the menu with well prepared and very tasty courses, most welcome after a good days hiking in the surrounding mountains!

Stayed in July 2025

Like every hotel in Switzerland, the bedding is too hot for summer.

Decent room with a balcony stating at the mountains and a great sauna etc area. The staff/owners are also lovely.

Stayed in July 2025

1. Unfortunately even though the room is accessible, the room was not built with a good ventilation system. We had to keep opening the window for better air. We couldn’t sleep well. 2. Upon checking in.. ask for the tourist card/discount for gondolas ticket, cause with us they forgot to mention it and we had to apparently check the room for any displayed paper about it and it was hidden behind the tea counter. 3. The kettle needs an adapter that was not in the room and the reception is closed in the evening so we did not get to use it until the last day. So don’t forget to request for that too. 4. When using the sauna, there is no water only an empty pitcher which we ourselves have to fill it with water from the sink where the toilet is. The doing it ourselves is no problem, but taking it from the toilet area was not really pleasant. 5. Breakfast could be warmer.

The property is accessible to everything. It’s in the middle of Engelberg. Walking distance to the Gondola to Titisee / Trüebsee. The room was clean.

Stayed in July 2025

Nice room, excellent customer service, very good breakfast, central location

Stayed in July 2025

Great comfortable stay for two over four nights. Hotel is right next to the station but it's not noisy (our room was on the third floor). Nice breakfast included. Had dinner twice in the restaurant - good also.

Stayed in July 2025

Price

Location, staff, rooms and cleanliness

Stayed in June 2025

My room is opposite to another hotel, very noisy even at midnight

The location and the breakfast

Stayed in June 2025

Perfectly located with nice Mountain Views, accessible , cleaniness, good breakfast, play area for kids

Stayed in June 2025

The room was a little warm (it was an unusually hot day in Engelberg) and there was no fan or way to open the window more than a crack to cool it down. The street below was also a little noisy with crowds of tourists staying across the street, but that is not the fault of the Crystal.

I was a little concerned when I realized how close the hotel was to the train station, but I needn’t have worried - the whole town is clustered right around the station, trains are infrequent, and they slow down as they approach the terminus, so there was no train noise at all. The restaurant was lovely and convenient, and the breakfast was simple but delightful - I especially appreciated the array of local cheeses, which were delicious.

Stayed in June 2025

Having to leave😂

Gorgeous hotel, close to al amenities, very good breakfast, fabulous view from the bedroom. Staff were exceptionally friendly. Good food

Stayed in June 2025

I can't think of anything.

The location and friendliness of staff were great as was the evening meal.

Stayed in May 2025

they arrange the great room for us to have more conformable stay and have a good mountain view.

Stayed in May 2025

Staff was exceptionally friendly and helpful!

Stayed in May 2025

Nice rooms and a great sauna, relaxation area for after skiing. Breakfast was also really nice

Stayed in March 2025

There's no lobby to speak of, so it's not a particularly good place to meet up with people or escape from your room to work or eat a snack. The room we were in was relatively old and quite small; I don't think any of the rooms shown on booking.com look like the one we had.

The breakfast is superb, with a comprehensive array of breakfast items that goes above and beyond the usual. For example, there's a wide variety of breads and rolls, as well as wide assortment of grains and cereals. Plus scrambled eggs and bacon for those who are really hungry. And best of all, a fully-automatic espresso/coffee machine! There's also drip coffee. The staff is awesome; very friendly and personable. The restaurant in the hotel is also quite good; we went there twice.

Stayed in February 2025

I liked everything about the property. The breakfast and the sauna I thought were excellent.

The caring hotel managers were very friendly and accommodating. I can sense the aura of men and women and their positivity and friendliness was what I liked most about my time at the property.

Stayed in February 2025

Cleanliness, spa area was a pleasant surprise, convenient, friendly staff

Stayed in January 2025

Nothing at all, it was just as it should be. Perfect.

Breakfast was top and there was plenty of choice. The room was clean and had a great view. The Hotel staff were super friendly and helpful, even when we forgot to reserve a table for dinner (twice)!

Stayed in February 2025

Rooms were nice. Beds were comfortable, and bathroom was clean. Breakfast was good and consistent. We had dinner at the onsite restaurant and it was great! Staff was very nice and service was top notch!

Stayed in February 2025