Reviews of Crowne Plaza Zürich by IHG 4 stars

Super location hotel staff really helpful very accessible/ wheelchair friendly

Nothing

Great breakfast and everything in the hotel was really clean. Reception staff were really friendly and helpful

The soundproofing against noise, particularly street noise at night, could be better

Cold Reception, Staff seem bored with routine. No reduced car parking for guests, Worst Parking prices I have seen which had add on costs.

Incredibly conscientious and thoughtful staff Always very helpful You just need mire than two at the reception desk So will the managers please get involved Also like the jacuzzi and the Zenith space after using the very spacious Sauna excellent design.

Not enough staff at the reception desk to check people in swiftly especially when a snag may happen if one's payment card is relying on Google pay and the signal may not be great for one's foreign network so delays in getting alternative card payment is a drag these days as everyone should be able to do away with physical cards... So the manager should always respond by opening another lane if a long queue of people developes, but then I don't think you have a third teller desk point and so your desk seems only designed for 2 operatives? So waiting at a long queue is very archaic? Maybe you should consider auto self-check-in like Premier Inn has at their airport located hotels? There was also a problem with the ice making machine on one floor and I had to go to another floor, and its unusual these days to take more than 48hrs to fix a faulty ice making kiosk?

Location was great and the daily breakfast was good too

First, the rooms they gave us. It was at the very far end of the building, the room was facing the main street, you can hear cars zooming, the train passing and ambulance. The room was so small, we did not have enough room to hung our clothes, we had to leave majority of our clothes in the luggage, and with the luggage's open we could hardy walk without stepping our luggage. In general, the staff were very nice and helpful, except one female (unfortunately did not get her name) but she is always on the extreme right of the counter, she was nasty.

Friendly and efficient. Great room Would stay again

Very clean and had everything one could need. Fantastic gym and spa. A special thanks to Johnson for swiftly resolving a minor issue with our room so swiftly. Couldn’t have been more professional. Hats off.

Great gym, good breakfast and a nice restaurant with great people

A minor check-in hiccup which was resolved by a friendly attendant named Rachael who deserves our compliments

Location is good. Close to tram stop which takes you to Zurich's main areas on interest. Friendly staff, nice clean accommodation

All good

Why hasn’t this hotel refunded my deposit after six days?

Location was good

The bathroom is very inconvenient and messy for showering. The design is poor, and the room is too small.

The room was small but had everything we needed and was clean. The hotel is a bit old and located slightly away from the city center. Overall fine for a short stay, though one receptionist could have been more polite.

The room was small but had everything we needed and was clean. The hotel is a bit old and located slightly away from the city center. Overall fine for a short stay, though one receptionist could have been more polite.

Nice staff and clean rooms

Not my style

Good transport links, comfortable room, friendly ataff

I didn't like the staff at the reception. It was as if they evaluated the possibility of paying for accommodation by clothes. The next day, they knocked in the morning and were going to clean the room, although we had not yet left it and we had time until 12:00.

It’s ranked to be a 4 star hotel, but in my opinion it’s a 3. The staff was not nice on the phone when I called asking for the toiletries (there was almost nothing in the room) and even though I’m pregnant they asked me to come to the reception if I wanted them. For that value of money I think it’s completely overpriced and very poor quality of service.