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Reviews of Crowne Plaza Zürich by IHG 4 stars

Badenerstrasse 420, Aussersihl, 8040 Zürich, Switzerland

#103 of 127 hotels in Zürich

Guests' Choice

Review score

Based on 1915 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.1

  • Facilities

    8.0

  • Staff

    8.4

  • Value for money

    7.4

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 29 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The soundproofing against noise, particularly street noise at night, could be better

    Great breakfast and everything in the hotel was really clean. Reception staff were really friendly and helpful

    Stayed in August 2025

  • Reviewed: 24 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Junior Queen Suite with Lounge
    • Stayed 5 nights
    • Submitted via mobile

    A minor check-in hiccup which was resolved by a friendly attendant named Rachael who deserves our compliments

    Great gym, good breakfast and a nice restaurant with great people

    Stayed in August 2025

  • Reviewed: 22 August 2025

    7.0
    The room was small but had everything we needed and was clean. The hotel is a bit old and located slightly away from the
    • Leisure trip
    • People with friends
    • Standard Room with Two Single Beds
    • Stayed 2 nights
    • Submitted via mobile

    The room was small but had everything we needed and was clean. The hotel is a bit old and located slightly away from the city center. Overall fine for a short stay, though one receptionist could have been more polite.

    The room was small but had everything we needed and was clean. The hotel is a bit old and located slightly away from the city center. Overall fine for a short stay, though one receptionist could have been more polite.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    8.0
    Nice hotel close to the football stadium
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Good transport links, comfortable room, friendly ataff

    Stayed in July 2025

  • Reviewed: 19 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room with Two Single Beds
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the staff at the reception. It was as if they evaluated the possibility of paying for accommodation by clothes. The next day, they knocked in the morning and were going to clean the room, although we had not yet left it and we had time until 12:00.

    Stayed in August 2025

  • Reviewed: 15 August 2025

    8.0
    Pleasant stay at a nice hotel, especially suitable for us attending events nearby.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was just ok.

    Great location for events at Stadion Letzigrund. Hotel was clean, staff were friendly and helpful.

    Stayed in July 2025

  • Reviewed: 12 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    One thing worth to note is that the toilet and bath didn't fully close and had glass doors from the main bedroom. I was staying with a friend so it was a bit of awkward situation and didn't really expect it. Other than that, the hotel is good.

    Stayed in June 2025

  • Reviewed: 12 August 2025

    8.0
    Clean and quiet
    • Couple
    • Standard Room with Two Single Beds
    • Stayed 2 nights
    • Submitted via mobile

    It's kind of expensive, and the layout of the rooms with two beds is awkward.

    The staff are all very helpful and friendly, especially JC at the front desk. The hotel is quiet and clean. The location is okay, with quick access to busses, etc. Lots of parking on-site.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room with Two Single Beds
    • Stayed 1 night

    My 13 year old son was with me and they did not allow use of the pool to anyone under 16. If we had been staying longer and didn't have plans for the night we were there, I wouldn't have chosen this hotel.

    The breakfast was outstanding. Omelets and pancakes made in real time for you.

    Stayed in August 2025

  • Reviewed: 6 August 2025

    8.0
    Very comfortable and easy stay
    • Leisure trip
    • Family with young children
    • Standard Room with Two Single Beds
    • Stayed 2 nights
    • Submitted via mobile

    The bath to get into the shower was a bit high and there wasn't much room to move. The shower glass also doesn't contain the water so the floor gets soaked quite easily.

    Staff were very friendly and helpful. Gym facilities were excellent and the beds in the room were very comfortable. Location was very good as it's near some grocery shops and between two stations on tram line 2 that take you directly to the centre.

    Stayed in August 2025

  • Reviewed: 2 August 2025

    9.0
    Superb
    • Business trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights

    Great breakfast, swimming pool and sauna!

    Stayed in July 2025

  • Reviewed: 31 July 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast its good bout need more options

    Stayed in July 2025

  • Reviewed: 31 July 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Very good

    Stayed in July 2025

  • Reviewed: 31 July 2025

    7.0
    Just ok. Could be better.
    • Leisure trip
    • Couple
    • Standard Room with Two Single Beds
    • Stayed 2 nights

    The room service menu was very limited with only two options (pizza or pasta) and the hotel didn't have any restaurants open past 10:00pm. We arrived on a rainy cold night and was frustrating not being able to get a decent meal.

    Stayed in July 2025

  • Reviewed: 30 July 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Cost for one night, very expensive

    Cleanliness

    Stayed in July 2025

  • Reviewed: 30 July 2025

    9.0
    Our entire experience was wonderful.
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 2 nights

    At check-in, a 100 CHF deposit is required, which must be paid by credit card as cash is not accepted. While this is quite common, it might be a bit inconvenient for travelers who prefer not to use credit cards abroad.

    Although the hotel is located a bit outside the city center of Zurich, getting around is extremely easy. There’s a tram stop just a short walk from the hotel, which makes it very convenient to reach downtown. The area around the hotel is quiet, safe, and has a peaceful atmosphere. Being slightly away from the busy city center actually adds to the comfort, especially when it comes to relaxing in the evenings. When we arrived, the reception staff welcomed us warmly. They were all friendly, attentive, and very helpful. They answered all our questions with a smile and were always willing to assist during our stay. Their hospitality made us feel genuinely cared for. We stayed in a double room, and our first impression was very positive. The room was spacious, tidy, and thoughtfully equipped. There was a kettle, a coffee machine, a mini fridge, a variety of teas and coffees, and bottled water—all nice little touches that added to the comfort. The bathroom and toilet were spotless, with clean towels and all the amenities you might need. Housekeeping cleaned the room thoroughly every day, which gave us extra peace of mind. Overall, we were very satisfied with our stay. The quiet and cozy atmosphere, easy access to the city, friendly staff, and a clean, well-equipped room all came together to create a great experience. If we ever visit Zurich again, we would definitely choose this hotel. Highly recommended!

    Stayed in July 2025

  • Reviewed: 29 July 2025

    8.0
    The front desk lady was 100% super good service her name is Tatjana, she really helpful and very very friendly! Thank yo
    • Leisure trip
    • Family with young children
    • Standard Room with Two Single Beds
    • Stayed 1 night
    • Submitted via mobile

    The swimming pool is not allowed for under 16years old kids

    I like the bath room with bath tub

    Stayed in July 2025

  • Reviewed: 27 July 2025

    8.0
    Great location for Stadion Letzigrund.
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing. It is a big standard corporate hotel. Well run. Well maintained. Conveniently located.

    Just there for one night while attending the Euros tournament. Close to the stadium - super convenient for the football. Near useful street of shops & restaurants. The gym & pool facilities are a bonus. Enjoyed using them. Staff very apologetic that they couldn’t meet the room request we had made months before. And comp-ed us some drinks. Room is a good size. Nice bathroom. Great shower. Found Switzerland in general lacking USB charging points but this hotel had all sorts of plug sockets.

    Stayed in July 2025

  • Reviewed: 22 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    Bathroom was pretty small. Dental kit was not provided.

    Breakfast was good. Perfect location.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    8.0
    Great stay!
    • Leisure trip
    • Family with young children
    • Standard Room with Two Single Beds
    • Stayed 2 nights
    • Submitted via mobile

    1. Room size 2. Slightly far away from the fun stuff

    The room is spotless and clean but small. Once you get used to the size of the room everything else is positive from there. The breakfast was excellent. Beds were super comfortable, i slept like a baby (perfect for the first few days of the vacation). Location wise it's not the best, slightly away from the lake and the old town. The staff is warm and welcoming. All in all a big thumbs up!

    Stayed in July 2025

  • Reviewed: 20 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Warm welcome Friendly staff

    Stayed in July 2025

  • Reviewed: 16 July 2025

    7.0
    Great location next to stadium
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Price of stay

    Restaurant spa

    Stayed in July 2025

  • Reviewed: 16 July 2025

    8.0
    Great stay near to stadium
    • Leisure trip
    • Couple
    • Standard Room with Two Single Beds
    • Stayed 1 night
    • Submitted via mobile

    Small bedroom

    Spa gym restaurant

    Stayed in July 2025

  • Reviewed: 15 July 2025

    8.0
    Would definately stay here again!
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    Room was quite small and the shower constantly flooded the bathroom which was really annoying!

    We loved our stay! The brekkie is of really high quality and was a highlight. The room is clean and well maintained. While the location is not in the centre it is very convenient, right near multiple trams and also walking distance to a major train station. We also loved the gym on site!

    Stayed in June 2025

Showing 1 – 25

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