Reviews of citizenM Zürich 4 stars
Talacker 42, City Centre, 8001 Zürich, Switzerland
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified review.....
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location, modern spacious room
Bed is against wall, so harder if sharing, for one person to get out without waking the other
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI liked the lobby, the hip design and overall vibe of the hotel, the friendly staff, the thoughtful amenities. The location was excellent - it was very convenient to walk to the train station and the city's attractions.
We booked four rooms. Out of the four, one had aircon problems from the start. Another room had aircon problems on the second night. But thankfully, the hotel was gracious enough to offer our friends complimentary breakfast for the inconvenience they suffered.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified review⭐ 6.75/10 The hotel has an amazing location, which felt very safe and made exploring Zurich easy and enjoyable. The staff were friendly and helpful, the technology in the room was modern, and the bed was comfortable. I also appreciated the views from the window. Unfortunately, the cleanliness was a major issue. The “fresh” towels we received were already dirty, the bed sheets did not feel clean, and shockingly, the housekeeper had left a cleaning towel inside the bed under the blanket, which I only discovered when I laid down and felt something strange. This was unacceptable. The bathroom is very small, almost like one you’d find on an airplane, but still functional. Overall, while the location and comfort were good, the cleanliness needs serious improvement.
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewEverything especially the friendly stuff.
Nothing
Hi citizen Louis, Thank you so much for taking the time to tell us about your stay! We are happy to hear you enjoyed our concept and the experience around it and the company of our ambassadors who are the true soul of citizenM. These very kind words mean the world to us and we were very happy to accommodate you in this new world! From your review, we can really feel you are a 100% match to our concept and really understands the reason behind it. Looking forward to welcoming you back soon. Safe travels and all the best, citizenBelen
Hi citizen Louis, Thank you so much for taking the time to tell us about your stay! We are happy to hear you enjoyed our concept and the experience around it and the company of our ambassadors who are the true soul of citizenM. These very… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewVery quiet, no street noise or other guest sounds.
King bed up against the wall, meaning someone had to crawl across the bed. Not ideal for going to the bathroom during the night.
Dear Citizen Shea, Thank you so much for your kind review. We’re happy to hear you enjoyed your stay! Regarding the bed: our king-size beds are square, so you can turn the pillows to make sure no one needs to crawl across. Wishing you an amazing day, Citizen Belen
Dear Citizen Shea, Thank you so much for your kind review. We’re happy to hear you enjoyed your stay! Regarding the bed: our king-size beds are square, so you can turn the pillows to make sure no one needs to crawl across. Wishing you an … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe position, the staff was really nice, gentle and helpful. Everything run smooth and the bed is so comfy!
Not very clean since a t-shirt fell on the floor and when I picked it up was dusty. Also close by there’s a club that on Friday’s and Saturday’s night does disco and from which you can hear the music. So It’s annoying, but likely they stop by midnight since there’s a law in Switzerland for public quiet time.
Dear Debora, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our location, comfy beds, and friendly staff—it means a lot to our team! We’re sorry to hear about the cleanliness issue you experienced and appreciate you bringing it to our attention. We will make sure to address this. Regarding the nearby club, you are correct—Swiss regulations ensure that public noise stops around midnight, but we understand it can still be a bit disruptive. We cannot control what it is around the hotel and the noise. We hope to welcome you back soon for an even more comfortable stay! Warm regards, Belen CitizenM Zürich
Dear Debora, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our location, comfy beds, and friendly staff—it means a lot to our team! We’re sorry to hear about the cleanliness issue you exper… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewNice location and helpful staff
Size of the hotel rooms
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewLocation
Size of the room
Hi citizen Muain, Thank you so much for taking the time to tell us about your stay! We are happy to hear you enjoyed our concept and the experience around it and the company of our ambassadors who are the true soul of citizenM. These very kind words mean the world to us and we were very happy to accommodate you in this new world! From your review, we can really feel you are a 100% match to our concept and really understands the reason behind it. Looking forward to welcoming you back soon. Safe travels and all the best, citizenBelen
Hi citizen Muain, Thank you so much for taking the time to tell us about your stay! We are happy to hear you enjoyed our concept and the experience around it and the company of our ambassadors who are the true soul of citizenM. These very… Show more
Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewHuge, extremely comfortable beds, lovely shower, spotlessly room. Friendly staff, nice bar and great central location.
Nothing!
Hi Citizen Harriet Thank you for taking the time to leave us a review, we're super glad you enjoyed your time with us. We hope to see you soon. All the best CitizenUssai
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewCustomer service and the location
A/C but they provided us with a fan it was all good
Hello Vardui! Thank you for leaving a good review. We’re glad you enjoyed the service and location. About the A/C – in Switzerland there are some limits on temperature differences, but we do have a cooling system and are always happy to share tips to keep the room comfortable. Hope to see you again! Citizen Belen
Hello Vardui! Thank you for leaving a good review. We’re glad you enjoyed the service and location. About the A/C – in Switzerland there are some limits on temperature differences, but we do have a cooling system and are always happy to… Show more