Reviews of ibis Chur 3 stars

Dear Angel Thank you very much for your great review and detailed feedback. First of all, we are delighted that you were satisfied with our service and enjoyed your stay with us. We will gladly pass on your compliments to our staff. We are very sorry that there was a misunderstanding regarding the guest card. Of course, the guest card is also intended to be used upon arrival to conveniently get from the train station to the hotel. In order to deliver the guest card, we need the guests' email addresses. We very much regret that this did not work out for you this time, but we are looking into the matter to ensure that this does not happen again. Unfortunately, we cannot change the lift installation. The structural conditions do not allow for a lift to be installed on the top floor. But now you can say that you have stayed in a real pyramid, which is great! We would be delighted to welcome you back soon. Until then, we wish you all the best! Best regards Sandro Münger General Manager

Dear Angel Thank you very much for your great review and detailed feedback. First of all, we are delighted that you were satisfied with our service and enjoyed your stay with us. We will gladly pass on your compliments to our staff. We are … Show more

Dear Mr. Jayswal Thank you very much for taking the time to share your feedback with us. We are truly delighted to hear that you enjoyed our convenient location and that our team was able to make your stay comfortable and pleasant. Our staff always strives to provide a welcoming and helpful experience for every guest, so your kind words mean a lot to us. We hope to have the pleasure of welcoming you back again on your next visit. Your satisfaction is our greatest reward! Kind regards, ibis Chur Team

Dear Mr. Jayswal Thank you very much for taking the time to share your feedback with us. We are truly delighted to hear that you enjoyed our convenient location and that our team was able to make your stay comfortable and pleasant. Our staf… Show more

Dear Mr. Gavalas Thank you for sharing your feedback with us. We are glad to hear that you found the room clean and we are sorry to learn that the size of the room did not meet your expectations. We do offer different room categories, and for your next stay we would be happy to recommend a more spacious option to ensure you feel completely comfortable. We hope to welcome you back again! Kind regards, ibis Chur Team

Dear Mr. Gavalas Thank you for sharing your feedback with us. We are glad to hear that you found the room clean and we are sorry to learn that the size of the room did not meet your expectations. We do offer different room categories, and f… Show more

Dear Michelle Thank you very much for your great review and feedback. We are delighted to hear that you enjoyed your stay with us and were able to take advantage of the Chur guest card. We also think the guest card is a great idea. Free transfer to the hotel before check-in and then lots of benefits throughout your stay. Fantastic! If you are ever in Chur again, please come and see us. We would be delighted to see you. All the best! Best regards Sandro Münger General Manager

Dear Michelle Thank you very much for your great review and feedback. We are delighted to hear that you enjoyed your stay with us and were able to take advantage of the Chur guest card. We also think the guest card is a great idea. Free tra… Show more

Dear Jay Thank you very much for your great review and feedback. We are delighted that you enjoyed your stay with us. After a hot day, it is wonderful to relax on the balcony in the evening, feel the cool breeze and gaze at the impressive mountains all around. We love it too! We will be happy to pass on your compliments to Ricardo and Nasreen. We are already looking forward to welcoming you back soon. Until then, we wish you all the best! Best regards Sandro Münger General Manager

Dear Jay Thank you very much for your great review and feedback. We are delighted that you enjoyed your stay with us. After a hot day, it is wonderful to relax on the balcony in the evening, feel the cool breeze and gaze at the impressive m… Show more

Dear John, Thank you very much for the great review. We are delighted that you enjoyed your stay with us so much. Perhaps you will come back soon? We would be very happy to see you again and wish you all the best until then! Best regards Sandro Münger General Manager

Dear John, Thank you very much for the great review. We are delighted that you enjoyed your stay with us so much. Perhaps you will come back soon? We would be very happy to see you again and wish you all the best until then! Best regards Sa… Show more

Dear Samantha, Thank you very much for your wonderful review. We are delighted that you enjoyed your stay with us so much. You made a great choice with the Bernina Express, especially with the beautiful weather! The rooms on the 4th and 5th floors are accessible via two short flights of stairs, that's true. This is probably due to our unique pyramid design. But hey, now you can say you slept in a real pyramid. That's pretty cool. We hope to welcome you back soon. Until then, we wish you and your family all the best! Best regards Sandro Münger General Manager

Dear Samantha, Thank you very much for your wonderful review. We are delighted that you enjoyed your stay with us so much. You made a great choice with the Bernina Express, especially with the beautiful weather! The rooms on the 4th and 5th… Show more

Dear Patrick Thank you for your review. It is always difficult to find the right mattress for everyone, as each person is different and has different preferences. The mattresses used by the Ibis brand are a good compromise and comfortable for the vast majority of guests. We are sorry that this was not the case for you. Perhaps you would give us another chance on your next visit to Chur? We would be delighted. See you soon at the Hotel Ibis Chur. Best regards Sandro Münger General Manager

Dear Patrick Thank you for your review. It is always difficult to find the right mattress for everyone, as each person is different and has different preferences. The mattresses used by the Ibis brand are a good compromise and comfortable f… Show more

Dear Suren Thank you very much for your wonderful review. We are delighted that you enjoyed your stay with us and that our team impressed you. We will be sure to pass on your compliments. We look forward to welcoming you back soon and wish you all the best until then! Best regards Sandro Münger General Manager

Dear Suren Thank you very much for your wonderful review. We are delighted that you enjoyed your stay with us and that our team impressed you. We will be sure to pass on your compliments. We look forward to welcoming you back soon and wish … Show more

Dear Donna Thank you for your review and feedback. Unfortunately, the review was not very positive, which we deeply regret. Our prices are dynamic, which means that they change constantly. Demand for hotel rooms in the city of Chur has risen sharply again compared to previous years. In line with the high demand, our prices have increased. In return, we offer a completely renovated hotel, a newly designed terrace, and tea and coffee available at any time at the reception. Perhaps you would consider visiting us again despite your negative experience so that we can fully convince you of our services? We would be delighted! All the best until then. Best regards Sandro Münger General Manager

Dear Donna Thank you for your review and feedback. Unfortunately, the review was not very positive, which we deeply regret. Our prices are dynamic, which means that they change constantly. Demand for hotel rooms in the city of Chur has rise… Show more

Dear Indu, Thank you for sharing your thoughts on your recent stay with us. We’re glad to hear you enjoyed the stunning view from the balcony and found the room comfortable. We appreciate your feedback regarding the bed size and will certainly take it into consideration for future improvements. Regarding your note about the location — while the Bernina Express is indeed a unique and scenic train journey, we understand how convenience is important. We’d like to clarify that there is a bus stop just 50 meters from our front entrance, with buses running every 8 minutes until midnight. These buses reach the main train station in about 6 minutes, offering quick and easy access for guests heading to the Bernina Express or other destinations. Thank you again for your helpful comments. We hope to have the pleasure of welcoming you back in the future. Warm regards, Team Hotel Ibis Chur

Dear Indu, Thank you for sharing your thoughts on your recent stay with us. We’re glad to hear you enjoyed the stunning view from the balcony and found the room comfortable. We appreciate your feedback regarding the bed size and will cert… Show more

Dear Rebecca, Thank you for taking the time to share your experience following your stay with us on 25 July 2025. We're delighted to know that you appreciated the friendliness of our staff, the mountain view from the balcony, and the convenience of nearby transport. We're also glad you found the adjustable air conditioning to your liking — guest comfort is a top priority for us. We do, however, appreciate your constructive comments regarding the facilities, bed comfort, and the hairdryer. We’re sorry these aspects didn’t fully meet your expectations, and we will certainly review them to see where improvements can be made. Your feedback helps us to enhance the experience for all our guests, and we’re grateful you chose to stay with us. We hope to have the opportunity to welcome you back in the future. Warm regards, Team Hotel Ibis Chur

Dear Rebecca, Thank you for taking the time to share your experience following your stay with us on 25 July 2025. We're delighted to know that you appreciated the friendliness of our staff, the mountain view from the balcony, and the c… Show more

Dear Kumcu, Thank you so much for your perfect rating and kind words! We're delighted to hear that you enjoyed your stay and found the location, cleanliness, comfort, and overall value to your satisfaction. It’s especially great to know that our property suited your needs for a short stay. We truly appreciate you taking the time to share your experience, and we hope to welcome you back again in the future! Warm regards, Team Hotel Ibis Chur

Dear Kumcu, Thank you so much for your perfect rating and kind words! We're delighted to hear that you enjoyed your stay and found the location, cleanliness, comfort, and overall value to your satisfaction. It’s especially great to kn… Show more

Dear Ms. Misra, Thank you for choosing to stay with us and for taking the time to share your review. We truly appreciate your feedback regarding your experience. We understand your concern about the tourist tax. This tax is mandated by the city of Chur and applies to all visitors staying in local accommodations. It helps support the maintenance and development of the city’s tourism infrastructure, ensuring a pleasant experience for all guests. We strive to be transparent about this charge during the booking process, and we regret if it caused any inconvenience during your stay. Thank you again for your valuable input. We hope to welcome you back to our hotel in the future and provide you with an even better experience. Best regards, Team Hotel Ibis Chur

Dear Ms. Misra, Thank you for choosing to stay with us and for taking the time to share your review. We truly appreciate your feedback regarding your experience. We understand your concern about the tourist tax. This tax is mandated by th… Show more

Dear Suzie, Thank you so much for your lovely review and for giving us such high marks across the board – we truly appreciate it! We're very happy to hear that you found the room comfortable and well-equipped, and that our team was able to make your stay even more pleasant with their friendliness and support. If your travels bring you back to Chur one day, we'd be delighted to welcome you again. Warm regards, Team Hotel Ibis Chur

Dear Suzie, Thank you so much for your lovely review and for giving us such high marks across the board – we truly appreciate it! We're very happy to hear that you found the room comfortable and well-equipped, and that our team was abl… Show more