We had our triple family rooms at the upper floor but the elevator could only go up to the 3rd floor, which made it demanding to carry heavy luggages via the stairs to reach our rooms. Kettle was provided with a refundable deposit of CHF30 but it was full of limescale that we didn't even want to use. Rooms were a bit smelly when we arrived but the cleaner helped to spray the rooms with air refresher. Guest travel card was provided electronically but I was told that they only provide physical cards when I requested to receive prior to our arrival. I'm not sure how it works for other travellers but we needed to pay for the bus transport prior to check-in.

Easily reachable by bus, just a few stops from the Chur station. A little play corner for kids just right in front of the reception desk. Receptionists were very friendly and polite. We were late by one hour for checking-out, but the hotel staff remained polite and helped us to clear our belongings from the room, and didn't incur extra charges - really appreciate it! Near to the Giger (Alien) bar and restaurants, supermarkets, and shopping options.

Stayed in August 2025

The room was to small

The room was clean but too small

Stayed in August 2025

Comfortable clean room with friendly staff. The Chur tourist card which included public buses and discount cable car was very helpful and added to the positive experience of the visit. Location close to shops was good.

Stayed in August 2025

Nothing

Modern and spacious

Stayed in August 2025

The bed size was too narrow

The balcony had a great view

Stayed in June 2025

Hairdryer not very efficient

Air conditioning that could be adjusted to suit personal preference. Balcony. Mountain View. Close to transport. Friendly staff

Stayed in July 2025

Tourist tax was unnecessary burden

Stayed in July 2025

There is no proper ventilation in the bathroom or the room. The air conditioner runs all night, but by morning the air becomes completely stale, and everyone wakes up with a headache. Nothing dries in the bathroom either, as there is no proper ventilation there as well. In my opinion, the price is completely unreasonably high for what is essentially a budget hotel chain. Downstairs, the bartender was not very welcoming — clearly annoyed that we didn’t speak the local language, sighing and making faces while pouring beer.

The hotel itself, its location, and the parking were generally fine. The receptionist was great. Everything was clean.

Stayed in July 2025

Nothing!

Located 5 mins on a bus from town with free bus travel passes. Spotlessly clean and with super friendly staff. Really near a shopping centre for train journey picnics!

Stayed in July 2025

No Power point in room No fridge or Tea and coffee making facility in room

Accommodation suited to business men travelling. No power points in the room to use hair straighteners no tea or coffee making facilities. Clean and new but basic Girl at front desk not particularly helpful

Stayed in July 2025

Nil

Nice affordable place to stay for transit.

Stayed in June 2025

Too far from centre

Stayed in July 2025

Entrance without any proper signage. It was not easy to find out the entrance door.

Cleanliness and staff

Stayed in July 2025

Nothing not to like.

A proper hotel, offering a genuine hotel service. A small bit well designed room. AC. Parking. EV charging. No wedding going on loudly until the small hours. Excellent.

Stayed in June 2025

We got the top floor room which didn't have full height ceiling as it was in the loft so was a bit risky. No kettle or tea/coffee in the room.

Very good location. Close to train station. Multiple supermarkets available withing 5-10min walk. Amazing views from the room. Lady at the reception was very helpful. Access to communal fridge.

Stayed in May 2025

The price is a bit high!

The location, the room was really clean. We enjoyed the stay!

Stayed in June 2025

na

The room was big and clean. Nice hill view through the window.

Stayed in June 2025

Spacious room with balcony

Stayed in June 2025

Room and facilities were basic. It is more geared up for commercial customers than those who are tourists.

Stayed in June 2025

I can’t believe there were no hand towels in the bathroom. When I asked for hand towels I was told in Switzerland Ibis don’t give hand towels only bath towels and very cheap and thin.

Stayed in May 2025

In general, what you would expect from an Ibis, but we were particularly impressed with Ricardo (I hope we got his name correct!) who gave us loads of helpful information about Chur, what places to visit, how to get there etc. and was very knowledgeable about the city. We stopped at the bar for a drink in the evening and he took the time to tell us a bit about one of the beers that were brewed locally that he recommended and some information about a few other beers also. It was a nice little touch and not something I had experienced at other Ibis'. The McDonalds below was very handy, and although looks to be part of the hotel, it is actually separate, just part of the same building. Amazingly you can't smell it whilst in the hotel, so you wouldn't know it was there! The balconies provide a great view of the surrounding mountainous landscape and location was under a 10 minute walk to Chur West (which is a 1 minute journey from the main Chur station and Bernina Express.

Stayed in May 2025

Small room

Good location, clean room, nice staff, spacious balcony.

Stayed in May 2025

The shower door leaked!

Very friendly welcome, lovely clean and spacious room.

Stayed in May 2025

The breakfast could have been a bit better

Very clean and affordable

Stayed in May 2025