Reviews of Hotel Ceresio 3 stars

Three things were poor. First, the hotel staff leave the hotel at 2pm (pm, not am, just to be clear) and everything after that is shut down. Guests can only go in and out of a side door, and then just to their rooms, no other access to any other part of the hotel is possible. We were given instructions how to get in to our room after 2pm, and we were ok, but in 21st century Switzerland, is this normal hotel practice? I have travelled a lot in the world and and I have never stayed in a hotel that effectively closes in the afternoon. Second, please dont bother with the included breakfast, its pathetic. Finally, the "city tourist tax" added 25 euros to our bill, and if we knew about that beforehand (and Booking.com must be clearer about these additional charges when reserving) we might have chosen somewhere else.

Central location, close to the lake and all the action, cozy and comfortable bed, accesa quite ok even you don’t make until the 8pm last check in hour, breakfast could be more diversified though.

We could check in earlier A sweet surprise was that we got the Ticino ticket, which allowed us to use all public transportation in the region for free The staff was very nice Good value

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Very well located . Close to the lake and centro .

Room is too small . Ideal for just 1 night .

The localisation

The breakfast wasn’t fresh, there was expired food served, the salami was old from the day before, so was the Cornetto. On top of that, the boss was very unfriendly and didn’t care that his establishment offered bad services

Very clean, Very quiet, very polite, ideally located next to the city center and the university, restaurants literally a 2 minutes walk.

Hard to communicate with the personnel, since they don''t speak English at all. Unless you speak Italian you are lost. VERY warm room, nobody could tell me how to turn off the heaters. Small single beds. Poor breakfast.

Everything was fine for a short business stay. The staff is friendly, the room is clean, everything you need is provided, and the breakfast is good enough to start the day. Price-wise it is also a good deal.

The room is small.

Location perfect.

The entry of the parking was difficult to found.

Breakfast , staff

Far from station

Nice breakfast

Just one night, it was all good, and night time check in was easy

The location is very good, central, the lake, the city center & etc are all in a 5-10 min walking distance. The rooms were clean and comfortable. The staff was very kind and helpful, explained every detail to assist us in planning our trip.

The reception closes at 8 pm. And the breakfast could be improved.

The location was ok

Everything - booked parking but couldn’t get in for ages because no response at reception, reception was closed after 4pm so no one around to help (which also meant I couldn’t use my car after 4pm as no one would be there to let me back in), no towels in the room so had to call the hotel number and was told to look in a cupboard by the elevators (there was one single mattress inside the room and no towels) - therefore we had a hand towel only. Floor was dirty, no table lamps so we had the overhead light only, no Mountain View or bath as in the room description, bed was hard, pillows were thin and useless, smelled of bleach. When these concerns were voiced to the staff member on reception he couldn’t have cared less - I asked for a partial refund and was met with ‘send an email’ and a blank stare. City tax and 10chf parking was not charged as a ‘courtesy’ but this room is not worth a quarter of the price. Very much not a place I would recommend to stay and can’t understand any of the positive reviews!