Exceeding expectations. Took smallest room for 1 person and it was actually super clean and cozy, with big bed and very big bathroom with great shower. A/C works quietly. Breakfast for 32 chf seems a bit modest in quantity and expensive, but it is enough and worth it, I think, considering convenience and unlimited drinks (coffee, juices). Choosing everything a la carte would be pricier. Wish I stayed longer than just 1 night.

Stayed in August 2025

Nothing

Everything went well. Super welcome, room and hotel are clean and meet the 4 stars standard expected.

Stayed in August 2025

If you need to leave very early on a Sunday morning let them know so that someone will be at the desk when you need them.

Super helpful staff. Well appointed room. Great breakfast. We plan to make this our go-to hotel in Zurich.

Stayed in July 2025

Too small bed for a couple. I failed to check all the details. Not your fault.

Location.

Stayed in July 2025

The staff was exceptional! Great service. Great recommendations. They went above and beyond all our expectations.

Stayed in July 2025

The room was tiny, and the AC was right above the bed so I caught cold because I had to constantly used it in my room with windows facing south

The hotel looks surprisingly new, the front desk personnel is very friendly

Stayed in June 2025

No Gym or Spa

Location / Cleanliness / Safety / Room Amenities / Room Furniture/ Room Service/ Receptionists

Stayed in July 2025

We were quite disappointed with our stay. The room was advertised with a king-size bed, but in reality, it was two twin beds pushed together — making it very uncomfortable for a couple. Additionally, we had booked the stay via Booking.com under the impression that breakfast was included, but upon arrival, we were informed it wasn’t. These discrepancies significantly impacted our experience and did not match the expectations set during the booking process.

Room was amazing, staff was amazing as well as the location.

Stayed in July 2025

Nothing

The staff was very helpful. Assisted in understanding how to use local transportation. Immediately fixed an electrical outlet issue in our room. The location is exellent, right off the lake. The rooms are small, but in historic hotels they are somewhat expected.

Stayed in May 2025

The breakfast menu too complicated for the morning but cooked to perfection

Ana at the reception was just Fabulous

Stayed in June 2025

The hotel does not offer a fitness facility. Additionally, there is no explicit information regarding the discontinuation of room cleaning services after noon.

Excellent location. 3 mins walk to the opera house and lake. The staff is truly wonderful, with Isabella going above and beyond to be helpful and patient. Everyone at SILK is incredibly friendly and welcoming! The room well appointed, featuring a beautiful, practical, and thoughtfully designed layout. It's impressively new and spotlessly clean, with all features and switches meticulously crafted. I especially appreciate the automatic shutters outside the window – such a thoughtful touch. The air conditioning works exceptionally well; unlike what I experienced at my previous hotel, where I found the air conditioning lacking. The bed is super comfortable too!

Stayed in June 2025

There was nothing not to like, but I would say that I prefer more firm pillows.

I really like the room, everything is clean and comfortable. Also i liked that the mini bar was included in the prices. The staff was very helpfull and of course, excellent location. It's a perfect hotel if you want a good stay, to be in the centre and security.

Stayed in June 2025

Close to the lake. Cozy design. Very clean

Stayed in June 2025

I liked everything

A very cosy hotel, with a home-like feel. Excellent location.

Stayed in May 2025

No room service after 21:00

Excellent location , room very well equipped and exceptionally clean

Stayed in May 2025

Reception staff Ana very efficient

Stayed in May 2025

Everything was good

It is very comfortable

Stayed in May 2025

Interior sound isolation could better. You could hear another guests talking night/morning.

Outstanding location, amazing shower/ bathroom. Superb restaurant!

Stayed in April 2025

There is nothing to dislike about the property, as it exceeded our expectations

Stayed in April 2025

Room was a little cramped, but still comfortable.

Stunning design, lots of effort put into each floor of the hotel. Breakfast is served directly to you and is amazing.

Stayed in March 2025

Location is good. Parking is near. Nice area

Stayed in January 2025

The breakfast was very simple, some fresh fruit or variety would have been appreciated. Only continental breakfast was included in the price. It also took quite a while to arrive.

The location was great, the front desk was extremely friendly and really tried to be helpful

Stayed in February 2025

It would be nitpicking just for the sake of it.

I grade hotels on the 3 Bs: the Bed, The Bathroom & The Breakfast (you can add a fourtbh B - doing Business) On all the B's it scored grade A. The breakfast in particular is superb.

Stayed in January 2025

There is little to nothing anyone can appoint in that matter.

Very well located, excellent staff, simple and sophisticated. Walking distance to almost anywhere of interest in Zurich, even in winter.

Stayed in February 2025