Reviews of Superior East Wing Rooms by FIVE Zurich 4 stars

• Great location: Only about 10 minutes from downtown, which made it easy to explore the city. • Smooth check-in: The process was quick and hassle-free. • Cleanliness: The room and bathroom were both clean and well-maintained. • Comfortable bed: The bed was cozy and provided decent sleep when the room temperature allowed it. • Good facilities: The hotel has nice amenities that add value to the stay.

• Very small room: The space was too tight, making it hard to move around comfortably. • No air conditioning: This was a major issue. The whole building lacks proper AC. During my stay, it was extremely hot, and the room felt unbearable. I had to request a fan, which only helped a little. • Poor room service food: I tried several items from the in-room dining menu, but unfortunately, none of them met expectations — very disappointing. • Unreliable luggage service at check-out: I had to wait over 30 minutes for someone to collect my luggage. With my driver arriving in just a few minutes. • Useless wardrobe space: The closet was incredibly small and impractical. Even as a solo guest, I couldn’t fit my clothes inside properly — and the door wouldn’t even close. I can’t imagine how two guests would manage. • Malfunctioning safe box: Upon check-in, the in-room safe wasn’t working. I reported it right away, but it wasn’t fixed until the third day of my stay. This should’ve been checked and addressed before a guest checks in — basic hospitality. Conclusion: Despite a few positives, the negatives—especially around comfort, storage, temperature, and basic in-room functionality—outweighed the good parts. I would not stay here again, and I gave it a 3-star rating.

Loved it

Nothing

Everything was perfect thank you for all collagues who help us we will make a reservation again as soon as possible

Rooms are good

Noise in the room from aircondition and refrigrator and the response to deal with it was very slow. Bad behaivior from some of the reception staff. No place for travelling bag. Wrong calculation of my final invoice, I sent a comblaint to them and waiting for their answer.

Staff were kind, food in our favourite italian restaurant was very good and there was nice surrounding of the hotel. We appreciated indoor pool & spa.

Please turn on client isolation on Guest Wifi.

Saise

All

Nice room, nice design of the hotel. Good rooftop restaurant.

Lobby staff do not speak English. Staff was not attentive. Did not come to ask what we wanted to drink or eat. Were talking to each other... Breakfast is very expensive and not worth the money. NO fresh orange juice

The best service in all of Zurich. I had complex luggage requirements because my parents over packed and they more than accommodated us to help make our multi country trip easy. The house cleaning was perfect. Felt like a second home. 5 stars to Amindra and Maria for making everything easy on us.

Amindra and Maria were a star team helping my elder parents with complex needs and kindness. I wouldn’t go anywhere else in Zurich.

HQ should invest in longer shower glass but it’s really not a big deal. The house cleaning is great so it all works out.

We love everything of our stay. Staff very friendly and professional.

Everything was exceptional.

The decor was lovely. The facilities were great, lovely spa area we enjoyed for an hour, pretty much had the place to ourselves! Coffee in rooms were nice. Staff were very helpful and friendly. Breakfast was amazing! We had kind of a nice view of Zurich outside our window. Fancy bed and sheets. Train stop near the front of the hotel. Nice green walks around the hotel. Interior decor of restaurants and bars in main building are beautiful, the staff are very well trained (shame about some of the customers) Food on menus very reasonable price from Zurich. Being able to check out from East Wing instead of the main building was great. Absolutely get the breakfast!

The location of our room was accessed through an underground 1/4km tunnel, interesting! The size of the room is too small, as os the bathroom. Any 2 people sharing over who's over 165cm tall will struggle with the size of the room and bathroom, knocking my elbows more times there than on a roller coaster! Dried my hair in the corridor area as nowhere else to do it. Not enough shelves, hooks, or anywhere to do your makeup/hair. *Getting to the hotel from the train stop is difficult and not sign posted at all. This is a big drawback and needs changing. We were walking around literally in circles with a heavy case, trying to locate the reception!!! Please change this. You should encourage people to use public transport to access your hotel and make it easy to locate and access. It's 2025 guys in the middle of a lush green place, please think about eco-friendly ways to travel to and from FIVE!*

Very nice staff, clean facilities, good restaurant

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Toilets has water pipe same arab countries

All was amazing

I don’t any negative feedback

Funni she is amazing and so helpful also she upgraded our room to deluxe room. It was a nice stay

Nothing

The room was amazing. Perfect bed and bathroom and living room