No complaints

We love the spacious, apartment like rooms, ideal for a family. The feel is more homely than hotel, with good breakfast options and a cute bar. Excellent, quiet, location close to the lake and town center, makes it a good place to stay if you prefer the less busy.

Stayed in August 2025

The staff was excellent, friendly and proactive. The reception team excellent.

Stayed in August 2025

It was old

Staff were very polite

Stayed in August 2025

It could have been a little cooler, but there was a heat wave, and they brought two portable units in, which made the sleeping area nice and cool.

Wow! They upgraded our room to the penthouse/apartment! About 1,000 SF of deluxe accommodations! The staff was beyond incredible, so helpful in every way. So roomy, spacious, and deluxe!

Stayed in August 2025

They do allow dogs and we had a couple of barking dogs, but that wasn’t for too long.

Beautiful boutique hotel. Small number of rooms and each room seemed different. We had two deluxe sweet rooms which both had a large full bathroom and half bath plus large bedrooms and separate living space. The staff was so accommodating and helpful and would go out of their way. Locations was excellent to walk to the lake or FiFA museum. Breakfast was wonderful and included in our booking. Would absolutely stay here again.

Stayed in August 2025

Honestly can't think of a thing except for their coffee wasn't as good as our grind and brew we make at home.

We haven't ever stayed in such a large luxurious room! 2 bathrooms, 2 bedrooms, a dining area, and large hallway when you walk in the room. The staff was so genuine and friendly with a Swiss chocolate treat daily! Ivan, Amber, Felix, Angela, Shelly, & Michael were the sweetest staff I've ever experienced in 30 years of travel! Zurich and Wengen Switzerland are just another level of beauty! We won't look at other hotels if we go back. Our room must have been 1,000 sf like an apartment with full hotel service! Old world beauty with modern conveniences! This hotel was centrally located with a very short walk to the train station. Bring a rain slicker itrains daily but not for long. Super green and lush in Switzerland and the mountains are amazing! Very important the bed was so comfortable we slept like angels!

Stayed in July 2025

We visited Zurich for the 2025 Women’s EURO and stayed at this hotel twice during our trip. The second stay was a last-minute decision, simply because our first experience here was so great that we knew we wanted to come back. Special thanks to Huth, Michal, Felix and Xiatlali. They were all incredibly warm, caring, friendly, and attentive, making us feel truly welcomed. The rooms are very comfortable and well-designed, especially the suite and the top-floor room with a balcony — both offered a relaxing and cozy atmosphere that made us feel right at home. The hotel itself is not large, which adds to its charm and gives us a home feeling.

Stayed in July 2025

AC was only an air handler. Made for an unpleasant sleep in the heat.

The staff were fantastic. Our room was grand and spacious and the restaurant divine.

Stayed in July 2025

Everything was fine.

Location and size of bedrooms

Stayed in July 2025

We had a problem with light in a living room, but it's ok)

Very nice and big room - full apartment. Such a relief after Italy))

Stayed in May 2025

The building is old but very clean however some pieces of furnitures need to be replaced. The A/C didn’t work well in my suite and they offered me a fan.

I like the spacious suite and that it has two toilets. The bed and pillows were very comfortable. The staff were very nice and welcoming. The location is near the lake so I enjoyed the walk around the city and explored Zürich differently this time.

Stayed in May 2025

Everything

Stayed in June 2025

We had a comfortable stay at this hotel. The location is great—just a short walk to a nearby park and supermarket, and it’s also conveniently close to a fuel station, which is helpful if you’re renting a car. The hotel offers private parking, though there is an additional charge for it. The staff were friendly and helpful throughout our stay. A special highlight was that they kindly upgraded one of our suites, which was a lovely gesture and really made us happy. Overall, a pleasant experience!

Stayed in May 2025

The only thing negative would be there wasn't a lot of wall outlets to plug in my phone.

We liked the size of the rooms and the attentiveness of the staff. It was clean and safe. Very posh hotel and we felt very spoiled staying there.

Stayed in June 2025

Very friendly staff and great location

Stayed in June 2025

Great location. Great hotel

Stayed in May 2025

Excellent service!

Stayed in May 2025

The key to the room is like the keys of olden days. It is a smart key but you have to leave it at reception when you go out. We were two but only given one key. So that was a bit inconvenient.

I liked the location. And the staff ALL were wonderful. In particular our Kurdish waiter Ms Hadia. She went out of her way to accommodate us. My son and I were given an upgrade on check in and the room was a surprise. More like a one bedroom apartment. The restaurant served very good food, although limited in choices for lunch and dinner. I liked the soap they have in the room, herbal garden, they were offered for sale so I bought a couple.

Stayed in May 2025

The AC in our room wasn't working so it was a little uncomfortable, but the staff did what they could in resolving and providing a fan to help

The hotel is beautiful! The rooms are very spacious as well. The restaurant at the hotel was so charming and the good was good as well. The entire staff was very hospitable - always proactive in how they could help. There were too many to name everyone but special thanks to Michael - he went above and beyond and seemed to wear many many hats and always provided outstanding service. Thank you to Xitlali and Felix as well for also making sure we were well taken care of.

Stayed in May 2025

Just a bit of an aging building but that's negligible

Ohh, what a lovely and great hotel. For me the best in Zurich! Small boutique hotel, extra large comfortable rooms, real gourmet breakfast, amazing amazing amazing staff, so kind and helpful, and I mean everyone - from the bellboy to the receptionist, the waitress and the cleaning staff, simply splendid!

Stayed in April 2025

I had the most wonderful stay at the Alden Hotel — a true hidden gem that blends charm, comfort, and exceptional service. From the moment I arrived, I felt genuinely welcomed. What truly made my experience unforgettable, however, were two incredible members of staff: Amber and a young man from Ukraine (I regret not catching his name). Amber was absolutely fantastic — warm, attentive, and effortlessly professional. She went out of her way to ensure everything was perfect during my stay. Her positive energy and willingness to help never went unnoticed. Equally memorable was the young Ukrainian gentleman. He was exceptionally kind and courteous, always with a sincere smile and a readiness to assist. Whether it was helping with luggage, offering local recommendations, or just a friendly chat, he truly embodied what hospitality should be. It’s rare to come across such genuine and lovely people in one place. Their warmth made the hotel feel more like a home. I will absolutely return — and I’ll be recommending Alden Hotel to friends and family without hesitation. Thank you, Amber and the young Ukrainian gentleman — you made this trip truly special!

Stayed in April 2025

Nothing

The hotel was wonderful and the staff exceptional. Thank you!

Stayed in April 2025

We've stayed here before and very much enjoy the spacious rooms, personalized hospitality, and service, in a great location close to the park and water, the old town. It very much feels more like a home than a hotel.

Stayed in March 2025

Staff were very friendly and helpful. Room was very spacious!!

Stayed in March 2025