Value for the price is a bit high Windows not opening - is a huge bummer

Convenient location, next to the train station Quiet and overall okay

Stayed in August 2025

Nothing

We had a great stay at this hotel! The check-in process was very fast, and we were even able to check in earlier than the official time, which was extremely helpful after a long flight. The location is very convenient—just two train stops away from the city center, close to the airport, and with a supermarket nearby where you can easily buy essentials like water and snacks. The hotel itself is modern, with new facilities and very comfortable rooms. Breakfast was also excellent, offering a nice variety of dishes in a continental style. Overall, we really enjoyed our stay and will definitely choose this hotel again on our next visit.

Stayed in August 2025

Room was simply missing a fridge (especially in summertime) and a locker to store important objects.

Very well located, just next to the train station (two stops away from Zurich HB) and right 2 minutes away from the Swiss Life Arena! Staff is lovely, speak English if needed and will help you in any way they can! Room is clean and nice. Although when you’re there for multiple nights, you do need to ask them to clean the room.

Stayed in August 2025

The location far from the city center

Room was good size

Stayed in July 2025

Too soft pillows. Also felt like needed an European outlet also closer to the mirrors as I was doing my hair in one outlet which is at the desk and no mirror. Maybe hotel could sell some plugs for guests to buy. I didn’t see any, maybe I should’ve asked the receptionist.

Great hotel just next to the station and very close to bus and tram stations too. Room was comfortable and I liked the layout lalthough was a bit too dark in there but wasn’t a deal breaker. I love dim lights and sunscreen at the window was a good feature too. Great spacious bathroom. Great mattress but pillows are way too soft. I enjoyed breakfast but I felt like needed more variety on some items, although I have to say home made rice pudding was actually a great addition, haven’t seen this in any hotels before! It was yummy. Gym also has a little fitness room, provided with cold water and fruit. They also have sauna which I didn’t use same as rooftop area, only bcs it was raining my whole stay there. I can see it being lovely in sunny days. Staff were lovely and friendly. I would stay again for sure.

Stayed in July 2025

Not really a problem but no mini fridge to keep snacks cool or room safe (maybe Switzerland is safer than other places I’ve stayed, and therefore unnecessary?)

Modern, clean and uncrowded. The spa was amazing!

Stayed in July 2025

It was not in the center, but I was there for a concert so I was able to walk from and to the venue and for me that was super good. Also it has excellent communication, easy acces by bus and train. The staff was really friendly and everything was spotless. The room was small but comfortable.

Stayed in June 2025

My room was super super COLD!!! I was frozen, Which made my stay very uncomfortable. I didn’t understand why the Hotel corridors were warmer than the room. I mean a room temperature like you have it at home is understandable no one expects the rooms to be overly warm , mind you it’s not yet summer. I had to go down to the reception and let them know if they could adjust my temperature in the room because it was freezing. Funny, I met a guy at the reception who went down for the same complaint and I thought glad it’s not just me. They gave us both heaters to take to our rooms. Heated my room and in 30min I had a normal room temperature and turned the heater off and then again in the morning when I woke up. I fail to understand why Hotels nowadays are ventilating the rooms so cold it’s very uncomfortable. My boyfriend often got sick after search a stay. Because it’s just not cosy in the rooms and the prices are less for this. Please Mercure adjust your temperatures in the rooms to cosy. Nice and clean Hotel but for this am doubting I’ll be back.

Warm welcome at the reception, my room was clean. Was nice for a first time stay to get a hand written welcome note and a Toblerone Chocolate bar plus a bottle of water.

Stayed in June 2025

COMFORT AND STYLE OF THE ROOM

Stayed in March 2025

breakfast was too expensive, menu selection in the restaurant is limited.

Stayed in April 2025

Breakfast was too expensive(good selection and quality) and the room was too hot and we could not turn on the cooling system to cool it down The room cooled down by 3:00am - too late for us to benefit

Clean, front counter staff, location good, parking

Stayed in April 2025

room was a bit hot, the weather was quite warm in Zurich that day.

we got upgraded which was very nice.

Stayed in April 2025

Near Altstetten train station. I had a newly renovated room, which was really nice! Comfortable bed, work area, extra soap/shampoo holder in the shower, tea/coffee in room. Took a second to figure out that one had to screw in the lightbulbs to make the lamp over the sofa work… Breakfast was good, but not outstanding. Met a lady in the elevator who said her room card had not worked, and when she got a new one, the room was already occupied by someone else - which was kinda concerning. I made sure to bolt my door. A bottle of water would have been nice. Overall good hotel - would stay again (but bring extra locks…).

Stayed in April 2025

Noise and some kind of ongoing renovation The pillows No coffee maker in the room or in the reception area

Great bathroom Comfy bed Spacious Great location if You visit Swiss Life Arena Easy train-connection to the city centre

Stayed in February 2025

Only the room was hot because air conditioning is central and you cannot adjust the temperature from inside the room

Stayed in February 2025

Room Size was a bit small as we opted to stay out of the city center we were expecting a larger room which wasn't the case.No coffee making facilities in the room which would have been useful in the cold climate.

Mercure Hotel is located outside the zurich city near the Altstetten Train station.it takes around 10mins to the Zurich Main central train station from here. Since Zurich city center hotels were pricier we opted for this hotel because many days we took day tours, many bus tours start from the main bus terminal which is adjoining the Main Zurich train station which was 10mins away.nearby supermarket was useful.

Stayed in November 2024

No AC working only heater, room was hot sometimes with no chance of individual cooling. Poor space in bathroom for toiletries. Up to 6 fraud intentes with this reservation. Booking and/or the hotel have a severe issue with that.

Clean, good location, friendly staff.

Stayed in January 2025

Excellent room, comfortable bed and pillows. Great breakfast. Hotel close to train station that leads directly to the city's main train station in less than 15 minutes.

Stayed in December 2024

Only thing was that we have requested room cleaning service for our day 2 but this was not done. So it was quite disappointing to come back after a long day of citywalk only to find out that the room was left the same condition as when we left it in the morning.

Location was really convenient as its few minutes walk to nearest train station. Hotel was absolutely spotless with all we needed. Staff was super friendly and helpful. They all made us feel welcomed.

Stayed in December 2024

The Location was Ok and the Breakfast was good. The room was very nice.

Stayed in December 2024

Only issue is the bed sheets were quite itchy not the most comfortable but each to their own.

The hotel is in a great location right near a train station! And parking right outside the hotel.

Stayed in December 2024

far away

worth it

Stayed in December 2024

Toilet was a bit small. Water splashed out during showering as the screen was only partially covered. Reception area was small.

Rooms were comfortable. Staff was friendly and helpful.

Stayed in December 2024

No cleaning service even if we required. No curtain between shower/wc and room, so during the night of one turn on the light also the other one wakes up.

We also used in the past this hotel.

Stayed in December 2024