Reviews of Novotel Lubumbashi 4 stars
01 Avenue Mpala Quartier Golf, 7010 Lubumbashi, Democratic Republic of Congo
#1 of 5 hotels in Lubumbashi
Guests' ChoiceReview score
Based on 72 hotel reviews
8.1Score breakdown
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Cleanliness
8.8
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Comfort
9.0
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Location
8.8
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Facilities
8.5
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Staff
8.2
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Value for money
7.6
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Free WiFi
8.4
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Showing 1 – 25
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Reviewed: 17 August 2025
Eddy
South Africa5 reviews9.0Superb- • Business trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Super cool 👍
Stayed in June 2025
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Reviewed: 13 August 2025
Elie
Democratic Republic of Congo3 reviews8.0Very good- • Business trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Pricing
The facility,food
Stayed in August 2025
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Reviewed: 22 July 2025
Aaron
Democratic Republic of Congo2 reviews7.0Good- • Business trip
- • Solo traveller
- • Standard Double Room with Sea View - Mobility Accessible
- • Stayed 5 nights
While my stay had a few setbacks, such as the room cleaner walking in while I was showering, difficulties with the app for opening the door, and issues with the Chromecast on the TV, everything else far exceeded my expectations. The room service was exceptional, laundry services were prompt and well-handled, and the receptionist was friendly and professional. The food was also delicious and added to the overall positive experience. Despite a few hiccups, it was still a good stay, and I truly appreciated the great service and attention to detail.
Stayed in July 2025
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Reviewed: 26 June 2025
Nozibuze
South Africa1 review9.0“The place was booked for a friend. I can confirm that it met all expectations.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
The location
Stayed in June 2025
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Reviewed: 20 June 2025
Christian
Democratic Republic of Congo10 reviews7.0Good- • Business trip
- • Solo traveller
- • Standard Double Room with Sea View - Mobility Accessible
- • Stayed 2 nights
- • Submitted via mobile
The lift was super slow Restaurant service was slow. Especially room service that took a while hour to bring up a glass of wine Overall the experience was great but staff need quick upgrade to bring them at the same level as other Novotel staff (Côte d'Ivoire is awesome) Should consider installing night light underneath the sink for traveller's like me who prefer a totally dark room
Easily accessible location and Spacious room
Stayed in June 2025
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Reviewed: 13 May 2025
Credo
South Africa7 reviews8.0“The stay was descent and clean.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
There was no shower cap even after we requested on multiple occasions. It was double occupancy but all the utensils and water provided were for just one individual.
The sheets were clean.
Stayed in May 2025
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Reviewed: 8 January 2025
Matsie
South Africa11 reviews9.0“Tranquil”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Dirty rugs at the corridors and the dust, they also allow random people in the lobby without asking them where they are going
The food was fresh and the decor is simply beautiful
Stayed in December 2024
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Reviewed: 14 December 2024
Alan
United States32 reviews2 helpful votes9.0“Terrific”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
Excellent property. Closely located to the area for my work. Property is clean, good workout facility. Excellent selection for breakfast. Had dinner every night; food was delicious. Room was clean and comfortable. The staff were very accommodating and professional.
Stayed in December 2024
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Reviewed: 19 July 2024
Makore
South Africa4 reviews8.0“The cleanliness of the rooms and hotel was outstanding.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
No wardrobes to hang clothes.the vlealiness
Hotel is kept very clean.
Stayed in July 2024
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Reviewed: 27 June 2024
Yu
Japan23 reviews3 helpful votes9.0“Great new hotel but expensive shuttle service”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 1 night
Shuttle service was quite expensive. Just 15 min drive from Lubumbashi airport to Hotel has costed 130 US$ for 2 persons.
Good new facilities, comfortable room, small but well equipped fitness gym, and wonderful breakfast. Services are also good, staffs kindly gave us free late check out till around noon.
Stayed in June 2024
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Reviewed: 13 June 2024
Jonathan
Democratic Republic of Congo2 reviews8.0“It’s was an amazing second stay; especially the rooftop restaurant; the nice view on the river.”- • Solo traveller
- • Standard Double Room with Sea View - Mobility Accessible
- • Stayed 1 night
- • Submitted via mobile
Nothing at all
The property was so clean and cute
Stayed in June 2024
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Reviewed: 6 June 2024
Derek
South Africa12 reviews8.0“Definitely a great place to stay whilst in Lubumbashi, lovely modern interiors and great atmosphere”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 3 nights
Our checkout process was tedious, again I think was due to staff newness and not inefficiency. The music played in the bar and roof terrace could be softer as its not a night club.
Foe a new hotel there are a few niggles that need ot be ironed out yet I cant fault the staff for their willingness to resolve. The meals were outstanding both dinner and breakfast. I will definitely stay here again
Stayed in June 2024
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Reviewed: 1 June 2024
Phyllis
Kenya1 review8.0Very good- • Business trip
- • Family with young children
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
The provisions in the room are too basic for the price. Needs more. No lotion and basic grooming material. Should have a business centre too!
Clean rooms. Friendly staff. Amazing food
Stayed in May 2024
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Reviewed: 21 August 2025
Loe
Tanzania10 reviews10Exceptional- • Business trip
- • Group
- • Standard Double Room
- • Stayed 3 nights
As the staff had knowledge only of French, communication proved challenging.
excellent with assortment to select from
Stayed in August 2025
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Reviewed: 27 July 2025
Chris
South Africa4 reviews10“Good my home town after 20years spend out of the country”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
It’s small
The property is fine but the big problem is the price that is crazy South Africa remain the best of Africa
Stayed in June 2025
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Reviewed: 4 July 2025
Simphiwe
South Africa43 reviews5 helpful votes10“Stunning location!”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Stunning views and close to amenities and yummy breakfast.
Stayed in June 2025
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Reviewed: 9 June 2025
Nock
Democratic Republic of Congo2 reviews10Exceptional- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Clean and calm ❤️
Stayed in June 2025
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Reviewed: 12 May 2025
Hubert
South Africa1 review6.0Pleasant- • Business trip
- • Family with young children
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Poor service in the restaurant... We were kicked out of the restaurant because we were using our laptops
Clean, and value for money
Stayed in May 2025
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Reviewed: 1 April 2025
Abdul
Lebanon16 reviews1.0“I would never again stay in this hotel”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
I didn’t like the air conditioning in the room. I don’t even like the service and the food that was delivered to my room. And I didn’t like it that every 15 minutes the power goes off because they say that there’s no movement in the room which is very bad while I’m paying $195 no breakfast, including
Stayed in April 2025
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Reviewed: 24 November 2024
Warren
South Africa14 reviews3.0“Fit for purpose. But wont stay there again on principle.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
They tried to charge me four times the price when I checked in. Room was only cleaned at 18h00 the next day. Needed to change my flight to return to SA one day earlier, but they would not accommodate a credit on my on e nights stay paid for but not used. I told them I don’t want a refund but a credit as I am returning to Lubumbashi for business again in January. They asked me to email the manager which I did, and still await the courtesy of a response five days later.
New property
Stayed in November 2024
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Reviewed: 23 September 2024
Bechir
Brazil1 review10Exceptional- • Business trip
- • Solo traveller
- • Standard Double Room with Sea View - Mobility Accessible
- • Stayed 4 nights
no issues or concerns
Very good size room, clean, staff very supportive, food was great !!
Stayed in September 2024
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Reviewed: 25 August 2024
Dlamini
Eswatini1 review10Exceptional- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
The facilities were excellent 👌
Stayed in July 2024
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Reviewed: 21 July 2024
Sydney
Zimbabwe8 reviews10“Excellent. I will come again, and I will recommend to others.”- • Business trip
- • Group
- • Standard Double Room
- • Stayed 3 nights
Expensive drinks
Cleanliness, good food, fast internet, good location ...
Stayed in July 2024
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Reviewed: 20 June 2024
Mordecai
Zambia6 reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Family with young children
- • Executive Queen Room with Sofa
- • Stayed 1 night
- • Submitted via mobile
The welcome and service rendering at the reception. Most of the booking done on line could not be seen on their system at the reception.
The breakfast was not as good as expected and the room service takes forever to respond . The location is very good as it’s allows easy accessibility to different restaurants banks and shops
Stayed in June 2024
Showing 1 – 25
