Reviews of Cap Kivu Hôtel 3 stars
119, Av. la Frontière, "en diagonal du Campus du Lac", Ville de Goma., Goma, Democratic Republic of Congo
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Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewNothing
It was dirty no water the the bed is not comfortable
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in October 2024
Verified reviewReviewed: 28 November 2024 · Stayed in November 2024
Verified reviewReviewed: 23 November 2024 · Stayed in November 2024
Verified reviewThe location is wonderful
Horrible WiFi, no access to the tv, constant problems with light
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewThe location, the room with lake view as requested. The staff from the lobby to the house keepers...nice breakfast served. Nice food served in our balcony....
The tv didn't served us cause of small technical issue. But work ongoing during our stay.
Thank you for the choice of Cap Kivu Hôtel. We'll keep improving our services to ensure better expression.
Reviewed: 11 October 2024 · Stayed in October 2024
Verified reviewBreak fast buffet
Thank you for the choice of Cap Kivu Hôtel. We'll keep improving our services to ensure better expression.
Reviewed: 29 June 2024 · Stayed in June 2024
Verified reviewReviewed: 10 June 2024 · Stayed in June 2024
Verified reviewExelent
Nothing
Reviewed: 26 May 2024 · Stayed in May 2024
Verified reviewGreat view of lake and good staff. Great continental breakfast as well.
Need to give more information concerning breakfast conditions.
Thank you for the choice of Cap Kivu Hôtel. We'll keep improving our services to ensure better expression.
Reviewed: 23 April 2024 · Stayed in April 2024
Verified reviewReviewed: 21 January 2024 · Stayed in January 2024
Verified reviewGood value for money...quiet and peaceful with clean facilities... also the staff are great!
Thank you for the choice of Cap Kivu Hôtel. We'll keep improving our services to ensure better expression.
Reviewed: 13 November 2023 · Stayed in November 2023
Verified reviewBreakfast was OK.
I could not get the TV to work properly.
Thank you for the choice of Cap Kivu Hôtel. We'll keep improving our services to ensure better expression.
Reviewed: 2 November 2023 · Stayed in November 2023
Verified reviewEverything
Nothing
Reviewed: 2 November 2023 · Stayed in October 2023
Verified reviewReviewed: 29 July 2023 · Stayed in July 2023
Verified reviewI liked the reception and staff a lot. They have a very beautiful hotel right by Lake Kivu. They have good drink and food options. Their breakfast was nice. The room was very clean and comfortable. I would definitely use this hotel again, it's safe and clean and is really gorgeous
WiFi in the rooms could have been better, but it was still okay.
Dear customer, we thank you once again for your trust and choice in our services. We will always be happy to welcome you and offer you a better experience. We will try to work more on WiFi. THANKS
Reviewed: 24 March 2023 · Stayed in February 2023
Verified reviewReviewed: 6 March 2023 · Stayed in December 2022
Verified reviewReviewed: 19 February 2023 · Stayed in February 2023
Verified reviewThe location offer a unique view on the Lake. Its terrace is an invite for conviviality and warm discussionss over a hot tea or cool beer.
Thank you Dear Souleymane. We would love to welcome you back again
Reviewed: 30 January 2023 · Stayed in January 2023
Verified reviewView on the lake . cleanness
Untimely power outage
Thank you for your comment dear Tranquilin. Your comment is taken into Consideration. Power outage issues most of time doesn’t depend on us. It’s an issue I’m the region but we instantly respond using generators. You’re the most welcome at Cap Kivu Hôtel for your upcoming stays in Goma
Thank you for your comment dear Tranquilin. Your comment is taken into Consideration. Power outage issues most of time doesn’t depend on us. It’s an issue I’m the region but we instantly respond using generators. You’re the most welcome at … Show more
Reviewed: 26 January 2023 · Stayed in January 2023
Verified reviewit was really clean and close too my location
Reviewed: 24 January 2023 · Stayed in January 2023
Verified reviewThe Breakfast was really great. Lots of variety and really delicious... as long as you arrive early :) Food at the restaurant was really good too. The room was really comfortable and clean and the grounds of the facility: impeccable. The staff were really very friendly. We enjoyed our stay very much. Should you want to do some touristic activities around Goma, please be sure to contact Cap Kivu ahead of time and they will organize some wonderful excursions.
We missed the really good parts of the breakfast in spite of arriving an hour before the closing time. Please ensure that you go in early, since there can be no reductions in price for getting just the most basic breakfast. The internet was also a bit of a struggle and we had to call and go to reception many times to try resolve it. In the end we got a technician who was hurried and secretive about the details of the connection, instead of just giving them to us. In the end he left without imputing it into all the devices, so we just did without :(
Thank you for the choice of Cap Kivu Hôtel. We'll keep improving our services to ensure better expression.
Reviewed: 19 January 2023 · Stayed in January 2023
Verified reviewthe room was always cleaned
I saw a cockroach in the bathroom
Reviewed: 6 January 2023 · Stayed in January 2023
Verified reviewThe place is clean, the staff exceptional. Security was very good.
The wi-fi was very unstable and the power was on and off.
Reviewed: 13 December 2022 · Stayed in December 2022
Verified review