Reviews of Tru By Hilton Gananoque, On 3 stars
379 County Highway 2, K7G 2V4 Gananoque, Canada
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewComfy bed
Pool could have been a bit warmer
Thank you for your feedback! We’re glad you enjoyed the comfort of the bed. We also appreciate your comment about the pool temperature — we’ll certainly take it into consideration for improvements. We hope to welcome you back soon!
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClean. Decent rooms. They had areas where people could hang out and have fun in a group/with their kids/etc. This meant that the rest of the hotel was QUIET!!! So great! Good sized rooms. Comfortable beds. Decent breakfast. Friendly and helpful staff. Close to highway. Would recommend.
Unfortunately cannot open windows for fresh air.
Thank you so much for sharing your experience with us! We’re delighted to hear you enjoyed our clean, comfortable rooms, the quiet atmosphere, and the spaces for families to gather. It’s wonderful to know our breakfast, location, and friendly team made your stay enjoyable. We appreciate your feedback regarding the windows and will keep it in mind. We hope to welcome you back again soon!
Thank you so much for sharing your experience with us! We’re delighted to hear you enjoyed our clean, comfortable rooms, the quiet atmosphere, and the spaces for families to gather. It’s wonderful to know our breakfast, location, and friend… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI have never had such friendly and helping staff at any other hotel. Always had a smile and kind words.
Was pleased with everything!
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect for visiting the Canadian 1000 Islands. The Hotel was very clean and everything was in perfect working condition. The staff were so friendly and helpful. I got the strong impression that they wanted to make sure my stay was perfect. I felt so comfortable and at home here. The breakfast was excellent. Many cha=oices and all tasted great. Fantastic coffee available 24/7. I felt very safe at this properties. The value for the money was spot on. I do like Booking.com for the search capability and getting me a good deal.
I dont often have them but this place was a perfect stay.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewStaff were excellent
2 different prices for the room for two nights
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe room, very modern and functional. The shower.
Nobody answered my mail a few days before the stay. The most terrible thing was the breakfast: bad organized, crowded, terrible quality, in the same place as the reception. 211€ for this? You are joking. In Spain we are not used to this
Thank you for sharing your feedback. We’re glad you enjoyed the modern room and shower. However, we’re sorry to hear about the issues with breakfast and the delay in responding to your email. Your comments are important to us, and we will definitely look where we lack. Thank you.
Thank you for sharing your feedback. We’re glad you enjoyed the modern room and shower. However, we’re sorry to hear about the issues with breakfast and the delay in responding to your email. Your comments are important to us, and we will … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewEverything Clean, new
Dear Raluca, Thank you for your kind words! We’re delighted to hear you found everything clean and fresh during your stay. We look forward to welcoming you back soon! Best regards, Team TRU by Hilton
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe staff were very welcoming and friendly. The hotel is very modern and clean. The location is a perfect location for cyclists want to ride the waterfront trail to Brockville or any of the cute towns I between.
The pillows were a little on the flat size.
Dear Kim, Thank you for your kind words! We’re thrilled to hear that our welcoming staff, modern and clean hotel, and great location made your stay enjoyable. It’s fantastic that our proximity to the waterfront trail suited your cycling plans so well. We truly appreciate your feedback and look forward to welcoming you back on your next visit! Best regards, Team TRU by Hilton
Dear Kim, Thank you for your kind words! We’re thrilled to hear that our welcoming staff, modern and clean hotel, and great location made your stay enjoyable. It’s fantastic that our proximity to the waterfront trail suited your cycling pl… Show more
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewBrand new property and very clean. Great location and free charging for EV
Dear Sandeep, Thank you for your kind words! We’re glad you enjoyed our brand new, clean property and great location. We’re also happy the free EV charging was convenient for you. We look forward to welcoming you back! Best regards, Team TRU by Hilton
Dear Sandeep, Thank you for your kind words! We’re glad you enjoyed our brand new, clean property and great location. We’re also happy the free EV charging was convenient for you. We look forward to welcoming you back! Best regards, Team… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewEvery staff member was kind and courteous. The breakfast bar was replenished promptly so there was no need to wait. We were very happy with our stay.
Dear Naomi, Thank you for your wonderful feedback! We’re delighted to hear that our team’s kindness and the promptly replenished breakfast bar contributed to a happy stay. We look forward to welcoming you back soon! Best regards, Team TRU by Hilton
Dear Naomi, Thank you for your wonderful feedback! We’re delighted to hear that our team’s kindness and the promptly replenished breakfast bar contributed to a happy stay. We look forward to welcoming you back soon! Best regards, Team TR… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe hotel was very clean , quiet and the staff friendly
The beds were really rather high which made getting into them a challenge for elderly and young family members. The addition of a more comfortable chair would be a bonus. Its not comfortable to sit in an office chair if you wake up before your room mate .
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified review