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Stayed in July 2025

Location

Stayed in July 2025

Steam coming from the bathroom set our smoke detector off in our room. Staff said it happens often.

Nice clean modern rooms

Stayed in August 2025

Staff were great, Chops and bar one staff were awesome as well!

Stayed in July 2025

Pool was small and no slide but the hot tub made up for it

The front desk clerk(young lady)at check in and check out was very friendly and helpful. Give her a raise 🫶

Stayed in July 2025

A difficult check in with a staff member when we returned for our second set of 2 day stay. She appeared not to be able to see that we'd already settled our first account. At first she refused the same credit card we had made the reservation with and paid with due to the difference in names. In UK bank accounts can have any name, e.g. a business. She seemed to become quite frustrated with us. I offered to show her the account and previous invoice receipt. She then said her attitude wasn't personal. Eventually we were checked in and again had a lovely comfortable room.

Very comfortable 2 x queen size beds so great night's sleep. Delicious food in Chop and the bar. Helpful front desk manager sorting out our booking from 6 nights to two sets of 2 nights

Stayed in July 2025

I found the hotel to dirty, we’ve stayed here before and it was very clean. The hallway needed to be vacuumed and just a little upkeep was needed.

Perfect location and very comfy beds

Stayed in July 2025

It was clean and modern

Stayed in June 2025

It was annoying that when I called about room service they just said it was closed and didn't suggest denny's pick up. I ended up having to skip the dishes to get food from a resturant attached to the hotel. Seems off? I also called around midnight as I was worried I had a down filled pillow (and I'm allergic) And even after several calls no one answered. I used towels as a pillow...

Rooms were nice, location was perfect for where we needed to be. Kids enjoyed the pool.

Stayed in June 2025

Pool and area were filthy. Towels and amenities were not stocked. Room felt dated dark and cramped.

Convenient location near medical clinic.

Stayed in April 2025

Could upgrade the mattress to a newer one. They are getting pretty dished out .

Great location

Stayed in June 2025

Cleaning standard could be higher, especially the pool area.

Check in was good, we liked the layout of the family suite. Wish more hotels did this.

Stayed in May 2025

The people beside us and below us were extremely loud all hours of the night

It was very clean

Stayed in April 2025

There was no complementary breakfast which was a bit of a downer.

The rooms were good and the staff were friendly.

Stayed in April 2025

The food we ordered from Denny’s to our room was horrible, otherwise it was awesome! Chop for dinner was amazing!

Stayed in March 2025

Nothing stood out. It was all very good.

Didn't have the breakfast, but had a business dinner at the CHOP restaurant. Very good

Stayed in February 2025

Location, close to hospital

Stayed in February 2025

in the jacuzzi room there is no extra light by the coffee table, a lamp would be beneficial. Pool not being open before 9am.

was clean and room was big

Stayed in January 2025

no negative feedback

The check in phone call after checking in, that doesn't happen everywhere

Stayed in January 2025

One morning there was a delivery to Denny’s. The driver left the outside door open and the hall to the hotel was freezing. I ended up closing doors to hole it got warmer

Staff was friendly and the room was great

Stayed in January 2025

I’m a sucker for a complementary breakfast and there was none here, but there was a Denny’s in the hotel.

I really enjoyed that it was quiet and that there was a Denny’s plus a Chop Steakhouse in the hotel for easy meals without travel.

Stayed in December 2024

Excellent reception who even called to the room to make sure we have everything we need. Very clean room and loved having the extra space in the family suite.

Stayed in December 2024

It was my husband's bday and we were planning to make the most of the hotel, but we couldn't check in until 6:30 and we're given the wrong room. Staff were apologetic and offered a discount rate, which was very kind, but kind of impeded our plans. Ended up spending more because we couldn't go anywhere but wait. We still enjoyed our stay, but would have liked to enjoy the facilities there too.

Staff was nice and helpful. Rooms are quiet and like how Chop and Dennys are attached.

Stayed in December 2024

During my recent stay, I noticed an issue with the availability of drinking water. My floor didn’t have a vending machine, so late at night, I went to the lobby to get some water. Unfortunately, the drinking water dispenser was empty, and the staff directed me to the marketplace. However, the marketplace only had soft drinks and no water. Ultimately, I had to drive out in the snow to buy a bottle of water. While I understand that availability issues can arise, I believe the staff could have taken an extra step to either refill the dispenser or provide me with a bottle of water. I hope this feedback helps improve the guest experience for future stays.

breakfast was good. clean and pleasant stay.

Stayed in November 2024