easy to check in, friendly staff who were always helpful. great room downtown Toronto

Stayed in August 2025

Location, cozy room, friendly staff

Stayed in August 2025

It's not a big deal, but the breakfast area was packed one morning so we had to bring our breakfast to the room.

The room was great - very spacious and comfortable. The housekeeping staff was also very friendly and lovely and everything was very clean.

Stayed in August 2025

The location is really perfect for those visiting Toronto for leisure. The CN tower and Ripley’s is just walking distance from the hotel. Walking to the main attractions is better than riding a car since it’s usually traffic in that area.

Stayed in August 2025

If I had to name something, the elevators were a bit slow but nothing out of the ordinary

The staff was so incredibly helpful and courteous

Stayed in August 2025

Elevators were packed and slow. Took a while to get to our floor so just used steps to 8th. Not fun. Bfast was jammed packed and didn't eat there because of it. Valet is expensive at $60

Location

Stayed in August 2025

The aged furniture and pull out bed.

The hotel is in the heart of the entertainment district and close to tourist attractions. There were a few amenities in the surrounding area such as a coffee shop, convenience store, and restaurants. The studio room was spacious but the furniture was a little jaded and the pull out couch had seen better days. The included breakfast was plentiful. The staff were friendly and accommodating.

Stayed in July 2025

Waiting for the elevators was our biggest complaint. We had to take the stairs up 11 floors as we were waiting forever to go back up to our room.

We loved our room. Very clean the staff was great. The breakfast was great and the location is perfect.

Stayed in July 2025

Too much bleach in the pool area. My eyes started hurting from the smell just minutes after i went into the pool area.

Clean room, the housekeeper did her job very well :) close to cn tower and downtown

Stayed in June 2025

Nothing

The location was great

Stayed in July 2025

Fantastic hotel with great location and wonderful staff. Couldn't ask for more.

Stayed in June 2025

The cooked breakfast food was not hot.

This hotel offers great facilities and a fabulous breakfast buffet. The staff were friendly and there was a nice bundle of goodies and a card left in the room for my birthday. The room was very spacious.

Stayed in May 2025

Great location. A short walk from Union Station and a shorter walk to the theatre and other downtown attractions. Excellent staff. Reasonably priced for a downtown Toronto hotel especially considering the amenities and location.

Stayed in June 2025

Location was perfect for the concert we went to at Rogers Center. Just a short walk to the stadium.

Stayed in June 2025

Some parts of the facilities were broken/old (especially in the gym area)

The location was perfect, staff was very nice

Stayed in June 2025

Everything was perfect

Stayed in June 2025

I don't have a single bad thing to say about our stay

Great location. Great staff. Great facilities. Breakfast was awesome. Came with our granddaughter on a holiday. Took in baseball games, the island, the aquarium and cn tower. Close to everything. An amazing place. Staff were great.

Stayed in June 2025

Although the breakfast was very good it was very awkwardly placed near the front entrance/lobby/elevators, some mornings it was annoying to wait out in hallway. The dining area could be bigger. Some areas could use a little TLC it was a bit outdated. We did have an issue with the valet parking and our vehicle was damaged and although we reported it within the hour of checking out it took over a week to get a response and the hotel took no responsibility for it. That was a big disappointment given we paid a nightly fee of over $60 and were there for 5 nights. We would consider retunring but will think twice based on the handling of our car.

We loved the set up of the room and the convenience of having a kitchenette with a full fridge. The double desk area and the living room area was very comfortable. The breakfast was outstanding! We also enjoyed the pool and exercise area.

Stayed in May 2025

Not a thing!

I’m 71-years old - first time in past year that I slept though the entire night without waking-up!

Stayed in May 2025

I think it’s fantastic when hotels keep on hand one or more memory foam pads to put on the pull-out sofa beds especially when a senior is using it! Kids don’t usually care as much 😊! Hotel did provide a mattress pad and a blanket which helped tremendously! Thanks for that!

Loved the breakfast! King bed was superb! Shower was lovely and the kitchenette was perfect …even a dishwasher! We could easily see the CN TOWER from our room 🙃. Location was perfect for us as we were using VIA rail for travel!

Stayed in May 2025

Spacious, clean, big bathroom

Stayed in February 2025

A little dated but still awesome

Location & staff were great!

Stayed in May 2025

Parking

Stayed in April 2025

Wait lines for breakfast, but staff are super friendly and there is an option to take food to room. Elevator door closes super quickly - at times before P people coming out have cleared the way for people to get in. Staff help with keeping it open.

Super close to Rogers Centre and other downtown attractions. Very quiet.

Stayed in April 2025