Reviews of Hotel Charles-Alexandre 3 stars
91 Grande- Allée E., G1R 2H5 Quebec City, Canada
Loading
Guests also reviewed these properties:
Kuala Lumpur, Malaysia
Kas, Turkey
Arlon, Belgium
San Marcos Sierras, Argentina
Ypres, Belgium
Istanbul, Turkey
Les Houches, France
Erice, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location The equipment in the rooms
No staff The room was not ready, even after 4pm. The stairs are very steep which makes them hardly accessible. The breakfast is not qualitative, you have to walk to a cafeteria and there were almost no vegetarian options available. It is poor based on the price we pay. We wish you informed us earlier about the full digital system with electronic cards and no reception, as it was quite impractical.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation/clean
Not offering breakfast and high price
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReally comfy beds and great location
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe property was a beautiful old building in a great location, only 15 minute walk to the city centre.
As the building was old you could hear people moving on different floors and in the hallways. The bathroom had seen better days and the shower was tiny. It was a virtual check in so no one was there to help you check in. The room was not properly cleaned before our arrival - it seemed that only the surfaces were cleaned, under the bed has so much dust it was disgusting. Also - more of a bookings.com issue but the property was sold as parking included but it did not specify that it was $25 a night for parking.
Thank you very much for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. As an **historic building protected by the UNESCO Heritage program**, we are required to preserve its authenticity, which unfortunately limits the scope of major renovations. We deeply regret any inconvenience this may have caused during your stay. Regarding parking, we would like to clarify that while **Booking.com indicates that parking is “available,” it is not included in the room rate**. We do offer a **limited paid parking option at \$25 + taxes per night**, and this information can be found on our **Booking.com listing under the “Amenities” section**. We apologize for any confusion and understand how this may have impacted your stay. We are also truly sorry for the issues you experienced with cleanliness and the virtual check-in process. Please know that we take your comments seriously and will use them to improve our service. We would be delighted to welcome you back in the future and ensure a more seamless and comfortable experience.
Thank you very much for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. As an **historic building protected by the UNESCO Heritage program**, we are required to preserve its authenticity, … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe room was located in a very nice area, right next to a street with shops and within walking distance from the old town, which was great as we didn’t need to use a car. The bed was extremely large and comfortable, and there was also a coffee machine with capsules, which was a nice addition.
On the downside, the window of the room faced an interior space of the hotel where various items were stored. While there was some natural light coming through, the window could not be opened to let in fresh air, which was a bit inconvenient.
Thank you for your feedback! We’re delighted that you enjoyed the location, the comfortable bed, and the coffee machine. We apologize for the inconvenience with the window and the limited fresh air. We hope to welcome you again for an even more comfortable stay at our hotel.
Thank you for your feedback! We’re delighted that you enjoyed the location, the comfortable bed, and the coffee machine. We apologize for the inconvenience with the window and the limited fresh air. We hope to welcome you again for an even … Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewApart from the location close to park and art gallery and good boys connections it was a disappointing stay . My wife and I have used Booking.com as our preferred method of booking with many stays in Europe and North America and this is our first bad experience
In a four day stay no staff were present for reception, housekeeping, tourist advice . The only communication is by telephone to an offsite assistant . No cleaning of basin , shower etc There is no lift as advised but the stairs are steep with no staff to assist with cases The a/c was old and very noisy when cutting in There was no evidence of fire alarm, fire excavation procedure , fire exit signage fire signage with no staff on site apart from phoning Although a good kitchen and dining area were present they were not in use . Breakfast tokens were left in our room but with no written directions as to where the cafe was Entry to the front and bedroom door was no user friendly . Only by link on mobile which did not always work I
Thank you for sharing your feedback. We are truly sorry that your stay did not meet your expectations and sincerely apologize for the issues you encountered. As an historic building protected by the UNESCO heritage program, we are limited in the renovations we can make, including installing an elevator or modifying the stairs. We regret that this impacted your experience, particularly with carrying luggage and navigating the property. As an E-Hotel with a connected front desk, our service differs from traditional hotels. That said, we remain available by phone, text, WhatsApp, or email to answer questions, provide tourist recommendations, or assist with any needs. Should it be necessary, we can also send someone on-site to help, for example, with luggage. Our housekeeping service is scheduled every two days, and we sincerely apologize that it did not occur during your stay. We are following up with our team to ensure this does not happen again. We also apologize for the difficulties you experienced with the A/C, mobile entry, kitchen and dining area usage, and any confusion with the breakfast tokens. Your comments are taken seriously, and we will review all of these points to improve the experience for future guests. We truly appreciate your feedback and hope to have the opportunity to welcome you again under better conditions, ensuring a more comfortable and seamless stay.
Thank you for sharing your feedback. We are truly sorry that your stay did not meet your expectations and sincerely apologize for the issues you encountered. As an historic building protected by the UNESCO heritage program, we are limited … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewFun little property, well kept and lots of character. Just about a km from the main busy center, so was a nice walk home and the space was very quiet at night. Beds were super comfy and the space was great.
More secure spot for luggage drop off before check in would have made it a little less stressful.
Thank you for your lovely review! We’re glad you enjoyed the character of our property, the comfortable beds, and the peaceful surroundings. We appreciate your suggestion about a more secure luggage drop-off spot and will certainly take it into consideration to improve our guests’ experience. We hope to welcome you back soon for another great stay!
Thank you for your lovely review! We’re glad you enjoyed the character of our property, the comfortable beds, and the peaceful surroundings. We appreciate your suggestion about a more secure luggage drop-off spot and will certainly take it … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewA cute hotel, confortable hotel in a perfect location.
The check-in is done through digital keys. It is fine...in theory. We booked for 3 nights yet when we returned to our hotel after an outing the first morning of our stay we were blocked from entering the premises. It took a while to solve the problem. Rather disconcerting. It is strange that no humain appeared after the mix up.
Thank you for your feedback. We’re glad you found the hotel cute and comfortable with a great location. We sincerely apologize for the inconvenience caused by the digital key issue and understand how frustrating it must have been. We’re sorry there was no staff physically available to assist immediately. Your comments have been shared with our team as we work to improve our processes and guest support. We appreciate your understanding and hope to welcome you back for a smoother experience in the future.
Thank you for your feedback. We’re glad you found the hotel cute and comfortable with a great location. We sincerely apologize for the inconvenience caused by the digital key issue and understand how frustrating it must have been. We’re sor… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewLocation
Took a while to adjust to the no staff and virtual keys.
Thank you for your feedback! We’re glad you liked the location. We understand that adjusting to a no-staff, virtual key system can take some getting used to, and we appreciate your patience with the process. If you ever need assistance, please don’t hesitate to reach out. We hope to welcome you back soon!
Thank you for your feedback! We’re glad you liked the location. We understand that adjusting to a no-staff, virtual key system can take some getting used to, and we appreciate your patience with the process. If you ever need assistance, ple… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewNo staff. The digital card for the front door didn’t work for me, nobody answered the help number and luckily another guest let us in.
Thank you for sharing your experience. We’re truly sorry you had trouble accessing the property and couldn’t reach our support team quickly. This is not up to our usual standards of responsiveness, and we’ll be following up seriously on this issue. We fully understand the importance of human connection in hospitality. While our self-check-in model is designed for simplicity and flexibility, we’re always looking for ways to strengthen that personal touch — even from a distance. Thank you again for your feedback; it helps us improve. Warm regards, James, Aneyro Hôtels Collection
Thank you for sharing your experience. We’re truly sorry you had trouble accessing the property and couldn’t reach our support team quickly. This is not up to our usual standards of responsiveness, and we’ll be following up seriously on thi… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewPerfect location
The poor automatic system The room was dirty (trash behind beds)
Thank you for taking the time to share your feedback. We’re glad you enjoyed the location, but we’re truly sorry about the cleanliness issue in your room. This is not the standard we aim to provide, and we’ve followed up with our housekeeping team right away. We also understand that our autonomous model may not suit everyone, though we do our best to keep the process smooth and straightforward. Kind regards, James, Aneyro Hôtels Collection
Thank you for taking the time to share your feedback. We’re glad you enjoyed the location, but we’re truly sorry about the cleanliness issue in your room. This is not the standard we aim to provide, and we’ve followed up with our housekeepi… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe location is the only good thing about the place
Over priced for this level of hotels, AC is so noisy Bathtub is so small and tight Bed are non comforting at all No elevator
Thank you for your feedback. We’re glad you appreciated the location, but we’re sorry to hear that other aspects of your stay did not meet your expectations. We take your comments regarding the noise, bathtub size, bed comfort, and lack of elevator seriously and will work on improvements where possible. We appreciate you sharing your experience as it helps us strive for better quality. — The Aneyro Team
Thank you for your feedback. We’re glad you appreciated the location, but we’re sorry to hear that other aspects of your stay did not meet your expectations. We take your comments regarding the noise, bathtub size, bed comfort, and lack of… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewClose to Old Quebec
So many stairs. No elevator.
Thank you for your feedback! We’re glad you appreciated our proximity to Old Quebec. We understand that the many stairs and lack of elevator can be challenging for some guests, and we appreciate your understanding. We hope to welcome you again! — The Aneyro Team
Thank you for your feedback! We’re glad you appreciated our proximity to Old Quebec. We understand that the many stairs and lack of elevator can be challenging for some guests, and we appreciate your understanding. We hope to welcome you … Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewLocation
Noise
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewNot much
The lack of front desk and the rooms secured by a smartphone made me feel a lack of human contact and uneasy
Thank you for sharing your feedback. We understand that the absence of a physical reception and the smartphone-based security system may not suit everyone, and we’re sorry this affected your experience. Our goal is to provide autonomy while ensuring our guests’ safety, but we appreciate your feelings and will keep them in mind as we strive to improve our service. We hope you still have some positive memories of your stay and remain available should you have any questions.
Thank you for sharing your feedback. We understand that the absence of a physical reception and the smartphone-based security system may not suit everyone, and we’re sorry this affected your experience. Our goal is to provide autonomy whil… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewBreakfast was not offered at the hotel. We had to walk to another location for breakfast.
Everything done remotely. No staff at reception desk. You had to call if you had questions. The digital key system did not work. The room was very stuffy at night.
Thank you for sharing your feedback. We’re glad you appreciated the location. We understand that our remote check-in system and digital key may not suit everyone, and we apologize for any inconvenience this caused. Please note that breakfast is not served on-site, but there are several nearby options. We appreciate your comments regarding the room comfort and will take them into consideration to improve future stays. We hope to have the opportunity to welcome you again.
Thank you for sharing your feedback. We’re glad you appreciated the location. We understand that our remote check-in system and digital key may not suit everyone, and we apologize for any inconvenience this caused. Please note that breakfas… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified review- location was perfect for visiting Old Quebec City - text questions were answered in a timely manner and were very helpful
- we needed more information in text message that provided the electronic "key" on how to use the "key" to open and lock the room door, we had to text to obtain more direction and noticed others did too - no person was ever at the reception desk
Thank you for your kind words about our location and for recognizing our prompt text support. We appreciate your feedback regarding the instructions for the electronic key and understand how clearer guidance upfront would have made your arrival smoother. Please know that we are continuously working to improve our communication to enhance guest experience. We hope to welcome you back soon!
Thank you for your kind words about our location and for recognizing our prompt text support. We appreciate your feedback regarding the instructions for the electronic key and understand how clearer guidance upfront would have made your arr… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewNice room, overall nice hotel. Did the trick for a 3-night stay in Quebec City for work. Price was fair, but there are no amenities at the hotel.
There is no reception at the hotel. If you need assistance, it can be hard to find. For instance, there was no hand soap in the bathroom and it wasn't easy to get help. Rooms are not soundproof.
Thank you for your feedback. We’re glad to hear that you enjoyed the room and found the hotel suitable for your stay in Québec City. We do regret to hear that the absence of certain amenities and our virtual reception setup caused some inconvenience. Please know that our team is always available to assist by phone, text, or email at any time, and we are happy to provide items such as hand soap or any other essentials upon request. Your comments are appreciated and have been shared with our team for future improvements. We hope to have the opportunity to welcome you again.
Thank you for your feedback. We’re glad to hear that you enjoyed the room and found the hotel suitable for your stay in Québec City. We do regret to hear that the absence of certain amenities and our virtual reception setup caused some inc… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewComfortable bed, location is fine, clean, fair shower.
There's no front desk and everything has to be done by phone with Internet. For tourists, this is simply not a good idea, right? If your phone runs out of battery, you can't get into the hotel and you can't contact anyone to help. I had to call to speak to someone to check in from outside the hotel, carrying all my stuff. Very inconvenient. And we need an app to open and close our room's door too. We had a problem with this, we had to contact the staff (by text) and they just gave us a solution one hour later. We had a tour scheduled and had to leave our room unlocked because of that. Closing our room's door shouldn't be complicated.
Thank you for your feedback. We're glad you found the room clean and comfortable and appreciated the location. We're sorry to hear that the self-check-in process and digital key system caused inconvenience during your stay. Your comments are important to us and have been shared with our team as we continue to improve the guest experience. We hope to have the opportunity to welcome you again under better circumstances.
Thank you for your feedback. We're glad you found the room clean and comfortable and appreciated the location. We're sorry to hear that the self-check-in process and digital key system caused inconvenience during your stay. Your com… Show more