Reviews of Four Points by Sheraton Edmonton Gateway 3 stars
10010 12th Avenue Southwest, T6X 0P9 Edmonton, Canada
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewN/a
I have been billed twice. Despite sending so many messages, no response provided. Hotel charged my credit card but staff could not check the same and had to pay again on arrival. Poor communication and concern for guest. Had an embarrassing situation as room was booked as a gift for a married couple.
Reviewed: 4 July 2025 · Stayed in April 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe staff were all very nice and it was clean.
The pillows were not very comfortable… very fluffy but flat as soon as you put your head on them. There were a lot of teenage kids running around late at night banging on doors, but someone opened their door and got them to stop. Otherwise clean and comfortable!
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 April 2025 · Stayed in March 2025
Verified reviewIt was good
Reviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewThe jazuci tub didn't work, the sink facet didn't work
Reviewed: 6 February 2025 · Stayed in February 2025
Verified reviewWould be great if there was grocery near by!
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewReviewed: 18 December 2024 · Stayed in November 2024
Verified reviewReviewed: 29 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 21 September 2024 · Stayed in September 2024
Verified reviewVery neat. They let me check in early.
The fire alarm went off around 1am jolting me out of sleep and I found myself racing down the fire/emergency stairwell half dressed with other guests only for the reception staff to say there was nothing wrong. No explanation offered whatsoever. They were looking at us like we were crazy or something. Despite the fact that the alarm was still sounding in the whole place.
Reviewed: 8 September 2024 · Stayed in August 2024
Verified reviewReviewed: 7 September 2024 · Stayed in September 2024
Verified reviewReviewed: 3 September 2024 · Stayed in August 2024
Verified reviewReviewed: 2 September 2024 · Stayed in August 2024
Verified reviewThe room is spacious and we enjoyed the underground parking which added safety. The bed was comfy, the couch is good. I really enjoy how they are proactive with the check-in and chech-out it saves time. The restaurant is very good and handy. We will stay there again if the rate does not increase...
Nothing that we really did not like.
Reviewed: 31 August 2024 · Stayed in August 2024
Verified reviewReviewed: 29 August 2024 · Stayed in August 2024
Verified reviewReviewed: 5 August 2024 · Stayed in August 2024
Verified reviewReviewed: 10 July 2024 · Stayed in June 2024
Verified reviewPerfectly adequate standard hotel in Edmonton suburbs
Service at the restaurant was a bit slow
Reviewed: 1 April 2024 · Stayed in March 2024
Verified reviewReviewed: 24 February 2024 · Stayed in January 2024
Verified review