Reviews of Best Western Plus Regency Inn and Conference Centre 3 stars

Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed the breakfast and that your complimentary suite upgrade made your stay so memorable. We’re glad our location was convenient for your plans, and we look forward to welcoming you back on your next visit!

Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed the breakfast and that your complimentary suite upgrade made your stay so memorable. We’re glad our location was convenient for your plans, and we look forwar… Show more

Thank you for sharing your feedback! We’re so glad you enjoyed our great location and that our breakfast team made such a positive impression—they’ll be thrilled to hear your kind words. We appreciate your note about the two buildings and understand it can feel a little different; we hope it didn’t cause too much inconvenience. We look forward to welcoming you back on your next visit!

Thank you for sharing your feedback! We’re so glad you enjoyed our great location and that our breakfast team made such a positive impression—they’ll be thrilled to hear your kind words. We appreciate your note about the two buildings and u… Show more

Dear Edward, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with both of your rooms. Please be assured that this does not reflect the high standards of cleanliness and comfort we strive to provide all our guests. As discussed, we have processed a full refund for your stay. We truly regret that we did not meet your expectations on this occasion and appreciate your patience and understanding. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate improvements are made. We hope you will consider giving us another opportunity in the future to provide you with the experience you rightfully expected. Kind regards, Harsh Khangura Front Desk Supervisor

Dear Edward, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced with both of your rooms. Please be assured that this does not reflect the high standards of c… Show more

Dear Guest, Thank you for taking the time to share your comments with us. We regret to hear that the size of the swimming pool did not meet your expectations. We understand how important clear and accurate information is when planning your stay, and we’ll review our pool description to ensure it sets the right expectations for future guests. We're also sorry to learn that your dining experience at the restaurant did not meet your expectations. Your feedback has been shared with our culinary team so we can continue to improve both the quality and variety of our offerings. We truly value your input, and we appreciate you bringing these matters to our attention. It’s through feedback like yours that we’re able to improve our services and guest experience. We hope to have the chance to welcome you again for a more enjoyable stay. Warm regards, Front desk BWR

Dear Guest, Thank you for taking the time to share your comments with us. We regret to hear that the size of the swimming pool did not meet your expectations. We understand how important clear and accurate information is when planning your… Show more

Dear Guest , Thank you for sharing your feedback with us. Please accept our sincere apologies for the condition of the pull-out couch and the linen upon your arrival. This does not reflect the standards we strive to maintain, and we truly regret any discomfort this may have caused. We also appreciate your comments regarding the toiletries provided in the room. Your observations have been shared with our housekeeping and management teams for immediate review and improvement. Your comfort and satisfaction are very important to us, and we are grateful you brought these matters to our attention. We hope to have the opportunity to welcome you back in the future for a much-improved experience. Warm regards, Front Desk BWR

Dear Guest , Thank you for sharing your feedback with us. Please accept our sincere apologies for the condition of the pull-out couch and the linen upon your arrival. This does not reflect the standards we strive to maintain, and we truly r… Show more

Dear Guest, Thank you very much for taking the time to share your wonderful feedback. We’re thrilled to hear that you enjoyed your stay with us and that several aspects of your visit stood out, including our breakfast offerings, the friendliness and professionalism of our staff, the overall comfort of your accommodations, and our convenient location. Being situated right off the Trans-Canada Highway makes our hotel an ideal stop for travelers, and we’re glad to know that our location worked well for your needs. It’s always our goal to provide a relaxing and enjoyable experience for guests whether they’re stopping by for a night or staying a bit longer. Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back again on your next trip through the area. Warm regards, Front desk BWR

Dear Guest, Thank you very much for taking the time to share your wonderful feedback. We’re thrilled to hear that you enjoyed your stay with us and that several aspects of your visit stood out, including our breakfast offerings, the friendl… Show more

Hello AHMED I’m very sorry to hear about your experience with the broken window and the inconvenience it caused. Please know that if you encounter any issues during your stay in the future, we encourage you to reach out to our front desk right away. We will always do our best to find a solution for you — in this case, we would have at least been able to move you to another room to ensure your comfort. Our goal is for every guest to have the best possible experience. Thank you for bringing this matter to our attention. Our maintenance team has already been informed and will be addressing the issue promptly. If you would like to discuss this further, you are always welcome to reach out to me directly at 604-853-311. -- Thank you,

Hello AHMED I’m very sorry to hear about your experience with the broken window and the inconvenience it caused. Please know that if you encounter any issues during your stay in the future, we encourage you to reach out to our front desk r… Show more

Dear Guest, Thank you very much for taking the time to provide such thoughtful and detailed feedback following your recent stay with us. We truly appreciate your kind words, as well as your constructive comments aimed at helping us improve. We’re delighted to hear that you found the room spacious and the bed exceptionally comfortable, and that you enjoyed the selection and quality of our breakfast offerings. It’s always encouraging to know our guests were able to relax and feel at home during their stay. We also sincerely appreciate your candid observations regarding areas where we can improve. Your comments about the bathroom size, shower controls, room numbering, toiletries, and in-room amenities have been noted and shared with the respective departments. Feedback from guests like yourself is incredibly valuable as we continue to assess and enhance our services and facilities. Regarding the room rate, we understand your concern and acknowledge that higher occupancy levels, such as with group bookings, can occasionally influence pricing. That said, we always strive to ensure our rates reflect fair value and a high standard of comfort and service. Thank you again for your genuine feedback and your kind words about your overall experience. It would be a pleasure to welcome you back on your next visit to Abbotsford, and we hope to have the opportunity to provide an even better stay. Warm regards, Front Desk

Dear Guest, Thank you very much for taking the time to provide such thoughtful and detailed feedback following your recent stay with us. We truly appreciate your kind words, as well as your constructive comments aimed at helping us improve… Show more

Thank you for sharing your feedback with us. We're truly sorry to hear that you found the beds uncomfortable during your stay. Your comfort is very important to us, and we sincerely regret that we fell short in this regard. Please know that we take comments like yours seriously, and we are currently reviewing the condition of our bedding to ensure a more comfortable experience for our future guests. We appreciate your honesty, and we hope to have the opportunity to welcome you back and provide a much-improved stay. Warm regards, Front desk BWR

Thank you for sharing your feedback with us. We're truly sorry to hear that you found the beds uncomfortable during your stay. Your comfort is very important to us, and we sincerely regret that we fell short in this regard. Please know… Show more

Thank you so much for your kind words! We’re delighted to hear you enjoyed the quick check-in, found the room clean and comfortable, and appreciated the breakfast and amenities — it truly means a lot to us. We also appreciate your comment about the washroom location near the check-in area. Just to clarify, our guest washroom is located one level down in the basement, and it’s accessible by both stairs and elevator. We understand it may not be immediately obvious, and we’ll certainly look into how we can improve the signage to make it easier to find.

Thank you so much for your kind words! We’re delighted to hear you enjoyed the quick check-in, found the room clean and comfortable, and appreciated the breakfast and amenities — it truly means a lot to us. We also appreciate your comment … Show more