They were understaffed when I arrived so I had to wait a little to check in. There was also a major power cut when I was there which got in the way of a shower or two! do also be warned that Treetops is very close to the seaweed side of the island (wasn’t an issue when I stayed at a hotel on the NW side of the island) so during sargassum season, the smell hits you when you leave the room. Nothing the hotel can massively do about those two things (other than have back up generators and perhaps some nice candles in the rooms) but worth bearing in mind given the price of this place!

A wonderful boutique hotel on the island. VERY expensive for what was on offer (compared to other 4* places), but nonetheless a pleasant stay! the room was lovely, huge comfy bed and a well supplied kitchen. Great views to the sea and a lovely little pool to dip into to cool off. Not far from the pier and main restaurants, and walkable to what you’d need!

Stayed in July 2025

-

Super clean, amazing view to the beach, Audrè (the owner) was always looking out for the guests, even after checking out she wanted to organize pick ups and was helpful all round

Stayed in June 2025

Everything was amazing! However I have one small suggestion that could be helpful for the rooms on the ground floor, located inside the building. There was a door to the outside, so you could hear people come and go, in and out of that main entry door and walk up and down the hallway. Luckily people weren’t out too late or too loud coming and going, but just an FYI. Perhaps a small rug or something to absorb a bit of the noise would help? It wasn’t too bothersome, but just sharing for consideration :)

Audré and the team are lovely, very welcoming and friendly. I appreciate the free bikes they offer to zip around, although most things are very walkable. Lots of restaurants to choose from on the island. Daily room service was a nice touch. They also have a water jug so you can refill your water bottles which was much needed during the hot days. They are very thoughtful hosts and even provide a little booklet of helpful info and restaurant recommendations. It was a very pleasant stay!

Stayed in May 2025

We struggled to get bikes for a couple of days as two families were there together and were making good use of them all day and evening, so it may be helpful to encourage guests to be mindful of that so there are plenty to share. Otherwise everything was great.

We had a wonderful stay at Treetops. All the staff, managed by Audre, were great, very hard working and lovely to chat with. Our room was really spacious and comfortable. The housekeepers came every day and did a wonderful job (do leave them a tip!). The pool is really handy if you don't fancy a beach day. There are also free bikes to use whilst there. There are loads of great food and drink places close by, we really recommend a nightcap at Big Titty Rum Bar, seems to be a local fave and very good atmosphere!

Stayed in April 2025

Checkout at 10am is earlier than other places.

A relaxing paradise outside of the main hustle & bustle of the centre of Caye Caulker. Free bikes available 24/7 to get around which was great, or a short walk into the main strip. Very big, spacious room with large comfortable bed, kitchenette & everything you could possibly need. Meticulously clean. Beautiful pool & roof top terrace. The property manager Audré (Céline Dion of Caye Caulker 😀) was very welcoming & helpful in every way. Highly recommend this property!

Stayed in April 2025

The area out in front of the hotel looked messy - not sure anything could be done about that though

Room was beautifully decorated and spacious. Everything worked well, TV, Aircon, shower. Bikes were great too. Really lovely place all in all, very well maintained.

Stayed in March 2025

Everything was great, clean rooms, impeccable service, enjoyed the location, and the staff was great. Audrey was so present and helpful at any time.

Stayed in April 2025

Lovely clean room - bigger than it looks in the pictures. Nice big bathroom. Reception/owners were v proactive asking us how we’re getting back to chetumal the next day and organised a taxi for us early in the morning to get the ferry and taxi was on time Great location on the front

Stayed in February 2025

It is a beautiful place to stay. We enjoyed beeing at the pool in the morning. The manager of the hotel, Audre, was very nice and helpful all the time. The rooms, the Hotel, the beach everything was great!

Stayed in April 2025

The location, cleanliness, attention to detail and above all the staff made our stay at Treetops just perfect to end our trip around Central America.

Stayed in April 2025

Excellent location, clean, quiet and Audre was an amazing host!

Stayed in March 2025

No service at all (no breakfast, no dinner, no bar etc.) This place can not be rated as a 5 star hotel - it should be rated as a guesthouse ! Beach was full of seagrass not to be used.

Room, view and location

Stayed in March 2025

There's nothing I didn't like about Treetops.

Room was cleaned everyday, very thoroughly. Staff was so friendly and accommodating. The outside property was well maintained. The host was very happy to share info about the island, make recommendations and even book activities/taxis.

Stayed in March 2025

Audre was so helpful and kind. She went above and beyond to book us a snorkeling tour and help us get a taxi set up. The place was gorgeous and the view from the sunset suite was amazing.

Stayed in March 2025

Description mentioned garden views but all we could see from our window were the stairs leading to the swimming pool, which required us to keep curtains closed for privacy. I think would be good to mention the obstructed views in the description for this specific room.

Audrey was really helpful, communication very easy and smooth! Location is very good, away from the noise but a short walk from everything!

Stayed in March 2025

n/a

clean, comfy, beautiful! staff was so kind and helpful!

Stayed in January 2025

Nothing, all perfect!

An absolutely wonderful stay at Treetops. The staff are wonderful and the rooms are spacious and clean. There is free water available. There’s air con and fans in both our room and the bathroom. It’s a little out of the way of the main hustle and bustle, but we liked that as it was nice and quiet. They gave us good food recommendations. The pool is an added bonus to an already fab hotel.

Stayed in February 2025

We loved our stay at Treetops. The room was comfortable and had all you need. Its location is convenient - an easy walk everywhere but just far enough from the nightlife that you can’t hear any of it once you arrive home. And, if you’d rather not walk, several bikes are available. The staff is friendly, everything is clean and meticulously maintained. Can’t wait to visit again!

Stayed in February 2025

My husband said he thought the bed was uncomfortable but I had no issues whatsoever with the bed.

Beach front property with a private beach area. A lovely pool where the sun hits pretty much all day. The staff was so kind and lovely, they always made sure our rooms were clean and free of sand. Such a relaxing place and great location, a close walk to everywhere including their airport.

Stayed in February 2025

Nothing

The hotel is located around a six-minute walk from the ferry terminal at the Southern quieter end of Caye Caulker. We stayed in the lighthouse room a bright and airy bedroom with lots of space and well equipped with fridge, tv, safe, fan, and aircon. Large very comfortable bed. Bathroom equally spacious with one of the best showers on our trip. Facilities here are good with swimming pool, plenty of lounge areas including a rooftop terrace and access to a private beach across the road. There are also complementary free bicycles. Communication with the hotel ahead of our visit was really good with Audre always available on WhatsApp.

Stayed in February 2025

It could be good to have somewhere to dry wet clothes and maybe a chair or small sofa to sit in inside the room.

Super friendly and friendly place - good location. Our room was really nice and modern - the place very clean

Stayed in February 2025

Great location and very clean. Service was amazing. Audre goes out of her way to look after you. Great place

Stayed in February 2025

No laundry on site

There was no breakfast available, but the location and room were amazing!

Stayed in December 2024

Water pressure sewage disposal is an common issue in this island local.

Audre and Iliana were exceptionally friendly and helpful, a truly welcoming staff. The room and facilities were clean and well maintained. I has the appearance of recent renovation.

Stayed in January 2025