Reviews of The Palms 4 stars
19th Street, Belize City, Belize
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewabsolutely everything.. i stayed here once prior to now and loved it so much i came back when i returned! the hotel itself is tranquil and staff/drivers are gem of people, it can’t get any better! 6/5 star rating, would recommend to anyone. 🤍
nothing-
Greetings Amber, thank you for your lovely review. It has been a pleasure to host you. We thank you for having chosen us. We look forward to hosting you again in the near future.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReally beautiful apartment with a nice swimming pool and located in a place that felt very safe with a coffee shop not very far away. Staff were also quite friendly.
No complains at all. A bit more on a residential area but we chose it that way
Greetings Jose, thank you for your lovely review. We were delighted to host you. We are happy to know that your stay was a memorable one, and we look forward to hosting you soon once again.
Reviewed: 17 June 2025 · Stayed in May 2025
Verified reviewspacious room with well equipped kitchenette with Nespresso machine; the reception lady was friendly although could not do much about hotel policy; the small swimming pool was appreciated on a hot Sunday when everything was closed;
1) cleaning was badly done: hair in shower and on the bathroom floor; 2) no access to a cup of coffee/no breakfast facility upon arrival; 3) no map of the neighborhood and city; 4) hotel taxi was a rip off; USD20 to go to the local market vs USD5 on the way back with a local taxi; 5) two complimentary Nespresso capsules provided on Sunday when local coffee shop was closed BUT each additional capsule costs USD5 each (!!)
Greetings Agnes, thank you for your honest feedback. We are grateful for the insight on ways to make each stay for our future guests a better one. Our booking pages have all information needed for the bookers, i.e. no restaurant / breakfast provided, as well as the mention that only coffee is provided in each room. We look forward to creating easy access and assistance to our guest in getting around the neighborhood, so thank you, Agnes, for staying with us and for allowing us to learn from your experience. We look forward to having you with us soon, once again. The Palms Team
Greetings Agnes, thank you for your honest feedback. We are grateful for the insight on ways to make each stay for our future guests a better one. Our booking pages have all information needed for the bookers, i.e. no restaurant / brea… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewBeautiful grounds and spacious room
Brooke, Thank you for your honest feedback, we are delighted you enjoyed your stay. We look forward to hosting you soon. Thank you for choosing us. The Palms Team
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewThe property was a great location in the city and well kept and clean with staff on site. Great add was the pool.
Greetings Lisa, thank you for your honest review. We are delighted that you enjoyed staying with us. The Palms Team.
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewThe staff are so lovely and go above and beyond to help you. I needed a charge cord and a copy of paperwork and they dropped everything to help. This is the also the nicest place we've ever stayed in Belize.
Hello Jennifer, we thank you for choosing us. It was a delight having you here, and we look forward to having you once again soon. The Palms Team
Reviewed: 12 March 2025 · Stayed in March 2025
Verified reviewThe bed was the most confortable I had in my life
Hello Ky-Eve, thank you for taking the time out to leave us such a splendid review. We are happy to hear you enjoyed the comfortable bed, and everything else we had to offer. The Palms Team
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewThis is a superb property, beautiful, secure and spacious. And Kesha was amazing, so kind and informative and helpful.
That I couldn’t transport the facility to my home😉
Greetings Janine, it saddens us too that you cannot spend more time with us. We thank you for choosing us and for leaving us such a wonderful and honest review. Keisha indeed is fantastic; we are delighted you got to meet her. The Palms Team
Greetings Janine, it saddens us too that you cannot spend more time with us. We thank you for choosing us and for leaving us such a wonderful and honest review. Keisha indeed is fantastic; we are delighted you got to meet her. The Palms Te… Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewThe hotel sent a driver to pick us up from the airport and it was all so easy and convenient. The hotel manager met us upon arrival and was incredibly friendly. Both our driver and the hotel host were so knowledgeable about Belize and eager to help us improve our stay. The room was very clean and incredibly comfortable. We also had a chance to enjoy the pool which was lovely. We especially appreciated the loaf of coconut bread left for us in our room. It was delicious!
Nothing, this was an excellent stay through and through.
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewReviewed: 12 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewNice! Modern! Clean!
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewProperty and room were well kept and reflected the pride of the owners and staff in their provided services.
There was only a limited number of restaurants within walking distance. The lighting in the room could have been wired differently to allow for better lighting control. It was either limited lighting or full glare.
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewMarlon and his team are fantastic, and so dedicated to ensuring an excellent experience for guests in all ways. Organising a taxi pickup was easy; the room was absolutely spotless; recommendations for restaurants and cafes close by were great; the additional small touches in the room such as coffee, water and coconut bread made me feel very welcome. The suites are well equipped - though I only stayed for one night you could easily have a longer stay as there is a full kitchen, and the room is generous enough to not feel as though you're just in a bedroom. The pool and outside area are also clearly well looked after. I highly recommend staying here for a luxurious and peaceful experience.
Reviewed: 12 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewClean, modern and spacious rooms. The staff are friendly and super helpful. About 25 minutes from the airport and the water taxi terminal is about 10 minutes.
Nothing!
Reviewed: 10 December 2024 · Stayed in December 2024
Verified reviewStaff was incredibly helpful, facilities were very nice. Really liked being able to sit on the balcony of my room and enjoy the weather, or sit poolside after a long day. Even included a delicious loaf of coconut bread upon arrival! The location was mostly great - a little cafe a couple minutes away, and a 10-15 minute walk to restaurants on the water.
Only disappointment was after getting in after a long day of travel and had to figure out where to eat instead of being able to crash at a hotel restaurant.
Reviewed: 9 December 2024 · Stayed in November 2024
Verified reviewThe room itself is very clean and nice.
The shower just trickled. As in almost no water came out, so it was almost impossible to wash off all the bug repellent I had sprayed on. For the price we paid, it was frustrating. The staff were kind and hopefully it was fixed for the next customers. The location is just embedded in a neighborhood.