Reviews of The Caye Hotel Caye Caulker

The location was near the water taxi dock, within walking distance, modern interior, we had a nice view from our balcony!

One of the upfront staff members was just always rude!

Location

Elevators under construction and I was given a room right next to the dirt and noise even though I paid extra for a sea view. And that view was mostly blocked.

A great hotel, new, nicely located and friendly staff. Only negative was the walk up to the 4th floor however it was good exercise and we got used to it after a few days!

Elevator was not working and was placed in a room on the top floor

Good location and comfy room, staff were very helpful.

location was close to ferry

constant construction sounds - would not allow friends to visit- overpriced- management treated you like a inconvenience..very dirty from construction

It was a last minute decision to book the trip and was glad there was a place to stay. both of us have health issues, so we did not walk very much, we rented a golf cart.

besides no elevator or pool, (which is in the works), we like being able to sit outside and enjoy the view. there really wasn't a place to do that.

The staff and property as a whole are excellent, they are going through some remodel construction at the moment so it can be a little loud but honestly there is not much you can do about that.

The room I was in was just somewhat loud.

Lovely staff at the front desk and room had everything you need - location is perfect right opposite the ferry port and on a main drag but not noisy. Really happy with the hotel and will stay again.

The location was very close to the ferry and the bed was comfortable. It’s also positioned pretty much in the middle of the island so it is a very convenient walk in either direction.

There was no breakfast :( and I was really looking forward to it because of the reviews. They were a bit rude about it too since I was sure it was included in my booking. Instead of advising they were not offering it at the time and accommodating me in some other way, they just kept saying “breakfast isn’t included in your booking, it would say if it was right here (pointing to the printout of my reservation” I literally had to show them the booking app and ask them “where is the option to include breakfast if that’s an extra step because I don’t see it?” Only then did they say they just don’t have it right now. Also the lock on my door was broken and I noticed an empty toilet paper roll in the shower? Assuming it was just left by mistake but things like this make you question cleanliness.

Convenient location.

Construction ongoing.

The location can’t be beat—it’s just a block from a couple of ferry docks and a short walk to various cafes and restaurants . The room was spacious and clean and the shower was decent.

Mostly the staff. One review noted that the front desk staff were unfriendly, and I hate to demand that women smile all the time like that guy did but I could do without outward hostility; it is, after all, the hospitality industry. I understand that.there are a lot of rowdy drunk people on the island and that the hotel policies are responsive to that, and I understand that they check the room before you leave when you check out. That said, we popped out to check our big bags at the ferry and to have a quick breakfast, and when we came back there was a housekeeper poking around the room (with our personal items still in there) asking for the key. It was before 9am and we’d not checked out. They must understand how the ferries work? And they explained the checkout procedures and took a deposit, so we wouldn’t have left without returning the key and checking out. It was unnerving and unnecessary.

I like that the room was clean.

I didn’t like having to wait for staff to check the room after we were checking out to make sure whether i can receive my deposit back. The lobby space is really small. There was only one water given to each room when there were four guest in the room. We asled if we could have more annd we were told no. Also, there was no where to purchase any in the hotel. Also, was only given two towels. I didn’t even bother to ask for two more.

It is central and close to everything.

We had a sewage smell that would come and go in our room. And sometimes water would back up in the shower. We were on the first floor. They were willing to switch our room. So the staff was helpful in that regard.

The staff are so friendly and helpful. The room is very conveniently located at the heart of Caulker, close to the ferry terminal. Rooms are large, comfortable, and clean, with all facilities you need. Breakfast was in a nearby cafe and was nice.

The hotel isn't particularly characterful or interesting. It's also (at times) a little noisy due to location.

Very courteous staff! Very clean facilty. Great location. Great value for this time if year.

Had to request towels two days in a row, room service did not leave any. staff were prompt once requested.

No tea / coffee / kettle/ etc . Can’t use the tv to watch the local channels. Soap dispensers don’t work . Towels have stains on them