Reviews of The Lodge at Jaguar Reef 4 stars
Hopkins, 00000 Hopkins, Belize
Loading
Guests also reviewed these properties:
Dardilly, France
Warwick, United Kingdom
Cincinnati, United States
Lincoln City, United States
Joure, Netherlands
Puerto Madryn, Argentina
Mahinepua, New Zealand
Umag, Croatia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewAmenities and hospitality.
Part of our group was housed off property and had to move but it was rectified and they were upgraded.
Hi there, Thank you for sharing your experience! We’re glad to hear you enjoyed the amenities and hospitality during your stay. We appreciate your understanding regarding the initial off-property accommodations for part of your group, and we’re happy it was resolved with an upgrade. Our team always strives to make things right and ensure everyone is comfortable. We hope to welcome you all back again soon for another seamless and memorable stay! Sincerely, The Team at Jaguar Reef
Hi there, Thank you for sharing your experience! We’re glad to hear you enjoyed the amenities and hospitality during your stay. We appreciate your understanding regarding the initial off-property accommodations for part of your group, and … Show more
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewOur accommodations exceeded our expectations! The staff were extremely pleasant, courteous and helpful. It was my wife's 70th birthday and when we returned to our room after a full day excursion, a bottle of champagne was there along a Happy Birthday greeting made with flowers on our bed!
On our last night, the lights were off on the stair railing and sidewalk which made it very difficult to walk and dangerous. I didn't need to inform the front desk on this issue; it should have been noticed immediately once the lights were turned on in the resort.
Hi Daniel, Thank you so much for your kind words and for celebrating such a special milestone with us! We’re thrilled to hear that your accommodations exceeded expectations and that our team was able to add a thoughtful touch to your wife’s 70th birthday celebration. We do, however, sincerely apologize for the issue with the stair railing and sidewalk lighting on your final night. Your feedback will be shared with our team to ensure more thorough checks are conducted each evening moving forward. We’re grateful you chose to stay with us and hope to welcome you back again soon! Sincerely, The Team at Jaguar Reef
Hi Daniel, Thank you so much for your kind words and for celebrating such a special milestone with us! We’re thrilled to hear that your accommodations exceeded expectations and that our team was able to add a thoughtful touch to your wife’… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewBreakfast was wonderful and reasonable price
Sargasm
Hi Stroupe, Thank you for your feedback! We're glad to hear you enjoyed breakfast and found it reasonably priced. We understand that the presence of sargassum can affect the beach experience, and we’re actively working to manage it as best we can. Nature can be unpredictable, but our team does its best to maintain a clean and enjoyable shoreline. We hope to welcome you back again soon! Sincerely, The Team at Jaguar Reef
Hi Stroupe, Thank you for your feedback! We're glad to hear you enjoyed breakfast and found it reasonably priced. We understand that the presence of sargassum can affect the beach experience, and we’re actively working to manage it as … Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewThe Jaguar Reef was amazing, love the amenities.
The food I did not like was poor to me, he Breakfast was cold, and the Pizza we consume from the Pizza hut on the property was terrible. The Dock ceveche was great .
Hi Sharet, Thank you for your honest feedback—we’re so glad you enjoyed your time at Jaguar Reef and loved the amenities and the ceviche at the Big Dock Bar! We’re truly sorry to hear the food didn’t meet your expectations, especially breakfast and the pizza. That’s not the experience we aim to deliver, and we appreciate you bringing it to our attention. Your comments will be shared with our culinary team so we can work on improving both quality and consistency. We hope to have the chance to welcome you back for a stay that’s exceptional in every way! Sincerely, The Team at Jaguar Reef
Hi Sharet, Thank you for your honest feedback—we’re so glad you enjoyed your time at Jaguar Reef and loved the amenities and the ceviche at the Big Dock Bar! We’re truly sorry to hear the food didn’t meet your expectations, especially bre… Show more
Reviewed: 3 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewIt was very well kept.
Short staffed so long wait for food and drinks
Hi Adam, Thank you for your feedback! We’re glad you appreciated how well-kept the property is. We apologize for the longer wait times you experienced with food and drinks. Being short-staffed can sometimes impact service, but we’re actively working to improve this. We appreciate your understanding and hope to provide you with a smoother, quicker service on your next visit! Sincerely, The Team at Jaguar Reef
Hi Adam, Thank you for your feedback! We’re glad you appreciated how well-kept the property is. We apologize for the longer wait times you experienced with food and drinks. Being short-staffed can sometimes impact service, but we’re active… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewThe rooms, restaurants and beach were absolute 5 star. Beautiful with a light breeze running through to keep cool. Loved the dock and bar over the water and the rope swing into the turquoise blue waters below.
Check in time is too late.
Hi Tammy, Thank you for your wonderful review! We’re so glad you enjoyed the rooms, restaurants, beach, and all the special touches like the Big Dock Ceviche Bar and the rope swing. It sounds like you made the most of the experience! We also appreciate your feedback about the check-in time. We understand how eager guests are to settle in and start enjoying their stay, and your comment will be shared with our team as we continually look for ways to improve the guest experience. We hope to welcome you back soon for another 5-star getaway! Sincerely, The Team at Jaguar Reef
Hi Tammy, Thank you for your wonderful review! We’re so glad you enjoyed the rooms, restaurants, beach, and all the special touches like the Big Dock Ceviche Bar and the rope swing. It sounds like you made the most of the experience! We a… Show more
Reviewed: 18 March 2025 · Stayed in February 2025
Verified reviewFreddie, the server, was exceptional. Coco, the black lab, was simply amazing hiking with us and other guests down to Big Falls and other surrounding places.
Hi Kevin, Thank you so much for sharing this! We're delighted to hear Freddie made such a lasting impression; his attentive service is something we’re proud of. We hope to welcome you back soon for more adventures and warm hospitality! Sincerely, The Team at Jaguar Reef
Hi Kevin, Thank you so much for sharing this! We're delighted to hear Freddie made such a lasting impression; his attentive service is something we’re proud of. We hope to welcome you back soon for more adventures and warm hospitality!… Show more
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewLoved Captain Larry
Hi Kenny, We love hearing that; Captain Larry is truly one of a kind! We're so glad he helped make your stay memorable. We'll be sure to pass along your kind words to him. We hope to see you again soon for more great moments! Sincerely, The Team at Jaguar Reef
Hi Kenny, We love hearing that; Captain Larry is truly one of a kind! We're so glad he helped make your stay memorable. We'll be sure to pass along your kind words to him. We hope to see you again soon for more great moments! Sinc… Show more
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewLocation, accommodations
Took the water for showers awhile to heat up
Hi Mary, Thank you for your feedback! We're glad you enjoyed the location and accommodations. We apologize for the delay in getting hot water during your showers. We’ll look into it to ensure it’s addressed. We appreciate you bringing it to our attention and hope to welcome you back for an even smoother experience next time! Sincerely, The Team at Jaguar Reef
Hi Mary, Thank you for your feedback! We're glad you enjoyed the location and accommodations. We apologize for the delay in getting hot water during your showers. We’ll look into it to ensure it’s addressed. We appreciate you bringing … Show more
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewNot enough staff. Chaos constantly. Staff there rude. Toilets closed all week. Takes more than an hour for food to come. Worst hotel I’ve ever stayed in.
Hi Alexander, Thank you for sharing your experience, though we're truly sorry to hear it was such a disappointing one. What you described is far from the standard we aim to uphold, and we understand how frustrating and unacceptable those issues must have been. Your feedback regarding staffing, service delays, and facility maintenance (like the restroom closures) is being taken seriously. We’re actively working to improve both staffing levels and training to ensure guests are treated with the respect and care they deserve. We genuinely appreciate your honesty and will use this as a chance to do better! Sincerely, The Team at Jaguar Reef
Hi Alexander, Thank you for sharing your experience, though we're truly sorry to hear it was such a disappointing one. What you described is far from the standard we aim to uphold, and we understand how frustrating and unacceptable tho… Show more
Reviewed: 12 December 2024 · Stayed in December 2024
Verified reviewEverything peaceful quiet right on the beach private pool and safety a lot of security walking around love it the main desk he was so nice Robert I think is his name.
Reviewed: 12 December 2024 · Stayed in December 2024
Verified reviewReviewed: 27 November 2024 · Stayed in November 2024
Verified reviewAwesome hotel
Room was beautiful and very comfortable
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewStaff are very friendly and helpful. Nice location and grounds are kept spotless. Dock bar and rope swing are great. The ceviche on the dock bar was amazing
Water went off multiple times during our stay. SUP are in serious need of upgrade (and would be nice if there were fins on the boards). In general, food and drinks are overpriced for the quality. Jaguar Reef did not follow the stated terms on booking.com
Reviewed: 17 November 2024 · Stayed in November 2024
Verified reviewThe private small pool. The waterfront!
The restaurant was a little pricey.
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewReviewed: 31 July 2024 · Stayed in July 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewReviewed: 20 July 2024 · Stayed in July 2024
Verified reviewThe rooms were spacious, I booked a unit With the private pool, which overlooked the Ocean. Beautiful.
Everything was perfect, until I found hair in the food. Things kind of went down hills, after that.
Reviewed: 12 July 2024 · Stayed in July 2024
Verified reviewIt was a gorgeous property in a laid back atmosphere. The people were so friendly and helpful. My daughter and I really loved this vacation experience!
Nothing