The restaurant staff often made mistakes with our orders – a few times we received something different than what we had asked for. We were also talked into ordering very expensive drinks that we didn’t really want. The exception was the manager from Chile – he was genuinely attentive, cared about the guests, and spoke with everyone with sincere interest. His commitment and kindness really stood out to us. The beach had strong waves and quite a lot of seaweed during our stay, but this didn’t affect our opinion of the hotel – it's something beyond their control.

The hotel has a lovely, peaceful vibe and beautiful colonial-style decor. There’s plenty of greenery around and a nice pool – perfect for relaxing. I especially appreciated the idea of morning coffee on the beach at sunrise – such a unique and thoughtful touch. The rooms are spacious, with a huge bed and a large balcony where you can truly unwind. Definitely a place worth recommending for those looking for comfort and character.

Stayed in April 2025

Friendly staff, great restaurant and bars

Stayed in April 2025

More options for dinner menu

The Belizean style breakfast was great

Stayed in October 2024

N/A

Beautiful Decor, cleanliness, delicious food, detailed and efficient customer service , 360 pools, beautiful beach front, stunning property.

Stayed in October 2024

Wish you had cable tv

Stayed in September 2024

The food could be better. I ordered fish and chips with tzatziki and the staff not only tried to give me a dressing with ketchup but actually didn't know what tzatziki was.

DELPHIN AND CLARICE WERE PARTICULARLY ATTENTIVE AND HELPFUL...THEY WENT THE EXTRA MILE DAY AFTER DAY.

Stayed in April 2024

I wish it was closer to Belize city so that I could’ve had that experience as well

The property was beautiful. The staff was excellent. I only wish it was closer to Belize city.

Stayed in May 2024

Nothing

Comfy and nice, excellent customer service, thank you Cici for all your warming welcomed feelings to It’zana! It was a very enjoyable and relaxing ❤️

Stayed in April 2024

Loved fresh fruit and chocolate cake muffins. Need to add fresh papaya.

Stayed in March 2024

While the service staff is excellent, the front desk and concierge service lags behind a bit. Not quite as energetic, definitely not as on the ball, and made a few errors with our transportation and excursion schedules. So, keep on your toes with them. Drinks are good, but the wine list is really bad. Even by the bottle. They need to up the wine game, big time.

Blown away. Fairly new resort but feels like a timeless, historic mix of Hemingway, colonial and Caribbean. The interior design, materials and grounds make it one of the nicest places I've ever stayed. Absolutely gorgeous and literally on the beach. From inside to outside, there were no disappointments and entirely delightful. We took pictures of every room in the lodge and every bit of the exterior dining and pool area to remember how beautiful it was. The service staff were all wonderful people. Extremely attentive, friendly and caring. Food was fresh and very good, but not as creative and delicious as their sister resort Ka'ana. Unbelievable pool and beach areas. Fun snorkeling and fly fishing excursions were easy from the hotel marina across the street. Placencia town is short 15 minute ride and good for a night or two. We also dined at Turtle Inn, which was a treat. I've always wanted to stay at Turtle, but now having seen both, I'd vote for Itz'ana.

Stayed in March 2024

Only one luggage rack so one suitcase was on the floor the whole time No golf cart available for rent

A beautiful and well kept property. Great staff. The beach was great Room was good sized. In room eco water filter was nice. Private patio opened onto gorgeous infinity pool with beach view

Stayed in February 2024

I would hop that the shuttle would have more availability later in the evening.

I loved the resort as a whole. Very peaceful and truly beautiful.

Stayed in January 2024

Perfectly located on the peninsula. Close "enough" to town for dinners and shopping, remote enough to not be bombarded with crowds.

Stayed in February 2024

Can’t think of anything

Welcoming staff, beautiful property, nice room.

Stayed in February 2024

There was no complimentary bottle of water in the room. All beverages taken from the fridge would be charged to account at check out. Also, the fee charged for breakfast should have more options. The Continental breakfast is the only option which I consider to be a light breakfast . It only offered a plate of fruit, coffee, with a two pastries and toast.

The property was clean and relaxing. The drivers were friendly and polite. Overall, excellent staffing working on the property.

Stayed in January 2024

The included continental breakfast was a bit basic and disappointing. The main restaurant food was adequate, but nothing special, despite a fairly significant price.

Beautiful setting by the Caribbean. Immaculately maintained. Welcoming staff.

Stayed in January 2024

The staff were absolutely amazing from beginning to end.

Stayed in January 2024

Nothing

Beautiful property and very friendly staff

Stayed in December 2023

The price of food on the resort and the wait for food was unreasonable at times. The pasta I ordered one night was not good and I informed them and received no discount or have the food taken off after not eating it.

Loved the beautiful resort, included amenities, and most of the food and drinks. The staff were pleasant most of the time. Especially Mr. Bob. He’s fantastic, informative about Belize, super nice and helpful.

Stayed in December 2023

I can't think of anything specific that I didn't like.

The staff was great. We came with our 5 month old baby and our wonderful waitress offered to hold him so we could finish eating in peace.

Stayed in December 2022

great staff.

Stayed in November 2022

Staff were attentive and welcoming. The pool is beautiful

Stayed in September 2022

Pool area was great. Room was fantastic. Staff great, common areas lovely and great staff and service. Winner

Stayed in September 2022

Multiple maintenance issues due to the villa was not ready to receive guests. Lights not working, no safe, washing machine not connected and issues with internet. Also our villa was one of a few finished on the lagoon side so it felt as we faced multiple unfinished building units so a partial building site. The strip of beach on the hotel side was not cleared of stinking seagrass which is abundant this time of year so unusable. Other hotels along the same location cleared this so made for much more pleasant experience.

A great space away from the main reception and pool area of the hotel. Ability to park in grounds made for great day trips.

Stayed in August 2025