Not the properties fault but you can’t get into the ocean from the beach. There is grassy bottom. Thee is a lovely pier with palapa but you can’t get into the water from there either.

Hol Chan is a beautiful property! Our unit was breathtaking! The location is directly on the beach. Dennis, our concierge, was helpful, attentive and reliable. The pools and property were impeccably clean.

Stayed in July 2025

This is not the hotels' fault, but the mosquitos come out at night so be sure and have repellent if you are going to sit on the balcony. We were there in Feb and the weather was perfect.

We stayed in 4E. It was a top floor Luxury Villa and the name fit! It was beautiful, clean and had everything we needed. The view was amazing too! I would definitely stay here again and again!

Stayed in February 2025

Our condo was beautiful; interior and amenities (brand new pots and pans), bedding and comforts were perfect. The staff was so prompt on what’s app. The pool swim up bar was fun and friendly. There was only a few beach chairs and umbrellas but I didn’t struggle to secure one and find shade. The only downsides: 1. there is definitely no beach- the sea wall and the water was not app appealing and there was lots of trash in the water and vegetation. 2. The distance to town. It didn’t bother us a ton - and there was a great restaurant that delivered to the beach bar and the hotel - it was just down the road. But if you needed coffee or groceries - it’s a hike.

Stayed in January 2025

Excellent 5 night stay. We stayed on the ground floor, and the rooms were comfortable, with a great view out into the pool area and beach. The resort was quiet, with mostly families, despite being a spring break week. The kitchen had all the appliances, cooking utensils, pots, pans, dishes and glasses that we needed. The washer and dryer came in handy at the end of our stay to remove the salt water from our clothes. Bottled water was available from a large 5 gallon dispenser, which kept us well hydrated. The beds and pillows were comfortable. The bedrooms and bathrooms were ample, with plenty of counter and storage space. The showers were also spacious, with.hot water that was as hot as you wanted. Check-in and check-out were a breeze. Communication was great with Dennis, our concierge. They did not have late checkout, but Dennis arranged for our bags to be stored in the office and delivered to the watertaxi prior to our departure later that afternoon for a small fee. All the details were taken care of. They even had insect repellent, sunscreen, laundry detergent, and a local cellphone with a few minutes that we could use if needed. Just 2 drawbacks. The resort is 3.5 miles south of San Pedro, so travel into the city with a golf cart was a 15-20min trip. The last 2 miles of road to the resort were hard packed dirt, with multiple potholes and speed bumps, making for a bumpy ride.. The potholes were easy to miss, but did slow down the travel. We knew this ahead of time, and was no big deal, as we wanted a quiet place to stay. The second drawback for us was spotty cell phone service. Cell phone coverage was best near the back of the unit closest to the beach, although at times we only had 1 bar. The wifi, however, worked well for internet use. We also had 1 power outage around 4pm one of the days, which lasted less than 1 hr. All in all, a great facility to stay at.

Stayed in March 2025

There wasn't a thing I would change about the resort but visitors to the area should understand that San Pedro doesn't have the facade of a Bahamas location. All the restaurants and shops we visited were wonderful but parts of the town feel a little unclean. We liked that tourists aren't funneled into only fake areas of town but just something visitors should know.

To be honest, I really don't want to write this review because selfishly I want this hotel and Ambergris Caye to stay our little secret. Our condo was spotless. Dennis was amazing and provided prompt reservations, insider tips, and recommendations. Richard booked a snorkeling trip for us and went out of his way to tailor it to our special requests. Edward makes the poolside drinks just like you like them. The size of the resort is perfect, enough guests to have a fun vibe but not so many that you couldn't always get a comfy lounge chair without having to come down at down and stake out your spot. We loved coffee on those beautiful balconies, watching crabs next to the seawall, and discovering new restaurants in town. Make sure you reserve a golf cart and explore the whole island.

Stayed in March 2025

The property is located 3.5 miles south of the town of San Pedro, half the drive is on a dirt road. We rented a golf cart to get around town, which worked great when we were in town. However, the golf cart on the dirt road with lots of potholes was extremely bumpy. Just be prepared for a rough ride on the dirt road. Once you are at the property it is fabulous!

I liked our condo, it was clean, comfortable beds, had a full kitchen and laundry room. Staff was very friendly and helpful. Great view of the ocean, nice pool and the pier even had seating on it, great to relax on. The property has a concierge that will book you a golf cart, make dinner reservations, call a taxi for airport transfers, will book snorkeling & fishing guides that will pick you up at the private pier.

Stayed in January 2025

We were traveling with a large group and Hol Chan provided excellent accommodations. Villas were spacious and well equipped. It was located on the quiet north end of the island. Gold cart travel was a necessity to get to town.

Stayed in January 2025

The mosquitoes made it difficult to enjoy the back porch that faced the ocean. Driving into town with the golf cart was difficult due to extremely bumpy road conditions since the rain kept washing the road away. We were shocked that the road was not paved on a long stretch leading into San Pedro town.

Condo was very spacious and clean. Kitchen was well-stocked. It was quiet and felt private on the property grounds during our stay. View was beautiful from the huge sliding glass doors. We enjoyed the self-serve kayaking and paddle boarding and the four swimming pools. Edwin at Sunny Daze Bar right on the property was amazing!

Stayed in December 2024

A little further from town on bumpy roads but we liked the quiet. I also felt very safe even though it was a drive. The roads are well lit at night.

It was beautiful, clean and comfortable. We had everything we needed! Sandra the concierge is amazing. We were well taken care of! Edwin makes a mean spicy margarita and even figured out how to make my kids favorite chocolate drink! Richard organized our fishing and snorkeling trips, his team is amazing!

Stayed in October 2024

Only negative was poor water pressure i shower

Location is a bit remote but not unbearable. The dirt road can be very bumpy in a golf cart. The villas are well stock and comfortable. Everything else was great! Staff is wonderful especially Sandy. She fixed any problem ASAP.

Stayed in July 2024

Our family of 8 had a great stay here. We were all impressed with how nice it was. It was great having the pool right out side and also the ability to walk right out to the ocean. Sandra was the absolute best and was so helpful in getting us our taxi to and from the water taxi, and helping us get a golf cart rental. Highly recommend staying here. It is a bit south of the actual town, but we didn't mind that. The kitchen was well stocked so we were able to get groceries and fix most of our meals. We went into town as needed and were able to enjoy our vacation! There were quite a few restaurants near by that were delicious.

Stayed in June 2024

Minor nuances that are uncontrollable. I enjoyed my stay

I love the location of the property. The staff are amazing and easily accessible. They ensured that I had everything I needed for my trip and kept open communication throughout. I would love to visit again

Stayed in May 2024

This has nothing to do with the hotel. The roads could use some patching got a little bumpy.

The location we stayed at was just condos no restaurant. The staff was very friendly and I can’t say enough about Sandra. She is an excellent resource and truly helped us out with booking excursions and taking care of our travel to and from the airport. She was very quick to get back to me anytime I had a question.

Stayed in May 2024

This has nothing to do with the hotel, but the roads could use a little bit of patching up

There was not a restaurant on site, but I will say all the staff on site. We’re extremely helpful, especially Sandra. She answered all of her questions in a very timely manner and assisted us with booking small excursions and taking care of Travel arrangements to and from the airport.

Stayed in May 2024

The beach was not suitable for swimming

Stayed in April 2024

Had an issue with one of the excursions. Fishing for the morning, 2 1/2 hours of the 4 hour excursion was spent netting bait for the fishing excursion. There was not going to be any comlremlse to the issue until Sandra stepped in. Our next excursion was with a different company, not the one associated with the condo.

Great working with Sandra. Condo was very nice and location beautiful.

Stayed in March 2024

Being so close to the marine reserve, I am a little surprised they don’t have their own boats/captains. We were able to charter a private guide. It was only a 10 min ride out to the Reserve and Shark Ray Alley, but was quoted $500 when i inquired with staff. That’s a bit of a racket, but if you are willing to look around, there are other options. I expected to be able to snorkel from the hotel. That’s not really an option. A boat is a must.

The staff were very helpful and on top of things. The room itself was outstanding, very big yet comfortable, with nice modern touches. The view was also beautiful.

Stayed in March 2024

Staff great. Incredible views.

Stayed in March 2024

The distance to town felt a bit longer than anticipated on the golf carts. Pros and cons to this. Nice quiet location, but a bit far to get food/drinks in town daily.

Great, spacious and clean rooms. Beautiful beach and pools. Sandra was excellent and helped arrange everything we needed.

Stayed in March 2024

The property was lovely. But there wasn’t a walkout beach.

It was spacious accommodations. Clean, peaceful but secluded on the southern end of the island

Stayed in February 2024

n/a

made breakfast in condo

Stayed in February 2024

Only complaint is that we didn't have enough time to partake in any of the Suya Tours/Excursions. Next time for sure.

Overall CLEANLINESS, well maintained AMENITIES, excellent COMMUNICATION and ATTENTIVENESS, from point of booking all the way up until check out! A stressful trip with a 1 & 5 year old and elderly parents and inlaws was salvaged due to this home away from home experience. Highly recommend!

Stayed in November 2023

The resort didn’t really have anything nearby within walking distance so we always had to rent a ride to get into town for things we needed

There was no breakfast provided. The room was beautiful and the surrounding beach and amenities were awesome. Sandra was a great concierge and went above and beyond to make our stay comfortable and convenient. She was always available for questions and recommendations. The staff were very friendly.

Stayed in May 2023

Bed was a little hard.

The hotel was in a great location with beautiful views. The concierge and activities coordinator were extremely responsive and helpful. We loved our stay!

Stayed in March 2023