Reviews of Best Western Grand Baymen Gardens 3 stars

Staff was kind. Staff was helpful to return back to water taxi since hotel is near the ferry location.

On the upside, the room was thoughtfully decorated for my birthday, which I truly appreciated. There were balloons and a birthday card waiting for me upon arrival, and that small gesture did not go unnoticed. It showed that the staff made some effort to acknowledge the occasion, which added a personal and welcoming touch. However, despite this kind detail, the overall experience fell short.

During my stay at Best Western Grand Baymen Gardens, I was highly disappointed by several issues that negatively impacted my experience. First and foremost, the pricing was misleading although my booking confirmation stated a total of $261.90, I was unexpectedly charged $311.66 upon arrival. The invoice further added to the confusion, labeling the extra amount inconsistently as both “commission” and “tax,” with no clear explanation. Additionally, several services listed in the booking were not honored. Breakfast was only provided for two guests despite a reservation for three, and the advertised free bike rental was unavailable. Only two small bottles of water were provided in the room, and when I requested one for the third guest, I was told it was limited to two people. As for the room itself, the main bed was uncomfortable and “squeezy,” while the sofa bed was surprisingly more comfortable which is not acceptable when the main sleeping arrangement falls short. These combined issues from poor price transparency to misrepresented services created an experience that felt both disappointing and unprofessional.

We got a little apartment, it was spacious and clean with all facilities. Staff was friendly and helpful. Pool was big and clean. Location was ok but you need a golf buggy to move around the island. The hotel sorted this out for us. Laundry service was very good. Our room was cleaned every day.

The corridors taking us to our apartment was FULl of mosquitoes, I cannot emphasize how awful that was, it really needs to be fumigated regularly. The shower was hard to get the temperature right, it was too hot. Noisy AC.

Very clean and friendly easy to get to

Only thing is the bar could offer more variety

Location,swimming pool

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It was quiet at night The staff were very pleasant The breakfast people were so friendly

Almost everything

Building the new part of the hotel, not a big deal, doesn’t disturb just not a nice view to the garden but once it is finished I believe it is gonna be very nice!

Breakfast was ok

There were homeless people living right outside my door

We had a very comfortable stay at the Best Western Grand Baymen Gardens. The rooms were spotless and have been very well maintained. The wood finishings in all the rooms were beautiful. The staff was accommodating and helpful, especially as we tried to obtain a golf buggy at the last minute, which was almost impossible on the Island!

We did not realize that it was adjacent to the airstrip. In reality, this did not affect us during sleep times. It was a little bit further from the main town centre than we expected!

Large rooms with good living room and kitchen.

The gardens are pretty but need to be landscaped so they don’t flood. The access to the pool was flooded most of the time. Noise carried - we heard every cough and noise from the guy next door which was not fun. The tiling throughout should also be updated to be anti-slip, we slipped many times.

I did like that it was close enough to the main that I was able to travel not more than 10 minutes and be at the water taxi and other restaurants. The rooms were also great and the complimentary breakfast was great.

Upon reaching, the staff was great and I enjoyed the great customer service/hospitality. However, we were at the last building on the compound and we were on the 4th floor... Their elevator was not functional for the entire stay so it did not bode well given that we had to go up and down several times with our luggage which was an inconvenience. There were also plenty of mosquitos so I felt that there could have been something done about that. The eating area was a bit small so given it was raining a lot, there wasn't much accommodation and it got flooded pretty quickly... Lastly, noise pollution... We were right beside the building that was still being constructed so that wasn't all that great and given that the airport is nearby, you can almost always hear the planes coming and going. I could look past the airport as that wasn't an issue but that combined with the construction wasn't all that great.

Not much.

The room was somewhat small….there were lot of puddles of water around the property. Below par breakfast. I even found a cockroach in my backpack that was left in the room while we were out.

Location, easy to get to everything

Tv in living room only worked 1/2 the time.

Nice rooms. Very clean hotel.

We stayed during low session. The staff could have been more helpful, while we checked in the water stop working for the hotel area and they didn't let us know. A Little noise from the nearby airport. The pool is not so welcoming...