The breakfast options are limited

Stayed in August 2025

All electrical wall sockets round (15amp), no t even USB connection, could not recharge my gadgets for was not aware that I needed an adapter. At least fitting a USB connection would be universal. A fire alarm sounded just after 23.00 hours for and after 30 seconds I went running out of room to evacuate. Alarm went for about a minute and at reception everyone in there was relaxed and when I asked if we were to evacuate, I was told that it was not necessary since it could be someone who was smoking in some room. The alarm stopped. I asked why everyone around seemed so relaxed when a fire alarm sounded! It was considered nothing. I got back to my room, and the alarm went off again, this time for about 30 seconds. It stopped just as I was getting out of my room. Went back in. I picked up the phone dialled 9, this is labelled, in the hotel directory as to guest services, duty manager, switchboard and emergencies. I enquired about the alarm and if cause was being checked if false or not. Was told that it was nothing to worry about! The gentleman who answered said it could be that someone smoked in the room. That answer baffled me and got me concerned! I asked myself if there was duty of care it the circumstances. I think a fire alarm should not be ignored, the people on duty should be seen to be caring for the customers. A fire consumes property in seconds and it can be too late to respond to a physical fire. Being alert and taking action at first warning or alarm can save lives and property. Hotel very good, only the alarm situation and its handling marks the hotel down in my view.

Clean, spacious, warm and good ambiance.

Stayed in August 2025

Room space, staff and food

The facility is ok, only the shower needed attention. They also need to provide more towels. Otherwise all was good

Stayed in August 2025

The room lighting and breakfast menus. Brekfast menus are same all along, no variations.

First and most importantly, loved the cigarette pot stand at balcony. Support staffs are very friendly and helpful. Locationwise it is perfect and easy accessible. My stay was a month long, but I loved the hotel because of the friendly atmosphere which was there in.

Stayed in July 2025

The staff members were talking loud on the corridors at night. My room is not too far from where they were seating, I think it was their rest room, hence I could hear them talking, shouting and laughing while I was trying to concentrate as I was studying.

The place is clean and the room was very comfortable. We had supper at the restaurant. The food was delicious.

Stayed in May 2025

Please add fish to the menu

Stayed in April 2025

Lighting

Food is amazing, property is VERY CLEAN, I felt safe as a solo traveler.

Stayed in April 2025

The pool was clean but had a lot of flies and insects.

I liked the friendly staff, food, and cleaningness.

Stayed in March 2025

No problem

All good

Stayed in February 2025

Selection of food! Not everything from the menu was available.

Pleasant place with nice staff and food was okay not great!

Stayed in February 2025

Well, the room I was in had another door that led to another room, and there were other guests in the other room. We could literally hear each other. A recommendation for soundproof walls or doors would do.

I had ordered dinner on my first night, and it is by far the best dinner I've had in a hotel restaurant 😋. The following morning, I had a wonderful à la carte service.

Stayed in February 2025

Very good customer service

Stayed in February 2025

Breakfast was not the best unfortunately. The restaurant makes really good food, we had dinner twice there and was impressed. However, breakfast was below par. I was also not happy that my room did not have all the plugs. I could not charge my phone and the front desk wasn't prepared to assist with a plug.

Location was great! Restaurant prices for dinner were good and quality was great! Everyone was really friendly and I was super comfortable in my room with the aircon.

Stayed in February 2025

everything was good

Over all the stay was comfortable and the staff were friendly and attentive

Stayed in January 2025

Size of room

Stayed in January 2025

There was a problem with the internet (it was unavailable) on the day I arrived for about 6 hours.

The breakfast is too basic.

Stayed in December 2024

Breakfast was good but it was limited. I had an issue with the safe. I believe the previous guest locked it and I wasn’t able to place my valuables in there. I let the staff know and they said it would have been attended to the next morning which did not happen. Had to put all my valuables in my suitcase and lock it when leaving the hotel.

The staff were so friendly especially staff at the restaurant. I missed the breakfast time by a few minutes as I decided to hike Kgale Hills in the morning. They had packed and all that was there was were fruit salads and a Muesli cup. One of the ladies asked what I would like to eat and made sure it was prepared for

Stayed in January 2025

Only downside was our room aircon did not work very well

Accommodation was neat and clean with very pleasant and helpful staff

Stayed in January 2025

Comfortable and clean enough.

Stayed in January 2025

Early closing time for restaurant and bar

Clean. Well positioned. Refreshing. Limited breakfast but good.

Stayed in December 2024

Nothing

A very spacious room

Stayed in December 2024

Nothing

The place is the best

Stayed in December 2024

The limited lights in the room. (Lights in the bathroom)

You need to improve on the variety of the breakfast. The breakfast menu needs to the reviewed

Stayed in November 2024

The bed was too firm.

The service was excellent

Stayed in July 2024