Lack of communication before my arrival, gave me little confidence in either the trips being organised (turned out fine due to the helpful excursions desk staff). Also I felt I needed to arrange my own travel to and from the hotel. It turned out one person who had emailed me, had not given correct information about the trips, & offered an unsatisfactory way for me to be met at the border. When I arrived, the staff seemed surprised at the email correspondence I showed them. It was a frustrating and confusing situation. As the hotel caters for large groups arriving to eat, or to do trips, they seem to have lost focus on the individual travellers. I wasn't advised to make a reservation for dinner, although a table was set up for me, it wasn't a great feeling. As a solo traveller, I felt overlooked. The dinner wasn't great, a couple of dishes were finished due to a couple of large groups being present. On the first night there was no one managing the buffet. I actually burnt my hand on a over heated dish, where the steam had built up (I didn't report, I had a medical kit for and it wasn't too bad), but that shouldn't have been allowed to happen. There was no one keeping an eye on things. The food was very mediocre. What saved the trip was the lovely surroundings of the hotel, and the trips with the company at the front desk. Chobe is such a great place, and the hotel is living of that experience.

The location is wonderful, and the team that organised the safari trips at the front desk were very helpful. The actual people running the safari & boat trips were also excellent.

Stayed in August 2025

Not all items on the a la cart menu were available. The food was however very good.

The lodge is beautiful, well maintained, clean and very comfortable. The staff are very friendly and well trained. The view from the lodge is exceptional.

Stayed in July 2025

Nothing

Location, staff and plenty of food...

Stayed in August 2025

The food even though a huge selection was not the best quality , meat was tough , obviously just catering to fill the huge groups they have

Beautiful property situated on the river. Rooms were lovely, pools were beautiful

Stayed in June 2025

Hotel is frequented by travel groups as well as „day trippers“ from Vic Falls for river cruise and game drive - so it can be quite busy at meal times Moving chairs from other rooms can be heard quite loudly - consider putting felt below the chairs to avoid noise

Location at the river, beautiful sunset view, very friendly and committed staff, very comfortable bed, new furniture, green gardens with animals (bushbuck, warthog, monkeys, water monitor lizard)

Stayed in June 2025

The vegetarian menu was extremely limited, so this could be improved.

The view was amazing, and the property offered many activities to keep us well entertained.

Stayed in April 2025

Food. Many dishes cold and over cooked. A lot of battered foods.

Location on river. Views of river from rooms. Wildlife on property. Game drives good.

Stayed in May 2025

Sorry but we found the Al la carte food very average. Fillet steak was very tough.

Stayed in March 2025

Meals need to be improved we eat Vegan Plant Based - Chef Ncube did do his best to accomodate us

Great location, excellent game drive in the Chobe

Stayed in January 2025

Very Good

Stayed in September 2024

All fine

Great location next to the river

Stayed in October 2024

None

Everything

Stayed in September 2024

Check in time was very long, electronic payment facilities was down, had to pay with cash.

On the Chobe river, great location.

Stayed in June 2024

The food could have been better. There were limited options.

Everything was great! The staff were lovely and very organised

Stayed in July 2024

Pool bar service not up to standard

Breakfast excellent

Stayed in May 2024

They can be short staffed at times.

Attentive staff. Beautiful location.

Stayed in June 2024

The restaurant was clearly focussed on buffet and could not deal with a-la-carte orders. The meal was very late and poor, compensating poor taste by quantity. Life music was poor with bad acoustics. However the breakfast was extremely good, fresh and rich. We really enjoyed the breakfast.

We were unlucky that there was a stay of the MP of Namibia during our stay. That meant all parking was taken by police cars. We arranged to clear and return our rented camper at the hotel parking, which was a bit problematic. Our shuttle service to the airport was strongly hindered by the slow departure of the same MP. Nevertheless the staff were very nice and arranged a way around and dropped us at the airport. The staff returned to the airport to help us when they heard that the flight to Maun had been delayed by 11 hours. They offered us to stay at the hotel, but we had meanwhile arranged alternative flight. Nevertheless it was a great gesture by the hotel staff to support us.

Stayed in June 2024

The service at the bar and restaurant was very slow.

The spa and rooms were excellent. The view from bar and restaurant was fantastic.

Stayed in May 2024

Good choice of food served at th restaurant.

Stayed in April 2024

Nothing at all everything was perfect

Breakfast way too perfect, location fine, staff extremely friendly and very helpful, food to die for. Cleanliness is too much

Stayed in April 2024

The Hotel was a bit on the expensive side, but all round nothing to complain about

The food was great, made even better by the scenery. The view was amazing

Stayed in April 2024

Internet-WiFi was a bit slow

The friendliness of the staff

Stayed in March 2024

I had lots of problems getting a good WIFI connections, good verity at the buffet but food was barley warm. Some tours were not available at the tour desk based on the minimum required people.

Great staff great location set on the river

Stayed in March 2024

The bathrooms were not as clean

It’s spacious and the view was exceptional

Stayed in January 2024