Reviews of Phuntsho Khangsar Hotel 3 stars
Lungten Lam-7, Thimphu, Bhutan
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Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewRoom and washroom were clean - although there were lots of bugs at times in the room and the cafeteria - the hotel did try to have repellants on at times. The staff and hotel owner were nice and friendly.
The air conditioner stopped working during the last two days of my trip and although the hotel owner did tell me he was trying to get it fixed, yet it never got fixed till I left. Being monsoon season, the afternoons were quite hot and I had to tolerate the heat due to lack of a better option. Also, I was not compensated in any way for tolerating this issue and still had to pay the full room fee. The food was average and was nothing extraordinary - the only nice thing on the menu was the grilled salmon fish. The rest was just average.
Thank you for taking the time to share your feedback. We’re glad to hear that you found the room and washroom clean, and appreciated the friendliness of our staff and ownership team. We’re truly sorry about the inconvenience you faced with the air conditioner during the last days of your stay. As soon as the issue was reported, we immediately tried to address it. However, after an expert assessment from the service company, we were informed that the compressor was damaged and would take more or less 10 days to be delivered to Bhutan. Unfortunately, this timeline made it impossible for us to resolve the issue before your departure, and we sincerely regret the discomfort caused during the hot afternoons. We also understand your concerns about compensation. We genuinely did not know the extent to which this issue affected your comfort, as this was not communicated to us during your stay. Had we known, we would have certainly explored alternative solutions or arrangements to support you better. We appreciate your feedback about the food and are happy to hear you enjoyed the grilled salmon. We’ll continue working on improving our overall menu and service experience. Thank you again for your valuable input, and we hope you will give us another chance in the future to serve you better.
Thank you for taking the time to share your feedback. We’re glad to hear that you found the room and washroom clean, and appreciated the friendliness of our staff and ownership team. We’re truly sorry about the inconvenience you faced with … Show more
Reviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewThe food, friendly staff and hotel rooms
Thank you for your kind words! We are so pleased to hear you enjoyed the food, found our staff friendly, and were comfortable in our hotel rooms. Your feedback means a lot to us, and we hope to welcome you back again soon.
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewVery spacious and bright room. We particularly liked spending the evening on the balcony, with amazing views over Thimphu.
The service at the restaurant was a bit slow, especially given that we had placed our order in advance, but this is a minor point.
Thank you for your lovely review! We are delighted to hear that you enjoyed the spacious, bright room and the stunning views from the balcony—it’s always a pleasure to know our guests can relax and take in the beauty of Thimphu. We appreciate your feedback regarding the restaurant service and apologize for the delay, even with a pre-order. We’ll certainly work on improving our service speed to better meet expectations. Thank you again, and we hope to welcome you back soon
Thank you for your lovely review! We are delighted to hear that you enjoyed the spacious, bright room and the stunning views from the balcony—it’s always a pleasure to know our guests can relax and take in the beauty of Thimphu. We appreci… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 30 November 2024 · Stayed in November 2024
Verified reviewI stayed at Phuntsho Khangsar during my recent visit to Bhutan, the hotel was more than what I expected it to be. The comfort cleanliness and hospitality of the staff really made my stay very comfortable. I got upgraded to the room with a view I would totally recommend spending a little more and booking the room with the view. But I’m here writing this review because I was really moved by the hotel staff who made me a take away breakfast with fresh fruits and eggs at 6am for my flight. Thank you :)
Thank you for your wonderful review! We are thrilled to hear you enjoyed your stay, the upgrade, and our hospitality. It was our pleasure to prepare your takeaway breakfast, and we’re glad it made your journey more comfortable. We hope to welcome you back soon! 😊
Thank you for your wonderful review! We are thrilled to hear you enjoyed your stay, the upgrade, and our hospitality. It was our pleasure to prepare your takeaway breakfast, and we’re glad it made your journey more comfortable. We hope to w… Show more
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewReviewed: 3 November 2024 · Stayed in November 2024
Verified reviewThis is a fantastic hotel. The view of peaceful Bhutan from this hotel, up on the mountain, is incredible. I woke up everyday with a beautiful mountain view through floor to ceiling windows. The beds and pillows are so comfortable and clean. The food is great and the staff is some of the best I've ever seen around the world. If you come to Bhutan and do not stay in this hotel, you are missing out!
I loved everything about this hotel!
Thank you for your glowing review! We are delighted you loved the breathtaking views, comfortable accommodations, and our dedicated team. It means the world to us that your experience was so memorable. We look forward to welcoming you back to Bhutan someday! 😊
Thank you for your glowing review! We are delighted you loved the breathtaking views, comfortable accommodations, and our dedicated team. It means the world to us that your experience was so memorable. We look forward to welcoming you back … Show more
Reviewed: 2 October 2024 · Stayed in October 2024
Verified reviewLocation, view, food.
Thank you for your kind words! We're thrilled you enjoyed the amenities, stunning Thimphu valley views, and our hospitality. We hope to welcome you back for another amazing stay! 😊
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewEverything
Nothing
Thank You.
Reviewed: 10 May 2024 · Stayed in May 2024
Verified reviewgreat view great stuff great room Helped us arange a guide and driver
Thank you for your lovely review! We're so glad you enjoyed the view, room, and our team's assistance in arranging your guide and driver. We hope to see you again soon! 😊