Sadly, Palapa restaurant on the premises service is absolutely terrible as waiters seem to take your order without any rush and food can take more than an hour for appetizer to be served. Also food quality is quite average but overpriced and some items are too greasy to eat like frenchfries. Drinks on the bar are nice and frozen drinks are indeed the best to order. No beach food service is a major drawback and beach bar only opens until 5pm with sunsets at 8pm so drinks and snacks hopefully can be served in the future. North 23 restaurant only opens for dinner and woukd be great of they could extend drinks & light snacks in aduly pool area as their premises are equipped and at close distance to guests.

North 23 excellent food and service! Beach and adult pool beautiful setting and layout. Stayed at the 2 bdrm Villa and it is comfortable and well layout and neighborhood is well kept in landscaping and architecture. Beach setting is stunning and so are the properties privately owned overlooking the ocean so rent a golfcart and go explore.

Stayed in June 2025

I did not like that the fees that I was giving on Booking, when I got at the Resort it was like $1900 more. Normally what was quoted on Booking be the price with additional tax fees. But thus time was really hi from $3700 to $4900

Love every thing

Stayed in April 2024

Our fridge broke so we had to move villas which was quite annoying and the new one was less nice and had a broken dish washer. For the price paid would expect working, well maintained appliances Both restaurants were nice but vegetarian options very limited and lacking a kids menu

Beautiful location, beach was stunning and appreciated that they cleaned it up daily (unlike sandals nextdoor that had lots of washed up seaweed and plastic). Has decent snorkeling from right in front of resort Staff were friendly Both the pools were excellent Lots of options and plentiful supply of sunbeds Was nice to have use of paddle boards/snorkel gear

Stayed in May 2024

I feel like the resort is priced a little high and the food is extremely expensive and is subpar. You should consider less fried food and more grilled fresh seafood, and fruit.

Beautiful property and very friendly staff. We loved the beach and the fact that the snorkeling was amazing due to the reef system.

Stayed in March 2024

Nothing.

Incredible beach. Lovely spacious rooms and very well kitted out. The staff everywhere were , so kind and friendly and smiley. Nothing was too much effort. It’s paradise and we literally had the trip of a lifetime.

Stayed in August 2023

Really expensive and we experienced a blackout for more than 7 hours and the resort does not have a backup for that.

Amazing beach and service.

Stayed in July 2023

inconsistency of the opening of beach bar and closing time of main bar. Confusion on tipping. Every bill had a 15 percent charge, but we tipped extra when the service was good .

The property was very clean. Flooding had caused an issue with the golf course and water clarity in the bay.Layout of our room was exceptional.

Stayed in June 2023

I had reservations for the upscale restaurant for a Thursday only to find out it was going to be closed. good thing I noticed that since I was not informed by the resort. some broken glass around the adult pool area should never happen - sweep that up! no DVD player in villa despite what the website says. high prices for some of the breakfast items- $6 for a single slice of toast?!

villa was very nice and the ocean views were spectacular. beach was also very nice - wide, clean, easy to walk. family pool was clean and refreshing.

Stayed in May 2023

Don’t remember

We loved the beach, the food exceeded our expectations, the staff was great bith at the restaurants and at the beach bar.

Stayed in April 2023

Such a stunning property with spacious and well laid out villas.

Stayed in March 2023

The guest services staff were TERRIBLE and rude. We never received housekeeping services and the water was out every day. It was not the fault of the resort but management made sure to tell us it wasn’t their fault that we did not have water 3-4 hours every day and they did NOTHING to accommodate. Every day. Monday - Friday. No water for 3-4 hours. Though it was not their fault it was still a MAJOR inconvenience. They could have at least offered a sunset cocktail or appetizer at the restaurant. ANYTHING other than “not our fault. Sorry for the inconvenience.” I’m not even positive they added the apology. We had a tour all day one day and put our housekeeping sign out. No one came. Instead they just left bags of sheets and towels at our door for us to change our own bedding. I complained and they blamed me for leaving the sign on the door and said it must have blown off. Everything was blame the guest or someone else. Prior to arrival the resort reached out and asked if we wanted to order groceries or book excursions. I replied and said we would love to order groceries and book a car. No one replied. Despite 3 follow up emails. When we arrived I mentioned that no one had responded to me and they blamed me for sending to the wrong email. I explained that I replied to the email THEY sent me. On arrival they were rude. They did not give us any information about the WiFi or anything about the property or bother to tell us we had no water. Everything we asked for, they acted as though it was a burden. They offered to loan a golf cart to drive on the property but we did not want one because we were not wanting to drive especially after cocktails but continued to try to tell us to get a golf cart so they didn’t have to pick us up from our room. It seems like because of the location and beach which are stunning, they don’t feel they have to try. Every time we were at reception, other people were there complaining.

The beach was beautiful and villas were spacious. The bellmen and waitstaff were also very nice

Stayed in August 2025

Make your reservations for dinner on the properties in advance.

Beyond our expectations, the property was well run well cared for and and one of the best properties we have ever stayed. The location could not have been more perfect, well appointed, and the services were dependable, professional, and the staff was exceptional. Everything was close by and it was a gated community so there was a sense of security that made it even more easy to relax and enjoy this beautiful island.

Stayed in July 2025

The Flys and Island Power Issues

The Staff. The Location.

Stayed in May 2025

Lack of electricity and running water. Food was average at best and service was very lackluster.

Location and beach.

Stayed in May 2025

Spa working hours only until 5pm. Useless

Everything was perfect, golf car, villa, beach

Stayed in January 2025

A collection of airbnb rooms managed as a hotel, which I was not aware at the time of booking. Value for money not very good and facilities not excellent to the price paid.

Beach next to hotel is great.

Stayed in October 2024

The friendliness of the staff.

Stayed in August 2024

It was incredibly expensive and the hotel wasn't of the standard we were expecting for the costs. It felt almost like an all-inclusive resort you might find somewhere like Florida, instead of the stylish and chic resort we were expecting. I would recommend looking into this before booking, as I have been to other islands in the Caribbean that have had a lot nicer resorts. For the price of three nights you could spend nearly 10 days in Europe. The drinks and food were also very expensive. The staff were responsive in advance of myself paying the bill in full upon arrival however trying to get an invoice and confirmation the deposit of £400 (which was simply taken from my account without any prior warning) being refunded took several days and I didn't get the deposit back for nearly 2 weeks after getting back to the UK.

The rooms were lovely, spacious and incredibly clean. The staff cleaning the room even put our groceries in the fridge for us which was much appreciated. They were equipped with a kitchen and washing machine, tumble dryer etc. The adult pool was also very nice, had a European feel to it in terms of decor and looked out onto the beach which was very picturesque.

Stayed in April 2024

A little isolated

Absolute Paradise! The resort is peaceful, comfortable and luxurious.

Stayed in April 2024

Sand fleas

The water and beach are stunning. The adult pool is brand new, and gorgeous.

Stayed in March 2024

Pretty much everything was bad. 1) they gave us a welcome pack highlighting the different restaurants but only 1 was open, 2) no one was available on regular occasions at the front desk, 3) the golf cart provided was not even available (we had to use a different one after some back and forth), 4) we missed our flight to Nassau due to a delayed airport transfer from the hotel, 5) due to only one restaurant being open we cooked our own meal but while doing so the can opener didn’t work! 6) the car rental company they provided were not legitimate- they tried numerous attempts to take money from my account until I raised a fraud case against them, 7) complimentary tea refreshments were not replenished (had to call and request), 8) seaweed on the beach was not cleared and tractor remained on the beach but did not do anything to actually clean the beach, 9) did not provide filter papers for the coffee machine (lots of coffee but no filters?). I WOULD STAY IN NASSAU (we stayed at Atlantis and it was an incredible - miles above this hotel) . STAY AWAY FROM THIS HOTEL - IT IS TRULY A TERRIBLE PLACE TO STAY.

Very little - it was probably the worst hotel we have ever stayed at. Everyone is after your money and they don’t care about your experience.

Stayed in September 2023

Additional drainage is needed to absorb the rainy season.

Beautiful grounds and very clean villa.

Stayed in June 2023

On the days we've visited the Emerald bay well, the water wasn't at all "emerald" (it was black dirty) and I wish the property would have let us know in advance (flooding happened at least 5 days before we arrived). Since this is the main attraction of that location, you can imagine the disappointment.

Place is really nice, people are nice and welcoming and ready to help you figure things out. Facilities are well maintained and everything is spotless clean.

Stayed in June 2023

excellent location great beach great food!

Stayed in June 2023

Fantastic staff and management, kind, friendly and genuine. Thanks, Ceyon, for making our stay so pleasant and for finding Zelma, our excellent driver, throughout our stay.

Stayed in April 2023