Reviews of Passagem Concept Hotel e Spa 5 stars
Rua Constantino Menelau, 36, Cabo Frio, CEP 28906-060, Brazil
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Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewLocation
The rooms opened up to a high wall Some weird curtains were used to separate the reception from the rooms at night Could literally hear people walking up the stairs at night so could not sleep Dirty towels, yet they say they charge if there is make up on the towels…had to send them back for fresh towels
Hello! I'm very sorry to hear about your experience. Your feedback is very important to us, and we will take it into consideration to improve our services. I apologize for the issues with the rooms, the curtains, the noise, and the towels. Thank you for sharing your comments, and we hope to have the opportunity to provide a better experience for you in the future. Passagem concept hotel e spa
Hello! I'm very sorry to hear about your experience. Your feedback is very important to us, and we will take it into consideration to improve our services. I apologize for the issues with the rooms, the curtains, the noise, and the towe… Show more
Reviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in May 2025
Verified reviewIt was clean
The pillows very stiff and uncomfortable. The rooms had a lot of humidity, and the a/c was too cold and it didn’t work well to graduate the temperature. The bathroom was a bit old. It was more expensive than Buzios. It’s not very close to the beach I thought it was in front of the beach
Thank you for sharing your experience with us. We are sorry to hear that your stay did not fully meet your expectations. Your feedback regarding the pillows, humidity in the rooms, air conditioning operation, and bathroom conditions is very important to us. We will pass these points on to the team so that we can improve our service.Regarding the location, we are in front of the access canal to Japanese Island and 800m from the main beach; and 100m from the city's gastronomic hub. We always strive to provide clear information about our location to avoid any misunderstandings.We hope to have the opportunity to welcome you again in the future and provide a more pleasant experience. If you need any more information or would like to share suggestions, we are at your disposal. Sincerely, Passagem Concept
Thank you for sharing your experience with us. We are sorry to hear that your stay did not fully meet your expectations. Your feedback regarding the pillows, humidity in the rooms, air conditioning operation, and bathroom conditions is very… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 February 2025 · Stayed in February 2025
Verified reviewThe location was excellent
First of all, the service and communication were very lousy, they didn't give us any information about Wifi ,a daily cleaning service ( there were none ) the bed was terrible, very uncomfortable and the pillows were worse, the toilet seat was broken .We were going to stay longer , but we decided to change to another hotel .
Dear Cristian, We sincerely regret that your stay did not meet your expectations. Your feedback is very important to us, and we apologize for any inconvenience you experienced. We strive to provide quality service and will address the issues you mentioned to ensure improvements. We appreciate your honest review and hope to have the opportunity to welcome you again in the future with a much better experience.
Dear Cristian, We sincerely regret that your stay did not meet your expectations. Your feedback is very important to us, and we apologize for any inconvenience you experienced. We strive to provide quality service and will address the issu… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewEverything was perfect.
Hello! Thank you so much for your kind words. We're thrilled to hear that everything was perfect during your stay. It was a pleasure hosting you, and we look forward to welcoming you again in the future!
Reviewed: 16 January 2025 · Stayed in January 2025
Verified reviewThe hotel room is comfortable. The bathroom has a good space. Facilities are quite beautiful in a nice area of town.
I had a terrible situation where another guest opened my hotel room door with the key. The allegation was that they moved the other guest for a different room without they knowing, and when they returned, they just gave the spare key. This is unacceptable. The situation was controlled, but imagine what could have happened if I was not in the room or in an embarrassing situation. This is a severe security issue. For this incident, I do not recommend the hotel.
Hello! First of all, I would like to thank you for sharing your experience with us. We are conducting an internal investigation to ensure that something like this does not happen again and are reinforcing our security procedures. Your feedback is very important to us, and we sincerely apologize for not meeting your expectations this time. If you wish, we can offer compensation or assist you in any other way. Thank you for bringing this to our attention, and we hope to have the opportunity to improve and regain your trust in the future.
Hello! First of all, I would like to thank you for sharing your experience with us. We are conducting an internal investigation to ensure that something like this does not happen again and are reinforcing our security procedures. Your feedb… Show more
Reviewed: 1 January 2025 · Stayed in November 2024
Verified reviewGood location,helpful staff and spacious room
Dear Ioannis, Thank you for your kind words! We’re delighted to hear that you enjoyed our location, found our staff helpful, and appreciated the spacious room. Your feedback means a lot to us, and we hope to welcome you back for another great stay in the future. Best regards,
Dear Ioannis, Thank you for your kind words! We’re delighted to hear that you enjoyed our location, found our staff helpful, and appreciated the spacious room. Your feedback means a lot to us, and we hope to welcome you back for another gr… Show more
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewReviewed: 4 August 2024 · Stayed in July 2024
Verified reviewReviewed: 4 August 2024 · Stayed in August 2024
Verified reviewThe staff are very friendly and great each time I've stayed. The room is always clean and views are amazing.
Dear Martín, thank you for taking the time to leave us your affectionate comment! We hope to receive them soon!
Reviewed: 24 July 2024 · Stayed in July 2024
Verified reviewThe breakfast was delicious. It’s right next to the boats to take to ilha de Japones. It’s a 15 minute walk from the beach. A very beautiful hotel and a very nice room.
The only thing I can say is that the rooms don’t have a lot of light so if you need to do make up bring a light with you.
Thank you for your feedback! We appreciate your insight and understand how important good lighting can be for certain activities. Your comment helps us identify areas for improvement, and we will certainly take it into consideration. We hope to welcome you again in the future for an even better stay. Best regards, Passagem Concept
Thank you for your feedback! We appreciate your insight and understand how important good lighting can be for certain activities. Your comment helps us identify areas for improvement, and we will certainly take it into consideration. We hop… Show more
Reviewed: 22 July 2024 · Stayed in July 2024
Verified reviewWe booked the room with jacuzzi and view of the harbour. Very nice room, breathtaking view, big jacuzzi. We celebrated our honeymoon and the room was specially decorated for us, very beautiful!
They could offer more information in the room on menu’s and roomservice and/or offer some options like a minibar. There was a fridge we could use for our own stuff. But we were ready to splurge a bit, and had a hard time finding out how. We ended up leaving the hotel much more then we planned to to spend our money elsewhere on food, excursions and massage.
Thank you very much for taking the time to share your feedback. We’re truly sorry to hear that you found it difficult to access information about our menus, room service, or other in-room options during your stay. We appreciate your suggestion, and you are absolutely right — clear and accessible information in the room would certainly enhance the guest experience, especially for those looking to enjoy and indulge during their visit. We’re glad to hear the fridge was useful, but we understand that the lack of a minibar or visible extras may have limited your ability to fully relax and treat yourselves as planned. Your comment is extremely valuable to us, and we will be reviewing how we present services and amenities in our rooms to ensure future guests have an easier time making the most of their stay. We hope you still enjoyed your time overall, and it would be a pleasure to welcome you again, hopefully with a more complete and convenient experience next time. Warm regards, Passagem Concept
Thank you very much for taking the time to share your feedback. We’re truly sorry to hear that you found it difficult to access information about our menus, room service, or other in-room options during your stay. We appreciate your sugges… Show more
Reviewed: 12 June 2024 · Stayed in June 2024
Verified reviewIt was a nice environment, everything was very clean, staffs were amazing (specially Bia and the guys at the reception), great breakfast, the location was great, we had an amazing experience! We definitely would go back.
We got a massage at the hotel with two girls, the massage was good but at the end of it we said we maybe would go back the next day, but we never confirmed or booked it. The next day our plans changed and we didn’t want to get a massage and one of the girls came up to the pool saying that we need to pay for the massage and it was a bit rude of her when we never confirmed anything or booked.
Thank you for sharing your experience with us. We sincerely appreciate your visit to our spa and are glad you enjoyed the massage. We regret any misunderstanding regarding a possible booking for the following day. Please know that we always aim to ensure our guests feel comfortable and respected, and we apologize if the interaction at the pool felt unpleasant. Your feedback is very important to us, and we will review our communication process to avoid similar situations in the future. If there is anything we can do to improve your stay, please let us know. Best regards, Passagem Concept
Thank you for sharing your experience with us. We sincerely appreciate your visit to our spa and are glad you enjoyed the massage. We regret any misunderstanding regarding a possible booking for the following day. Please know that we always… Show more
Reviewed: 28 May 2024 · Stayed in May 2024
Verified reviewReviewed: 12 May 2024 · Stayed in May 2024
Verified reviewReviewed: 14 March 2024 · Stayed in March 2024
Verified reviewReviewed: 14 March 2024 · Stayed in March 2024
Verified reviewReviewed: 4 February 2024 · Stayed in February 2024
Verified reviewVery beautiful location. The breakfast was very nice and the pool area was also very cosy. The rooms were clean and lovely. The staff was very friendly
There was no hairdryer in the bathroom
Thank you for your feedback. We apologize for any inconvenience caused by the absence of a hairdryer in the bathroom. We strive to provide a comfortable stay for all our guests, and your comments help us improve our services. If there is anything else we can do to enhance your experience, please let us know. Best regards, Passagem Concept
Thank you for your feedback. We apologize for any inconvenience caused by the absence of a hairdryer in the bathroom. We strive to provide a comfortable stay for all our guests, and your comments help us improve our services. If there is an… Show more
Reviewed: 21 January 2024 · Stayed in January 2024
Verified reviewReviewed: 19 January 2024 · Stayed in January 2024
Verified review