Reviews of Hotel Pousada Rancho das Dunas
Rua Olho D'água, 11, Santo Amaro, CEP 65195-000, Brazil
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Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewGreat kitchen, very good food. Amazing beautiful pousada, paradise!
Wine selection could be better, maybe put more wines on the menu.
Hi Johan, how are you? Thank you for your contribution and your review. We are happy that we were able to provide you with a great experience at our property during your stay. Regarding the wine list, we have a wide range of labels from different countries that pair well with the most diverse dishes in our cuisine, but we always consider adding new labels to the list. We hope to see you again soon. Best regards.
Hi Johan, how are you? Thank you for your contribution and your review. We are happy that we were able to provide you with a great experience at our property during your stay. Regarding the wine list, we have a wide range of labels from dif… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe general appearance of the public areas was beautiful. The room itself was spacious and comfortable.
The manager wasn’t very nice or helpful with anything. The hot tub in the room didn’t work (can happen) but after one attempt to fix it that failed he lost interest and made no effort to have it fixed. The little things like pods for the espresso machine were stingy..they give you 2 for the whole stay ..you spend so much on building such a nice property-it’s not wise to be stingy or lazy with the little things-like upkeep, maintenance and service with a nice attitude. Lastly-the location -it’s not ‘anybody’s fault -but if you don’t have a car and would like to dine outside the hotel -it demands some logistics
Hello Ory, how are you? We appreciate your feedback because it gives us the opportunity to improve and enhance our processes, especially communication, since your request was not brought to the attention of our general management, whose main responsibilities include welcoming and caring for our guests. We apologize. Regarding the use of the minibar and extra items in the accommodation, guests are informed in advance about these services, so charging for them is a regular feature of the property. Best regards and see you soon
Hello Ory, how are you? We appreciate your feedback because it gives us the opportunity to improve and enhance our processes, especially communication, since your request was not brought to the attention of our general management, whose ma… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewRancho das Dunas is comfortable, well designed, and relaxing. The food at the restaurant was great and the staff was very helpful.
Everything was great.
Hello Matthew, thank you very much for your review, it is very important for us to improve and continually improve our internal processes and the experience of our guests. We hope to see you again soon in Lençóis Maranhenses. Best regards
Reviewed: 12 February 2025 · Stayed in February 2025
Verified reviewThe room is clean and spacious. The bed is very comfortable. The staff is super nice and helpful. Breakfast is awesome. The dining hall is nicely decorated. Dinner portion is huge. This hotel is probably the best one in Santo Amaro. Really enjoyed the stay here.
It would be nice if the staff speak a bit more English. However, they use Whatsapp to communicate, which makes communication a lot easier for visitors outside of the country.
Hello Bill, how are you? Thank you for your review, as it gives us the opportunity to improve and enhance the quality of our services. We are happy to have provided you with an excellent experience at our property. Regarding your suggestion, we are investing in training our employees in learning English, as we recognize the need to provide our customers with better and more assertive communication. We hope to see you again soon. Best regards.
Hello Bill, how are you? Thank you for your review, as it gives us the opportunity to improve and enhance the quality of our services. We are happy to have provided you with an excellent experience at our property. Regarding your suggestion… Show more
Reviewed: 9 February 2025 · Stayed in January 2025
Verified reviewBeautiful bungalows with high quality service. The breakfast was exceptional consisting of many small homemade pastries and dishes. The property provides excellent tours to the dunes
Hello Tobias, how are you? We are happy to have provided you with an excellent experience at our property. We appreciate your feedback and hope to see you again soon. Best regards
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewWe arrived out of season, so the hotel was quiet. This did mean the bar closed early, so asking for a drink at 9.30 was declined, unless we settled for a beer. Otherwise the staff were charming, the facilities great and surroundings beautiful. Recommend the full day 4x4 experience in the Dunes. Restaurant nice, but expensive compared to others in the town. Would stay again .
Hello Andrea, how are you? We appreciate your review as it gives us the opportunity to improve and enhance our services. The pool bar and restaurant services have opening hours that are previously communicated to our guests so that we can serve them in the best possible way during these hours. We hope to see you soon in our paradise. Best regards
Hello Andrea, how are you? We appreciate your review as it gives us the opportunity to improve and enhance our services. The pool bar and restaurant services have opening hours that are previously communicated to our guests so that we can s… Show more
Reviewed: 15 October 2024 · Stayed in October 2024
Verified reviewReviewed: 28 May 2024 · Stayed in April 2024
Verified reviewReviewed: 24 December 2023 · Stayed in December 2023
Verified reviewThe staff was very friendly and accommodating, our room was excellent and the food was great.
Reviewed: 6 October 2023 · Stayed in October 2023
Verified reviewReviewed: 28 August 2023 · Stayed in August 2023
Verified reviewReviewed: 15 July 2023 · Stayed in April 2023
Verified reviewThe staff was incredible! Very friendly and helpful! Bia from the reception and Marcos, waiter in the restaurant went the very extra mile to serve us with excellency.
The food in the restaurant was good, but not to the level we experienced in the previous hotels we stayed in the area, paying very similar prices. The rooms were also too basic in comparrison to the hotels in the same area that were even cheaper than this one.
Reviewed: 15 May 2023 · Stayed in May 2023
Verified reviewReviewed: 16 January 2023 · Stayed in January 2023
Verified review