Reviews of Times Hotel Brunei 3 stars
2nd Floor Times Square Shopping Centre, Spg 13-29, Jalan Berakas, Kg Jaya Setia, Mukim Berakas A, BS2713 Bandar Seri Begawan, Brunei Darussalam
#21 of 27 hotels in Bandar Seri Begawan
Guests' ChoiceReview score
Based on 242 hotel reviews
6.3Score breakdown
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Cleanliness
6.7
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Comfort
6.9
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Location
8.2
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Facilities
6.5
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Staff
7.2
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Value for money
6.9
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Free WiFi
7.4
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Reviewed: 14 July 2025
Edham
Brunei Darussalam3 reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
No iron in the room
Staff was friendly and good location
Stayed in July 2025
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Reviewed: 6 July 2025
Elvy
Brunei Darussalam1 review5.0“It was a nice convenient hotel, but headsup to the housekeeper to be more extra on the cleanliness”- • Leisure trip
- • Group
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Our 1st room, theres a used towel in the cabinet, and the aircond was so warm. Complaint twice and they offer to another room. It was ok.
Close to the airport and restaurants.
Stayed in July 2025
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Reviewed: 29 June 2025
Dnvo
Brunei Darussalam1 review7.0Good- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
The customer next door is noisy.
Relax and healing
Stayed in June 2025
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Reviewed: 1 June 2025
Saidah
Brunei Darussalam4 reviews5.0Passable- • Family with young children
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
🔹Cleaner didn't check the room & clean very well, room smell humid & smelly, when I want to open the curtain, found out baby bottle behind the curtain. 🔹The kaunter staff not really friendly & didn't even smile at me, maybe because I'm a local 🤨
Easy to go shopping.
Stayed in May 2025
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Reviewed: 5 February 2025
Melody
United Arab Emirates2 reviews5.0“Its okay if you're in a budget”- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Staff was unfriendly. Although the girl on the reception was nice.
Its close to Airport and just down the building is a mall. Shuttle service was great.
Stayed in February 2025
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Reviewed: 12 October 2024
Wong
Malaysia3 reviews5.0Passable- • Business trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
service ...my room not been make over dispite I request for it .the bath room not in good condition as water smashing out the floor.Request for iron but not sending to me .After I came back from my work ,I need to request for the second time
location
Stayed in October 2024
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Reviewed: 8 September 2024
Hairul
Brunei Darussalam8 reviews3 helpful votes5.0Passable- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
The swimming pool was not that clean The staff/receptionist was not helpful. I was standing on the wrong counter for a long time, and the receptionist just give me a quick look and attend other people and cutting my line without saying anything. When I finally meet the receptionist, I informed regarding my booking (which I have confirmed the day before) and he seems to be unprepared and asked me if I booked only on that day where I have booked weeks prior. And then after paying, he just give us the key and did not inform us the location of the room and we were just lost afterwards before asking the doorman for the location. The staff/receptionist definitely need more training on customer services. Also, please respond to the text in the booking app. I left several texts asking question and giving confirmation, and no one bother to reply. They only responded on my first text and ignored the rest, I have to call the hotel to ask my questions.
The hotel room was comfortable. One of the staff that was in charge of the parking was the most helpful staff on the day.
Stayed in September 2024
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Reviewed: 16 June 2024
Khun
Brunei Darussalam33 reviews11 helpful votes6.0“A well located hotel that need a facelift or renovation.”- • Leisure trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 1 night
*The hotel already run down with outdated ambience. *In my room the wardrobe door is broken and not easy to slide. *The corridor carpet is dirty and had this stuffy smell.
*The size of the room *Fast check-in. hassle free
Stayed in May 2024
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Reviewed: 15 May 2024
Adelne
Singapore1 review7.0“comfortable”- • Business trip
- • Solo traveller
- • Standard Double or Twin Room
- • Stayed 2 nights
the TV program .. if this can be improve will be better .... Believe can have more channel .. for tourist .. like i stay in other hotel in brunei..
Stayed in April 2024
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Reviewed: 13 May 2024
Nadia
Brunei Darussalam1 review5.0Passable- • Leisure trip
- • Group
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
If customer stuff left there. Please don't straight away to throw it. In my case, check out about hour ago, then just remember my drink still in the refrigerator... Ask the counter, they throw it already hahah no responsibility. I know it is just a drink... But can see.. How u treat the customer there
Stayed in May 2024
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Reviewed: 8 May 2024
Mohamad
Singapore22 reviews5 helpful votes7.0“overall stay was good.”- • Business trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Huge room and less furniture / decoration. Small TV. Limited breakfast menu.
Amenities around the corner. Closest to the airport.
Stayed in May 2024
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Reviewed: 27 April 2024
Doreen
Malaysia72 reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The room and bathroom have a bad smell when we first came in. And there was no hand towels.
Convenient. Near to shops and restaurants. Easy parking.
Stayed in April 2024
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Reviewed: 20 April 2024
Maimunah
Brunei Darussalam23 reviews1 helpful vote7.0“OK but can be better.”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
We had our breakfast around 930am. Most of the breakfast food was gone already by then, and not topped up. I see no point in paying for breakfast too with this booking as what is the point when breakfast is still open but hardly any food to eat. This should not be first come first served kinda breakfast. So we feel cheated on this. Not nice.
Very fast check in process. Hotel was ready to accept us upon our arrival as well. Minimal waiting time at lobby. Swimming pool was good too as not crowded. Smaller kids will however need the swimming rings as it will be quite deep for them - we ran downstairs and bought them from Mr DIY.
Stayed in April 2024
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Reviewed: 24 February 2024
Dk
South Africa4 reviews7.0Good- • Business trip
- • People with friends
- • Standard Double or Twin Room
- • Stayed 3 nights
- • Submitted via mobile
On arrival, bathroom and shower were dirty, was informed the cleaning staff had already left at mid day [the on duty staff did try and remedy the cleanliness and hygiene matter]. Room maintenance a challenge...ran out of toilet roll (they only use cheap toilet roll) at night and reception offered zero assistance. bed sheets had stains. Room window was facing dark indoor garage.
Excellent shuttle service by the hotel from and to the airport, friendly & professional driver. Warm welcoming and friendly staff. Small shopping centre anchoring the building. Few nice restaurants around the hotel.
Stayed in February 2024
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Reviewed: 24 February 2024
Aisyah
Malaysia3 reviews5.0Passable- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
The cleaniness of the room .
Near by shopping mall.
Stayed in February 2024
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Reviewed: 2 February 2024
Jan
Slovakia53 reviews5 helpful votes5.0Passable- • Business trip
- • Solo traveller
- • Superior Double or Twin Room
- • Stayed 15 nights
This place has become dirty since my last stay in Nov. 2023, lack of maintenance, breakfast starts from 06:30 but don't expect to get an omelet or scrambled eggs, one day there is no bread, another day there is no eggs. Only fruits served water melon and papaya, when its finish don't expect that someone will bring more. I stayed in Times Hotel more than a month so i can tell, its not coincidence.
Hotel is located at shopping centre, close to Airport.
Stayed in January 2024
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Reviewed: 21 January 2024
Mohd
Brunei Darussalam1 review5.0Passable- • Leisure trip
- • Couple
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The connected room
Big room
Stayed in January 2024
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Reviewed: 30 December 2023
Norra
Brunei Darussalam18 reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Dirty swimming pool because of private event the day before and still not being clean at 9+am
Next to playhouse
Stayed in December 2023
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Reviewed: 2 December 2023
Jan
Slovakia53 reviews5 helpful votes7.0Good- • Business trip
- • Solo traveller
- • Standard Double or Twin Room
- • Stayed 13 nights
Breakfast : selection is basic, only fruit to pick was water melon during my entire three weeks in hotel, no cereals, one type of sendwich bread. Service staff on the other hand very kind.
Located directly at the shopping centre. Laundry service is quick, room is clean and spacious
Stayed in December 2023
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Reviewed: 7 November 2023
Nurul
Australia8 reviews5.0“Good location but aging facilities”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 3 nights
Toilet shower spray was leaking
Good location
Stayed in September 2023
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Reviewed: 11 October 2023
Trevor
Malaysia1 review5.0“Skip this place.”- • Business trip
- • Group
- • Superior Double or Twin Room
- • Stayed 4 nights
the breakfast offering, the dirty carpets, the lights that went on and off, the door mechanism that failed often, the checkout that charged me extra for who knows what, but I didn't have time to argue.
It was located close to my place of meetings.
Stayed in September 2023
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Reviewed: 11 October 2023
Ahmad
Brunei Darussalam5 reviews1 helpful vote6.0“Safe, value for money, and pleasant staffs”- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 1 night
Neutral..so far OK
I like it close to shopping mall and makan
Stayed in September 2023
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Reviewed: 27 August 2023
Hjh
Brunei Darussalam2 reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Even better if can full fill the customer request or let the customer decide if the request is rejected.
Location is good. Security is friendly. Rooms are spacious and comfortable.
Stayed in August 2023
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Reviewed: 24 August 2023
Rohana
Brunei Darussalam5 reviews5.0Passable- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted via mobile
Can u add some chanel tv like astro ria, indonesia chanel
Stayed in August 2023
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