Reviews of Radisson Hotel Brunei Darussalam 4 stars
P O Box 2203 Jalan Tasek, BS8674 Bandar Seri Begawan, Brunei Darussalam
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Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewThe rooms were very comfortable but the highlight was the service. It was up there with the best in the world. Each staff member I encountered was friendly and helpful. They patiently took time to make comprehensive recommendations for local transport, food and sightseeing and to ensure we had everything we needed to enjoy our stay. I would love to stay there again.
The decor was a bit dated. The restaurant was comparatively expensive however the food was high quality and the service there was also amazing.
Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWe had a fun and relaxing holiday in Brunei thanks to the staff of the Radisson Hotel, most especially our driver, Amin; as well as Naj, Arlyn, Munish, Margie and Muhammad, who helped us with breakfast; and Suryana, Myrsan and Shafiqah who took care of us at dinner. The food was great, the service was exemplary, and our overall experience has been worry-free and memorable (and the beds are the comfiest ever!). We wish the staff all the best for the future. Keep up the good work!
Dear E.D.O., Thank you for sharing such a wonderful review. I’m delighted to know your holiday in Brunei was fun and relaxing, and I truly appreciate your kind recognition of Amin, Naj, Arlyn, Munish, Margie, Muhammad, Zuryana, Myrsan, and Shafiqah. It means a lot to and I will be sure to share your compliments with them. Warm regards, Christina Dumaraos General Manager Radisson Hotel Brunei DarussalamNaj, Arlyn, Munish, Margie and Muhammad
Dear E.D.O., Thank you for sharing such a wonderful review. I’m delighted to know your holiday in Brunei was fun and relaxing, and I truly appreciate your kind recognition of Amin, Naj, Arlyn, Munish, Margie, Muhammad, Zuryana, Myrsan, and … Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewLocation
Pest suddenly appear
Dear Pg Hassanol Fikri, Thank you for your feedback. I am glad you enjoyed our location and comfort, though I sincerely apologize for the pest issue you encountered. Please rest assured that we take this matter seriously and have addressed it with our housekeeping and pest control teams to prevent recurrence. We appreciate your comments and hope to welcome you back for a much improved experience. Warm regards, Christina Dumaraos General Manager
Dear Pg Hassanol Fikri, Thank you for your feedback. I am glad you enjoyed our location and comfort, though I sincerely apologize for the pest issue you encountered. Please rest assured that we take this matter seriously and have addressed … Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStaff were amazing! The room was really nice
Dear Rosiepittwood96, Thank you for your wonderful feedback. I’m so pleased you enjoyed your room and that our team made your stay memorable. We look forward to welcoming you back again soon. Warm regards, Christina Dumaraos General Manager Radisson Hotel Brunei Darussalam
Dear Rosiepittwood96, Thank you for your wonderful feedback. I’m so pleased you enjoyed your room and that our team made your stay memorable. We look forward to welcoming you back again soon. Warm regards, Christina Dumaraos General Manage… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewGood location to the city center, the night market is right outside. Walkable distance to the main city attractions.
We had no hot water for the entirety of our stay and there were no alternatives besides going down to the gym showers for warm water. The hot water started working on the 3rd morning of our check out.
Dear Mikayla, Thank you for sharing your feedback. I’m glad you enjoyed our location, though I sincerely apologize for the hot water issue during your stay. I understand how inconvenient this was, and please know we have since resolved it to prevent recurrence. We value your comments on comfort and facilities, and I hope we may welcome you back for a much improved experience. Please feel free to reach out to me directly on your next visit. Warm regards, Christina Dumaraos General Manager
Dear Mikayla, Thank you for sharing your feedback. I’m glad you enjoyed our location, though I sincerely apologize for the hot water issue during your stay. I understand how inconvenient this was, and please know we have since resolved it t… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLocation. Probably already the best hotel within the city centre. Staff were great, all over their guests and will go the extra mile to accommodate you, trying to make the best out of a hotel that’s not investing to modernize the facility. Only global hotel chain in the capital city
Super humid, rooms on level 1 & 2 are stuffy, moldy. Bed cushion full of stains. Bed is damp. Had to choose rooms. Eventually went to level 5 (older room but higher and less damp). Asked for a dehumidifier which we turned on most of the day. Shower panel was leaking. Radisson needs to invest in this property and bring it up to date
Dear Bill Kristoffer, Thank you for sharing your detailed feedback. We’re pleased to hear our central location and the dedication of our team contributed positively to your stay. We truly regret the challenges you encountered with room conditions and humidity, and we appreciate your patience in working with us to find a more comfortable room. Your comments regarding maintenance and modernization are noted, and we will help guide our future improvements. We value your insights and hope to welcome you back with a refreshed experience. Sincerely, Christina Dumaraos General Manager
Dear Bill Kristoffer, Thank you for sharing your detailed feedback. We’re pleased to hear our central location and the dedication of our team contributed positively to your stay. We truly regret the challenges you encountered with room cond… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewThe hotel is centrally located & modern but it was the staff that made it memorable. Every member we came in contact with was efficient, professional, kind & intuitive. Nothing was too much trouble. The hotel arranged tour guides for us & they were fabulous too! It was a 10/10 experience for us.
Dear Christine, Thank you for your wonderful review. We’re delighted to know that our central location and modern facilities made a great impression, and even more so that our team’s care and professionalism made your stay truly memorable. Your kind words mean a lot to us, and we look forward to welcoming you back to your home away from home. Sincerely, Christina Dumaraos General Manager
Dear Christine, Thank you for your wonderful review. We’re delighted to know that our central location and modern facilities made a great impression, and even more so that our team’s care and professionalism made your stay truly memorable. … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe property is centrally located in BSB. Please check with the hotel on booking that you will have a newly renovated room, as per booking photo. We checked in late at night and were disappointed with the room but on querying the following morning, we were moved to a new room which was what we had booked. The staff are helpful and lovely and we are in both the main restaurant and Indian restaurant and both are very good.
Just ensure you have a renovated room. Old rooms are dingy and ours had many issues but we were moved to the room we had booked, as per photo.
Dear Allison, Thank you for taking the time to share your detailed feedback. We’re pleased to know you enjoyed our central location, friendly team, and dining experiences in both our outlets. I’m sorry to hear that your initial room did not meet expectations. Your comments on ensuring clear communication regarding room types are noted, and we will work to improve this aspect of our booking process. We look forward to welcoming you back and providing you with a seamless experience from the moment you arrive. Sincerely, Christina Dumaraos General Manager
Dear Allison, Thank you for taking the time to share your detailed feedback. We’re pleased to know you enjoyed our central location, friendly team, and dining experiences in both our outlets. I’m sorry to hear that your initial room did not… Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewThis is the most ideal and comfortable hotel in Bandar Seri Begawan. I stayed here for 2 nights, with one whole day in the capital, and managed to see most attractions in the city, including the mosque, Royal Regalia Museum and the port station to go to Kampong Ayer. The staff are super friendly and will give you the best advice on how to get the best out of Brunei. Also if you love hiking, Tasek Lama is a 10 minute walk from the hotel. Depending on your booking as well, there's a shuttle service to Gadong Night Market, which is a must!
Dear Cal, Thank you for your wonderful review and for choosing to stay with us during your visit to Brunei! We're delighted to know you found our location ideal and our team helpful in making the most of your time in the city. It’s great that you were able to explore the local sights and enjoy the nearby hiking at Tasek Lama and the vibrant Gadong Night Market. We hope to welcome you back again soon for another memorable stay. Warm regards, Christina Dumaraos General Manager
Dear Cal, Thank you for your wonderful review and for choosing to stay with us during your visit to Brunei! We're delighted to know you found our location ideal and our team helpful in making the most of your time in the city. It’s grea… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewClean
Dear Mohd Zaki, Thank you for your perfect rating and kind words! We’re truly delighted that you enjoyed your stay with us and appreciated our staff, cleanliness, location, and overall comfort. We look forward to welcoming you back to Radisson Hotel Brunei Darussalam in the near future. Warm regards, Christina Dumaraos General Manager
Dear Mohd Zaki, Thank you for your perfect rating and kind words! We’re truly delighted that you enjoyed your stay with us and appreciated our staff, cleanliness, location, and overall comfort. We look forward to welcoming you back to Radi… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe staff is superb. Everyone is very polite and friendly. The room is spacious and comfortable. The food is excellent. The waffles are crispy and delicious, and the espresso is one of the best in Asia.
Dear Charles, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed your stay with us, from the spacious and comfortable rooms to the excellent food. Your kind words truly mean a lot to us. We look forward to welcoming you back on your next visit to Brunei! Sincerely, Christina Dumaraos General Manager
Dear Charles, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed your stay with us, from the spacious and comfortable rooms to the excellent food. Your kind words truly mean a lot to us. We look forward… Show more
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe breakfast buffet
Request the toiletries if needed
Dear Abd Hamid, Thank you for your feedback and for staying with us. We're glad to know you enjoyed the breakfast buffet. We apologize for any inconvenience caused by the need to request toiletries—we appreciate your understanding and will look into how we can make this more convenient for our guests in the future. We look forward to welcoming you again soon. Warm regards, Christina Dumaraos General Manager
Dear Abd Hamid, Thank you for your feedback and for staying with us. We're glad to know you enjoyed the breakfast buffet. We apologize for any inconvenience caused by the need to request toiletries—we appreciate your understanding and w… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewUpon arrival at the hotel, around midnight, we couldn't connect to room service for a long time. Even after calling the front desk, we couldn't order anything. The ordering app also didn't work. Secondly, upon check-in, we were informed that there would be no hot water at night. This was false, as even during the day there was no hot water, and at best, it was lukewarm. The day before, we had informed the reception that we requested a late check-out and agreed with the reception that we would leave the room between 1:00 and 1:30 PM. Despite this arrangement, calls were made from 12:30 PM informing us when we could leave the room. There is no ATM on the hotel premises. There was also no fresh drinking water – only dispensers in the hallway. Dirty tap water ran at night. The only positive was the hotel's location. We travel extensively around the world and often stay in Radisson hotels, but the hotel in Brunei falls far short of the brand's standards. A friendly tip: participate more in brand training.
Dear Karolina, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you encountered during your stay. Your comments regarding the room service, hot water availability, late check-out communication, and other concerns are well noted and will be addressed with our team for immediate improvement. We regret that your experience did not reflect the standards you expect from the Radisson brand. Please be assured that we are committed to enhancing our service and facilities, and your insights are truly valuable in that process. We do hope to have the opportunity to welcome you back in the future and provide a much-improved stay. Warm regards, Christina Dumaraos General Manager
Dear Karolina, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you encountered during your stay. Your comments regarding the room service, hot water availability, late check-out communicat… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewCentral location, comfortable if slightly dated facilities (but renovations audibly in progress)
Renovations audibly in progress to address slightly dated facilities
Dear Peter, Thank you for your kind feedback. We're happy to hear you enjoyed our central location and had a comfortable stay. We truly appreciate your understanding as we work on upgrading our facilities—your patience means a lot to us. We hope to welcome you back again soon to experience the improvements! Warm regards, Christina Dumaraos General Manager
Dear Peter, Thank you for your kind feedback. We're happy to hear you enjoyed our central location and had a comfortable stay. We truly appreciate your understanding as we work on upgrading our facilities—your patience means a lot to us… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewIt is at the centre of the town and very convinient for walking distance esp during big celebration in Brunei
The tv visionary was not clear and the volume was not satisfying to listen to. It is abit disappointing and doesnot commensurate with the room price we were paying
Dear Sabrina, Thank you for your feedback. We're glad you enjoyed our central location, especially during the celebrations. We appreciate your comments about the TV quality and will look into it as we continue improving our guest experience. We hope to welcome you back again soon. Warm regards, Christina Dumaraos General Manager
Dear Sabrina, Thank you for your feedback. We're glad you enjoyed our central location, especially during the celebrations. We appreciate your comments about the TV quality and will look into it as we continue improving our guest exper… Show more