The decor was a bit dated. The restaurant was comparatively expensive however the food was high quality and the service there was also amazing.

The rooms were very comfortable but the highlight was the service. It was up there with the best in the world. Each staff member I encountered was friendly and helpful. They patiently took time to make comprehensive recommendations for local transport, food and sightseeing and to ensure we had everything we needed to enjoy our stay. I would love to stay there again.

Stayed in July 2025

Pest suddenly appear

Location

Stayed in July 2025

Just ensure you have a renovated room. Old rooms are dingy and ours had many issues but we were moved to the room we had booked, as per photo.

The property is centrally located in BSB. Please check with the hotel on booking that you will have a newly renovated room, as per booking photo. We checked in late at night and were disappointed with the room but on querying the following morning, we were moved to a new room which was what we had booked. The staff are helpful and lovely and we are in both the main restaurant and Indian restaurant and both are very good.

Stayed in July 2025

This is the most ideal and comfortable hotel in Bandar Seri Begawan. I stayed here for 2 nights, with one whole day in the capital, and managed to see most attractions in the city, including the mosque, Royal Regalia Museum and the port station to go to Kampong Ayer. The staff are super friendly and will give you the best advice on how to get the best out of Brunei. Also if you love hiking, Tasek Lama is a 10 minute walk from the hotel. Depending on your booking as well, there's a shuttle service to Gadong Night Market, which is a must!

Stayed in June 2025

Request the toiletries if needed

The breakfast buffet

Stayed in July 2025

Renovations audibly in progress to address slightly dated facilities

Central location, comfortable if slightly dated facilities (but renovations audibly in progress)

Stayed in July 2025

The tv visionary was not clear and the volume was not satisfying to listen to. It is abit disappointing and doesnot commensurate with the room price we were paying

It is at the centre of the town and very convinient for walking distance esp during big celebration in Brunei

Stayed in July 2025

Comfortable and clean. Well located - you can walk into the city center. Staff is very nice and helpful. Has a lovely swimming pool and breakfast buffet.

Stayed in July 2025

All the staff are helpful. Especially miss Amalina and miss Fathin. I'm first time in Brunei,they give a lot of information about transportation and places to visit. Once again thank you.

Stayed in June 2025

Nothing happens around.

Quite at night 🌙

Stayed in June 2025

Food was relatively expensive and then I found out they put a 10% service charge on for room service as well as asking for tips. Ridiculous. Overall, I think the hotel is overpriced.

Clean and good location.

Stayed in May 2025

The aircon is too cold for me, but too hot in my friend's room. The remote doesn't seem to control anything.

Close to the center. Instead of bottled water in your room, every floor has a water machine, you can choose to get sparkling, hot or cold, which is very nice

Stayed in April 2025

I had some bugs in my room, no big deal as it could just be with the doors opening and closing and noticed some of the pillow covers weren’t super clean

Good location relatively walkable to the waterfront (just the humidity makes it less walkable). Staff was so kind. I also really like how they have a water station to refill with water of varying temperatures (super hot to ice cold). Makes it easy to access and never have to worry about not having enough water

Stayed in April 2025

Majority of sockets didn’t work inside of the room. Bud it is a minor thing.

Good location for the reasonable pricing. Breakfast and restaurant inside the hotel with good food. Staff is very helpful and made our stay very comfortable.very close to all main attractions in walkable distance.

Stayed in April 2025

none

Staff are very friendly

Stayed in April 2025

Very nice place, best breakfast in a long time

Stayed in April 2025

Room need to be ventilated before clients arrives. There was an unpleasant humid air.

Location and location

Stayed in April 2025

So far so good

Comfy..complete..no need to buy mineral water..

Stayed in March 2025

The only choice

Stayed in February 2025

No buffet breakfast, Aircon setting is too cold.

Perfect Location, Clean Room, Friendly Staff

Stayed in March 2025

Unfortunately cold breakfast Phone faulty that rang throughout the night to the point I had to disconnect it Paid for a very late check out due to connecting flight, however renovations meant no chance of a sleep - disappointing

Location, room size ease of booking and arrival. Friendly staff with plenty of advice regarding tourist spots

Stayed in March 2025

Nothing really, but the carpet is a bit dated.

It is about a ten minute drive from the airport which suited us as we were on a short layover. They have 24 hr room service which was great. The staff at reception are super helpful and friendly. They have water filters in the corridor and it was the first time I saw one which has an option for sparkling water! The kettle took ages to boil water. I probably should have just taken hot water from the filter. We didn't have much time to do anything except eat and sleep before catching our next flight out in the morning but I did get to have sahur at 4am sent to my room, with rice, chicken, fish, vegetables, fruit and cake.

Stayed in March 2025

Expensive for the dates I booked.

All the staff were friendly and helpful.

Stayed in February 2025

There was a bit of an issue around booking tours - but it worked out in the end.

Very close to town centre and river, good food at a reasonable price.

Stayed in February 2025