Reviews of Hotel Kangaroo Bujumbura 4 stars
Avenue de l'OUA, Bujumbura, Burundi
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewPerfect breakfast every morning.
N/A
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewFriendly staff, very nice restaurant/outdoor area by the pool, excellent free breakfast (buffet), AC and hot water worked well enough, airport shuttle was on time ($10 each way). Hotel can change money for you at a good rate-- roughly 7600/1USD july 25). power outages were infrequent and very brief (generator on site?). Close to the bus station (5 min walk) and 12 min drive to the airport
Likely not the hotel's fault but no water one day. Bujumbura hotels are expensive for foreigners and they generally require payment in dollars.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was excellent with a wide choice to eat. Other meals were also good - a large menu. Room very comfortable but the view was somewhat shrouded by trees. Staff were always very helpful Good air-conditioning Helpful use of a room for a team meeting
Nothing to say really
Reviewed: 19 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewClean and neat rooms, staff are very friendly and providing good service, I asked for kittle immediately they arranged for me.
Nil
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewIt felt like home
WiFi was a menace
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 7 March 2025 · Stayed in February 2025
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 February 2025 · Stayed in February 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 14 January 2025 · Stayed in January 2025
Verified reviewReviewed: 1 December 2024 · Stayed in November 2024
Verified reviewThe room was not clean. I found 3 hairs that weren’t mine on the sink upon check in and there were stains in the bed. Additionally most of the outlets didn’t work when trying to charge my electronics. The worker lied to me on WhatsApp about the accommodation saying that the WiFi worked well and he sent me fake speed test. Upon arrival it didn’t work at all. As a remote worker the staff did not even really try and help me even though I made it clear fast wifi was important. A good hotel would’ve told me before I booked that the wifi is slow. They claimed that it was a “network error” but I don’t believe this for a second. The staff was not very friendly and seemed very cold and unwelcoming. They did not try and help at all about the wifi issue. One staff member tried to give me a hot spot which was nice but the hot spot also didn’t work (I don’t think he knew how to set it up or something)
Reviewed: 28 November 2024 · Stayed in October 2024
Verified reviewNothing - very poor facility
everything
Reviewed: 16 November 2024 · Stayed in November 2024
Verified reviewVery clean
N/A
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewReviewed: 5 November 2024 · Stayed in November 2024
Verified reviewReviewed: 2 November 2024 · Stayed in November 2024
Verified reviewNone
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewFriendly staff. Good food
Water problem
Reviewed: 1 November 2024 · Stayed in November 2024
Verified reviewReviewed: 26 October 2024 · Stayed in September 2024
Verified reviewGood location, decent restaurant, big rooms
many mosquitos in the rooms due to the opening at the bottom of the balcony door.
Reviewed: 24 October 2024 · Stayed in October 2024
Verified review