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Reviews of Orient Express Guest House 1 stars

2 Balkan Str., 1303 Sofia, Bulgaria

#183 of 189 hotels in Sofia

Guests' Choice

Review score

Based on 20 hostel reviews

5.7

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.3

  • Location

    7.7

  • Facilities

    6.0

  • Staff

    7.1

  • Value for money

    6.5

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Showing 1 – 20

  • Reviewed: 13 November 2024

    5.0
    Perfect location
    • Leisure trip
    • Solo traveller
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    It was not so clean and if you are couple then it could be a bit problem of privacy.

    Location is perfect and the lady receptionist is very friendly.

    Stayed in November 2024

  • Reviewed: 7 November 2024

    5.0
    As posted on the door inside the room, it's a 1 star Hostel not hotel
    • Leisure trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    I was only there for the night but TV only displayed a screen, which probably stated there was no source found. I just used my laptop instead.

    Stayed in October 2024

  • Reviewed: 20 August 2025

    1.0
    Not good
    • Business trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 12 nights
    • Submitted via mobile

    One member of staff kept stealing my food and drinks from the fridge. Bugs in the room, spiders and others. No toiletpaper. I had to buy my own.

    N/A

    Stayed in August 2025

  • Reviewed: 27 March 2025

    10
    10
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Charming guesthouse right in the city centre.Very welcoming staff.Thanks for everything!

    Stayed in March 2025

  • Reviewed: 23 March 2025

    3.0
    1 star HOSTEL! Not a guest house.
    • Business trip
    • Solo traveller
    • Single Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Communication is quite tough as a lady with an authoritative tone will answer the phone explaining how you should know this and that about her "HOSTEL."" It is listed as a guesthouse, but it is not one. It is a 1star hostel but extremely dirty and smelly. Even though it's 1 star, as mentioned on the room door, it should be at least cleaned and warmed for being the month of March in Eastern Europe. I have not used the second night reservation as it was very cold,and the smell of cigarettes was off-putting.

    Well.....I am still looking for something to like

    Stayed in March 2025

  • Reviewed: 20 March 2025

    10
    Good view
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    We love the kitchen facility

    Stayed in March 2025

  • Reviewed: 7 March 2025

    1.0
    Dirty smokey rooms and very rude owner!
    • Leisure trip
    • Couple
    • Double or Twin Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    See my other review which is more detailed. 1. Owner (Rumiana) was rude, nasty and arrogant to us. Acknowledging that it is a 1 star hotel, it does not mean that the owner is allowed to be disrespectful and nasty to us. 2. Poor soundproofing of walls and we had terrible neighbours during our stay - apparently they are gypsies and usually make a hell lot of noise which we had to endure as the owner was least bothered to enforce house rules on them. 3. The smell of the house just reeked of sweat, decayed food and cigarette smoke.

    None except for one staff who was helpful.

    Stayed in March 2025

  • Reviewed: 7 March 2025

    1.0
    High risk stay - Obnoxious & rude owner to deal with, dirty and smelly rooms
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    1. 3. THE NASTY OWNER (RUMIANA) - Oh god, I’ve never come across such an obnoxious, rude and unhelpful hospitality staff and more shockingly, the owner herself. First, I told her that guests were smoking in the apartment and she said she couldn’t do anything because she’s not the police - not helpful at all. Second, she was very rude and nasty when I made a second booking at her hostel on booking.com as she wanted me to pay her directly to avoid paying commission. I stayed here for 3 nights and needed to extend for 3 more days as much as I hated this place - but I had no choice as my motorcycle was being serviced and my belongings were all here. I asked Rumi whether she could give me a better price than the online rate but she insisted multiple times that I pay her the same as what I paid on booking.com - absolutely no benefit to me. She just didn’t want to pay commission to booking.com. So I took the chance during the 3.3 Sale to book a private ensuite room in the the same hostel (I was in a twin room w shared bathroom at first) and got a good cashback from it. She was SO FURIOUS and RUDE that I booked on the website and confronted me. Given her poor attitude, I couldn’t be bothered to educate her about booking.com’s cashback policy and asked which room I should move to. Then she claimed that no rooms were available and I had to remain in my twin room w shared bathroom. This was a COMPLETE LIE as booking.com still listed at least two ensuite rooms available! I also knew for a fact that there were available rooms on another floor. I hope Rumi gets barred on booking.com for trying to evade paying commission. Finally, I want to highlight that there are MOSTLY poor reviews from international travellers on booking.com and Google - many of them relating to Rumi. You can also see on Google that Rumi herself replied to some reviews and appeared to be very rude.

    Nothing except for one senior male staff (Jordan) who was very helpful and understanding.

    Stayed in March 2025

  • Reviewed: 2 February 2025

    9.0
    Superb
    • Business trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The room which i got was perfect and clean but i would like to give one suggestion that you should use air freshner in the room otherwise it was excellent….

    Stayed in January 2025

  • Reviewed: 24 December 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Very nice location.

    Stayed in December 2024

  • Reviewed: 6 November 2024

    1.0
    Im soory, but I do not recommend to stay hear
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The gate, the house and the room had no keys so no sense of privacy or security. Wired smell, not clean and over all I decided to leave as soon as possible, and I have a lot of experience staying in hostels in different countries. But this place was just to much for me. I do not recommend

    Stayed in November 2024

  • Reviewed: 25 October 2024

    9.0
    Nice place to stay in Sofia
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Everything was good

    The accomodation had an early check-in (at 8h30), which was really good, because we arrived in the city at dawn. The reception lady was really kind and promptly gave us the instructions for the bedroom. Although her English was not perfect, we quickly understood everything. As the reservation says, the building is very old, but after we reached the appartment, the room was clean and cozy, with all the necessary ammenities. The guest also let us leave the heavy bags in the hostel after the check-out time so that we could better enjoy the city and then we returned to pick them up before leaving at the end of the day.

    Stayed in October 2024

  • Reviewed: 8 November 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2024

  • Reviewed: 23 August 2025

    3.0
    only if you are out of money
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: 22 March 2025

    9.0
    Perfekt location and easy check-in
    • Leisure trip
    • Group
    • Twin Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: 7 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: 20 February 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: 9 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: 16 June 2025

    10
    Great location and hosts, clean. Beautiful place. I recommend.
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in June 2025

Showing 1 – 20

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