Reviews of Hotel Le Cygne d'Argent 3 stars

Its ok. Still I’m not used to the prices of hotels.

Slightly complicated check-in. If you have Whatsapp do nit expect details in the app but check WhatsApp. They don’t answer the phone calls which is not nice when you sit on your luggage in the hotel’s doorway and don’t know what to do.

The location is perfect. This is a calm quarter, the beautiful park is nearby, the shopping area with restaurants and cafes is in 15 minutes walk distance. The staff is hidden. You write the time of arrival via WhatsApp and receive access codes. Pay attention to this. You should have WhatsApp and internet connection for checking in. There is a Nescafe machine in the room.

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good location

no staff, no reception. cold water and when asked it was apparently an on-going issue. the bathroom door handle was broken, the interior was weird and off-putting. The door to the lobby was locked 24/7 and it would've only opened with a code, that made me anxious bc i saw a couple who couldn't open the door even with a code. over all a disappointed experience and i wouldn't recommend to anyone.

The staff member who we saw on reception when we arrived was very friendly and helpful. Clean towels each day.

There was no hot water the first night. It’s not in a great location but walkable to the city centre. Strange you get a WhatsApp message with an entry code and told which room on the day. It’s quite run down and the restaurant is permanently closed. The first night we had no hot water and it wasn’t reliable for hot water the other days. Also no shower screen so water went everywhere. The bedding was clean, the room and bathroom were cleanish but it was run down and doesn’t look like the photos. There was a fan but it was old and made a racket wasn’t worth using. If you just want a bed and nothing else otherwise I wouldn’t recommend it was one of few places with rooms left during F1 weekend so was still quite pricey especially for what it is

Unfortunately this isn’t a three star hotel, it is 20 rooms. With no facilities, no restaurant and no bar. It’s a bit like student accommodation.

Complete lack of any restaurant or bar or staff on site. And we had to have a cold shower before we went to Formula 1 at Spa on the Saturday morning which was very poor. It’s misrepresentation to state this is a three star hotel.

It was the only place in town with a room when our other booking.com property turned out to be a fake. The property was very quick to respond with availability and checked to make sure we were happy with the type and number of beds we booked since what we booked was different than what we got.

No lift to take luggage up, no AC and no shower curtain made the room wet, it was very expensive for what it was but that’s because the F1 race in Spa was happening.

The shower was not working well and no warm water . I needed do shower cold 🥴

Room was large and clean. Nespresso coffee machine and water provided.

No staff at all. Everything done remotely. Bizarre key code door lock. Fittings in bathroom loose. Shower not working properly. Appears to be no maintenance taking place. The whole has the feeling of a pretty basic 3* hotel that has passed its best and now is being run without any staff presence on the basis of just turning rooms over.

Very clean and comfortable

No staff all done by what’s app check in check out and payment of tourist tax I had problems with check in and when I went to check out it led you to payment which had already paid so I didn’t officially check ouidea

When we came to the hotel we needed to pay extra for city taxes. The hallway was dirty the stairs weren’t clean. There was still hair on our bed. The bathroom was full of hair. The toilet was dirty Everything was dirty. Just pay more for a better hotel this one is not good

The location is pretty good, its relatively close to the city center and the train station. The bathroom is pretty big It was very clean and didn't smell

This "Hotel" is pretty rough. When I arrived there, noone was there and the door was locked. After waiting for 20 minutes and texting via WhatsApp with no response someone finally opened the door (There was a sign on the door with a number asking to text via WhatsApp...). Then the staff wasn't all to friendly he just gave me the key didn't even smile once. After arriving in the room I was severely disappointed as the room looked nothing like in the pictures. I checked in at about 15:30 and at 16:00 the staff was already gone so noone could answer any questions. I tried texting via WhatsApp but no response again. Also they requested me to give them my credit card details without really saying what they need it for which is very sketchy never had something like this before. At the end of the day the Hotel served its purpose but it wasn't great and not worth the price I paid at the time.

Friendly staff. Decent value for money

Location

It’s not a hotel it’s literally a room only set up

This is a comfortable cozy hotel at about 10 minute nice walk from the main station, and there are frequent buses and trams nearby. The room was nicely and newly furnished, with a comfortable bed, kettle, very good bathroom. Staff are kind and helpful. Wifi was good. There is a nearby public park / monument area, and the main/older part of town is adjacent. Also 24 hour shops, and other shops/restaurants, botanical garden. Overall good value for money.

Stairs a little bit on the narrower side going up, but one gets used to it. SMS with PIN code wasn't there prior to arrival, so an SMS query was necessary, requiring a working phone. Maybe this was because of earlier requests to provide credit card details for city taxes due, but not everyone is prepared to send such details by email.

Early check-in possible, thanks. Room was good size, bed comfy, tv, coffee machine all you can expect from 3*

Found little piece of glass on flor, fortunately wearing socks at this time.

Comfortable room, very quiet and facing backwards as requested. Location ok, halfway railway station and city center. Friendly staff

They used a code for the front door and the room door. Very convenient

The location is not very good.