6.5

Reviews of Hotel Phenix 3 stars

Chaussée de Ninove 685, Anderlecht, 1070 Brussels, Belgium

  • Taqee

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    I’ve booked 2 rooms for my family. Rooms we booked that was different and got small size rooms the most dirty place we have ever seen I stayed there for 1 hour and start itching I was with kids I decided to leave that place it was the horrible place to live

    Everything in that hotel was dirty and unclean

  • Blaise

    Reviewed: 18 August 2025 · Stayed in July 2025

    Verified review

    Location, staff, accueil

    Small, no AC, night price

    Property response:

    Thank you for your kind words about our location and staff. We appreciate your feedback on the room and air conditioning, and will use it to improve our guests’ comfort. We hope to welcome you again.

    Hotel Phenix
    19 August 2025
  • Charlotte

    Reviewed: 5 August 2025 · Stayed in July 2025

    Verified review

    We could park on the street for free. Breakfast was ok.

    The receptionist wasn’t very welcoming. The room was tiny and should never have been made for more than one person. It was in a noisy location and there was also noise from slamming doors in the hotel. When in the bathroom we couldn’t reach the toilet paper.

    Property response:

    Thank you for sharing your feedback. We’re glad you appreciated the free street parking and the breakfast. However, we’re truly sorry to hear about your experience with the room size, noise levels, and the reception service. Your comments have been noted and shared with the relevant teams to make improvements, especially regarding the bathroom layout and the door noise. We hope to have the opportunity to offer you a better experience in the future. Best regards,

    Thank you for sharing your feedback. We’re glad you appreciated the free street parking and the breakfast. However, we’re truly sorry to hear about your experience with the room size, noise levels, and the reception service. Your comments … Show more

    Hotel Phenix
    6 August 2025
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  • Michael

    Reviewed: 28 July 2025 · Stayed in July 2025

    Verified review
  • Anonymous

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review
  • 3.0 Poor
    Abdoussamad

    Reviewed: 23 June 2025 · Stayed in April 2025

    Verified review
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  • 7.0 Good
    Marcela

    Reviewed: 17 June 2025 · Stayed in June 2025

    Verified review

    Didn't have air-conditioning and was very hot.

    Property response:

    Thank you for your feedback. We’re truly sorry for the discomfort caused by the lack of air conditioning during the hot weather. Please know that your comment has been noted, and we’re working on improving this for future stays. We hope to have the opportunity to welcome you again under better conditions. Best regards,

    Thank you for your feedback. We’re truly sorry for the discomfort caused by the lack of air conditioning during the hot weather. Please know that your comment has been noted, and we’re working on improving this for future stays. We hope t… Show more

    Hotel Phenix
    23 June 2025
  • Marthe

    Reviewed: 12 June 2025 · Stayed in May 2025

    Verified review
  • Somayeh

    Reviewed: 7 June 2025 · Stayed in May 2025

    Verified review
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  • Anonymous

    Reviewed: 5 June 2025 · Stayed in June 2025

    Verified review

    everything was great.

    everything completely ok. The location is also nice.

    Property response:

    Thank you so much for your wonderful feedback! We’re delighted to hear that everything went perfectly during your stay and that you enjoyed our location as well. Your satisfaction truly means a lot to us. We look forward to welcoming you back again soon! Warm regards,

    Thank you so much for your wonderful feedback! We’re delighted to hear that everything went perfectly during your stay and that you enjoyed our location as well. Your satisfaction truly means a lot to us. We look forward to welcoming you … Show more

    Hotel Phenix
    6 June 2025
  • Ines

    Reviewed: 13 May 2025 · Stayed in April 2025

    Verified review

    How comfortable the bed was!

    The walls are a bit too thin, I could hear people talking in the rooms and hallway until late.

    Property response:

    Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the comfort of the bed. However, we’re truly sorry to learn that noise from neighboring rooms and the hallway disturbed your stay. We completely understand how important a quiet environment is for a restful night. Please rest assured that we are actively looking into ways to improve soundproofing to enhance our guests' overall comfort. We hope to have the opportunity to welcome you back and provide you with a more peaceful and enjoyable experience. Warm regards,

    Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the comfort of the bed. However, we’re truly sorry to learn that noise from neighboring rooms and the hallway disturbed your stay. We completely unde… Show more

    Hotel Phenix
    14 May 2025
  • 7.0 Good
    Nilam

    Reviewed: 8 May 2025 · Stayed in May 2025

    Verified review

    nothing

    all, extra charge for parking, bathroom

    Property response:

    Thank you for your feedback. We're glad you enjoyed the location. We’re sorry to hear about the shower hygiene and have addressed it with our team to ensure improvements. We hope to welcome you again soon, The Hotel Team

    Hotel Phenix
    11 May 2025
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  • Cas

    Reviewed: 4 May 2025 · Stayed in May 2025

    Verified review

    Clean rooms. Just a simple but good hotel for an affordable price.

    Property response:

    Thank you very much for your kind review. We’re happy to hear that you appreciated the cleanliness of the rooms and found our hotel to be simple yet of good quality and reasonably priced. Providing comfort and value to our guests is one of our top priorities, and it’s rewarding to know we met your expectations. We hope to welcome you again on a future visit!

    Thank you very much for your kind review. We’re happy to hear that you appreciated the cleanliness of the rooms and found our hotel to be simple yet of good quality and reasonably priced. Providing comfort and value to our guests is one of… Show more

    Hotel Phenix
    6 May 2025
  • Irfan

    Reviewed: 27 April 2025 · Stayed in April 2025

    Verified review
  • Raphael

    Reviewed: 24 March 2025 · Stayed in March 2025

    Verified review

    It is close to the center and has several bus stops within a few minutes walking distance. There is multiple nearby supermarkets as well. The breakfast is good

    It was not a problem in my case but my room didn't have AC. Maybe during the summer or hot days can be problematic

    Property response:

    Thank you for your feedback. We are delighted that the hotel's location and breakfast met your expectations. We noted the lack of air conditioning in your room. While this was not a problem for you, we understand that it can be a problem on hot days and will address this in the future. We look forward to welcoming you back.

    Thank you for your feedback. We are delighted that the hotel's location and breakfast met your expectations. We noted the lack of air conditioning in your room. While this was not a problem for you, we understand that it can be a probl… Show more

    Hotel Phenix
    25 March 2025
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  • 7.0 Good
    Sunil

    Reviewed: 21 March 2025 · Stayed in March 2025

    Verified review
  • Nayeli

    Reviewed: 20 March 2025 · Stayed in March 2025

    Verified review
  • Richard

    Reviewed: 20 March 2025 · Stayed in March 2025

    Verified review

    Not an awful lot to like about it but staff ok and was clean.

    The shower a joke just a spray hose you couldn't swing a cat in it.

    Property response:

    Thank you for sharing your feedback. We’re glad to hear you appreciated the cleanliness and our staff’s attitude. We apologize that the shower didn’t meet your expectations and will take your comments into consideration for future improvements. We hope to welcome you again under better conditions. Best regards,

    Thank you for sharing your feedback. We’re glad to hear you appreciated the cleanliness and our staff’s attitude. We apologize that the shower didn’t meet your expectations and will take your comments into consideration for future improveme… Show more

    Hotel Phenix
    6 April 2025
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  • De

    Reviewed: 7 March 2025 · Stayed in March 2025

    Verified review
  • Guy

    Reviewed: 3 March 2025 · Stayed in March 2025

    Verified review

    Nice and clean

    Nothing

    Property response:

    Thank you for your kind comment! We are happy to hear that you found our hotel nice and clean. We hope to welcome you again soon Best regards,

    Hotel Phenix
    4 March 2025
  • 3.0 Poor
    Abdullah

    Reviewed: 28 February 2025 · Stayed in February 2025

    Verified review
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  • 7.0 Good
    Markus

    Reviewed: 27 February 2025 · Stayed in January 2025

    Verified review

    Deliveres what the price promises

    Loud AC in Bath. Noise insulation from planes not verry good. Room smells of chemicals.

    Property response:

    Hello, Thank you for your feedback. We're glad the price met your expectations. We apologize for the issues you encountered with the air conditioning, sound insulation, and the chemical smell in the room. We'll look into these matters to ensure a better experience for future guests. We hope to welcome you again soon. Best regards,

    Hello, Thank you for your feedback. We're glad the price met your expectations. We apologize for the issues you encountered with the air conditioning, sound insulation, and the chemical smell in the room. We'll look into these matt… Show more

    Hotel Phenix
    2 March 2025
  • Roman

    Reviewed: 24 February 2025 · Stayed in February 2025

    Verified review

    The room was really warm!! The bed was comfortable and everything was very good and clean, The hotel is close to some bus lines and connections to the center

    Too noisy from other rooms, the shower pipe was licking

    Property response:

    Thank you for your feedback. We’re glad to hear that you found the bed comfortable, enjoyed the cleanliness of the hotel, and appreciated its proximity to public transport. We apologize for the noise from other rooms and the issue with the shower hose. Rest assured, we will take the necessary steps to address these concerns and improve the comfort of our future guests. We hope to welcome you again soon. Best regards,

    Thank you for your feedback. We’re glad to hear that you found the bed comfortable, enjoyed the cleanliness of the hotel, and appreciated its proximity to public transport. We apologize for the noise from other rooms and the issue with the… Show more

    Hotel Phenix
    25 February 2025
  • Dani

    Reviewed: 28 January 2025 · Stayed in January 2025

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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