Reviews of Hotel d'Alcantara 3 stars
2, Rue des Bouchers St. Jacques, 7500 Tournai, Belgium
Loading
Guests also reviewed these properties:
Milan, Italy
Klosters, Switzerland
Dallas, United States
Saint-Paul-le-Jeune, France
Lourdes, France
Williamsburg, United States
Košice, Slovakia
Barham, Australia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewHello, Thank you for your rating and comment. We are delighted that you enjoyed your stay with us. We hope to see you again soon. Best regards, Ambre
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewExcellent breakfast, so many options to choose from. Loved the matress too.
Hello, Thank you for your excellent rating and comment. We are delighted that you enjoyed your stay and that you appreciated the breakfast and the bedding. We hope to see you again soon. Kind regards, The reception team
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewCentral location, with stunning view of bell tower and pretty courtyard from our room ('Monet'), into which we were kindly allowed to check in an hour early due to rain. Complimentary teas and coffee, plus croissants and biscuits (left over from breakfast) rather than hospitality trays on our room - the hotel has great eco-credentials. Unusual retro style (brown 1950s/60's wood) with black and white film stills on the walls. Good breakfast included in room rate - fresh orange juice and homemade tray bakes stood out. Large fluffy towels.
Lots of eateries close on Tuesdays, but that's nothing to do with the hotel!
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe room is big and the hotel is very well located.
The room was not clean, the TV did not work and the dishwasher was so dirty that it smelled horribly. We told the staff about it and they just said "sorry".
Dear guest, Thank u for the feedback. We are sorry to read your comment. Our staff has indeed apologized regarding the situation and addressed the issues u raised during your stay. Regarding the television's operation, u yourself refused to let us resolve the problem. I am therefore surprised to read that u consider this situation negative when u refuse our assistance. The operation of computer and electronic equipment is not infallible. However, we are able to intervene if u request it. The lack of dishwasher maintenance was our mistake, which was reported to the housekeeping staff. We sincerely apologize. A room change was available but u wanted to stay in the one that didn't satisfy u. Regards, Sarah
Dear guest, Thank u for the feedback. We are sorry to read your comment. Our staff has indeed apologized regarding the situation and addressed the issues u raised during your stay. Regarding the television's operation, u yourself refu… Show more
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe staff were really friendly and helpful ,gave us a guided tour ,of the hotel ,we were on the ground floor in a room called tango ,a lot of the rooms were called after dances the room was huge and had a sofa and a desk etc .You could help yourself to free tea and coffee .It was near the old city town centre .Breakfast was lovely lots of variety and choice ,nice court yard to sit in outside
We had booked the hotel because we wanted Twin beds ,they had put 2 singles together to make a double bed which was made up as a double bed with not a very big duvet ,so neither person had enough duvet to cover them .The toilet was in a separate room within the bedroom and the shower and the basin was in another separate room within the bedroom this isn't hygienic it would have been ok if there had been a wash basin in the room with the toilet .The room didn't have a fan or air con and no double glazing ,the bedroom windows look out onto a street ,which is used as a cut through to the main street ,the traffic didn't stop all night ,and unfortunately I didn't have ear plugs
Dear Guest, Thank u for the positive feedback about the staff. Regarding your room, U should have ask the reception about the twin bed, this room is equiped with a convertible sofa our staff could have open if u made the request during your stay. The toilet is separated form the bathroom. This arrangement has never inconvenienced our customers. We are sorry to read that the separation of the washbasin and the toilet has inconvenienced your stay. The noise from the street adjacent to the room is minimal at night and when the windows are closed, the noise is still resonable for a city centre. The room is not air-conditioned as it faces north and is therefore naturally cooler. Regards, Sarah
Dear Guest, Thank u for the positive feedback about the staff. Regarding your room, U should have ask the reception about the twin bed, this room is equiped with a convertible sofa our staff could have open if u made the request during yo… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewModern facilities in an older facade. Lovely terrace. Good location. Great staff, really friendly and helpful
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewGreat hotel with really warm and friendly staff. However, I’m not quite sure how I ended up in the 'apartment' after booking (and paying for) a deluxe double!
I paid for a deluxe double but ended up in the 'apartment room,' which felt a bit tired and underwhelming. It didn’t match the standard I was expecting, especially in terms of finish (no shower curtain, a kitchen that has an empty hole for built in cooker), but it was very spacious for one person."
Hello, Thank you for your comment and your note. In fact, your booking was upgraded to an apartment-hotel. You therefore had a kitchenette and a very spacious room, so this was a plus in your booking even if you had not suggested it and I understand. We will be careful next time not to give you a room other than the one you initially requested. I am sorry to read that you did not like the decoration and layout of the room. We hope to see you again soon. Sincerely, Ambre
Hello, Thank you for your comment and your note. In fact, your booking was upgraded to an apartment-hotel. You therefore had a kitchenette and a very spacious room, so this was a plus in your booking even if you had not suggested it and … Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewGreat hotel . Super location !
Nothing
Hello, Thank you for your note and your comment. We're delighted you enjoyed your stay with us. We hope to see you soon! Ambre
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewperfect location in central area, 5 mins from main market square. hotel was comfortable and supportive of cycle tourist / bike tourist, with secure bike storage area
nothing
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewCheap, nice view from the top floor.
Very basic room overall- it's cheap so you get what you pay for. Bed was comfy.
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewModern take on traditional themes like movies
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewLocation and service.
Everything was fine.
Reviewed: 2 June 2025 · Stayed in May 2025
Verified review