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Reviews of Hotel d'Alcantara 3 stars

2, Rue des Bouchers St. Jacques, 7500 Tournai, Belgium

#4 of 6 hotels in Tournai

Guests' Choice

Review score

Based on 173 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    9.2

  • Facilities

    8.2

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 21 August 2025

    9.0
    luxurious stay in the centre of Tournai
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 2 nights

    Excellent breakfast, so many options to choose from. Loved the matress too.

    Stayed in August 2025

  • Reviewed: 1 August 2025

    9.0
    Funky, comfortable hotel in great location
    • Leisure trip
    • Couple
    • Superior Double
    • Stayed 1 night

    Lots of eateries close on Tuesdays, but that's nothing to do with the hotel!

    Central location, with stunning view of bell tower and pretty courtyard from our room ('Monet'), into which we were kindly allowed to check in an hour early due to rain. Complimentary teas and coffee, plus croissants and biscuits (left over from breakfast) rather than hospitality trays on our room - the hotel has great eco-credentials. Unusual retro style (brown 1950s/60's wood) with black and white film stills on the walls. Good breakfast included in room rate - fresh orange juice and homemade tray bakes stood out. Large fluffy towels.

    Stayed in July 2025

  • Reviewed: 12 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night

    We had booked the hotel because we wanted Twin beds ,they had put 2 singles together to make a double bed which was made up as a double bed with not a very big duvet ,so neither person had enough duvet to cover them .The toilet was in a separate room within the bedroom and the shower and the basin was in another separate room within the bedroom this isn't hygienic it would have been ok if there had been a wash basin in the room with the toilet .The room didn't have a fan or air con and no double glazing ,the bedroom windows look out onto a street ,which is used as a cut through to the main street ,the traffic didn't stop all night ,and unfortunately I didn't have ear plugs

    The staff were really friendly and helpful ,gave us a guided tour ,of the hotel ,we were on the ground floor in a room called tango ,a lot of the rooms were called after dances the room was huge and had a sofa and a desk etc .You could help yourself to free tea and coffee .It was near the old city town centre .Breakfast was lovely lots of variety and choice ,nice court yard to sit in outside

    Stayed in July 2025

  • Reviewed: 10 July 2025

    9.0
    Traditional exterior, modern interior
    • Leisure trip
    • Family with young children
    • Superior Double
    • Stayed 2 nights
    • Submitted via mobile

    Modern facilities in an older facade. Lovely terrace. Good location. Great staff, really friendly and helpful

    Stayed in July 2025

  • Reviewed: 4 July 2025

    7.0
    Nice hotel in a nice town
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    I paid for a deluxe double but ended up in the 'apartment room,' which felt a bit tired and underwhelming. It didn’t match the standard I was expecting, especially in terms of finish (no shower curtain, a kitchen that has an empty hole for built in cooker), but it was very spacious for one person."

    Great hotel with really warm and friendly staff. However, I’m not quite sure how I ended up in the 'apartment' after booking (and paying for) a deluxe double!

    Stayed in July 2025

  • Reviewed: 30 June 2025

    9.0
    Perfect!
    • Business trip
    • Solo traveller
    • Superior Double
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great hotel . Super location !

    Stayed in June 2025

  • Reviewed: 22 June 2025

    9.0
    comfortable hotel ideal for couple of nights in Tournai
    • Leisure trip
    • Solo traveller
    • Superior Double
    • Stayed 1 night

    nothing

    perfect location in central area, 5 mins from main market square. hotel was comfortable and supportive of cycle tourist / bike tourist, with secure bike storage area

    Stayed in May 2025

  • Reviewed: 15 June 2025

    9.0
    Welcoming, contempary and clean
    • Leisure trip
    • People with friends
    • Superior Double
    • Stayed 1 night
    • Submitted via mobile

    Modern take on traditional themes like movies

    Stayed in June 2025

  • Reviewed: 25 May 2025

    9.0
    Great staff and location
    • Leisure trip
    • Couple
    • Deluxe Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was on the Main Street and the noise was very loud from the cars driving on the cobblestone. I would suggest to ask for a room not on the street.

    They were kind enough to let us check in earlier. And Olivier at the front desk and breakfast was amazing. We felt safe and we were really close to everything.

    Stayed in May 2025

  • Reviewed: 24 March 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was spacious. Comfortable beds. It was quiet. Delicious breakfast. Friendly staff. We really enjoyed our stay.

    Stayed in March 2025

  • Reviewed: 20 March 2025

    7.0
    need to change 3 key things - otherwise fine
    • Business trip
    • Group
    • Superior Double
    • Stayed 1 night

    needs at least a bottle of water in the room, very hard pillows made it very hard to sleep. Similarly there was a smell of smoke coming from the toilet in the room. otherwise a good hotel but ask to change pillow and buy water before bed, for the cost of the room water should have been included

    breakfast was good, the location of the hotel is excellent and the building itself. the staff were great too.

    Stayed in March 2025

  • Reviewed: 20 February 2025

    8.0
    A surprising find where we spent a comfortable and peaceful nights stay.
    • Leisure trip
    • Couple
    • Superior Double
    • Stayed 1 night

    The room we were in was lovely, one thing that could improve it though would be to add a screen, or separate cubicle, so you can use the shower properly. The floor gets wet when you wash your hair. Breakfast was a little disappointing. Most of the hot food had run out by the time we arrived and the choice of cereals was limited.

    Unfortunately on check in we found our room smelled strongly of cigarettes (107). I reported this to reception and Arthur was quick to help, finding us another room. He actually upgraded us to a very nice room (Opera on the top floor) for which we were very grateful The parking facilities were very handy and so close - we luckily got the last space! The approach to the hotel gives an exclusive feel, the outdoor courtyard would be a nice spot to sit in warmer months before with a cocktail! I liked the decor of the hotel. The movie theme was done well, sometimes it can be a little cheesy, but not here. It was fresh and along with the nice furnishings made for a really relaxing atmosphere.

    Stayed in February 2025

  • Reviewed: 13 February 2025

    7.0
    Good
    • With a pet
    • Leisure trip
    • Couple
    • Superior Double
    • Stayed 1 night

    Room with no openable windows, odd arrangement of closet toilet in separate room from sink and shower. Relatively expensive when parking & dog included.

    comfortable bed, easy access on ground floor, excellent location in historic city, secure underground parking very close, helpful and welcoming staff

    Stayed in February 2025

  • Reviewed: 6 February 2025

    8.0
    Great hotel well located and comfortable
    • Leisure trip
    • Couple
    • Superior Double
    • Stayed 1 night

    The lift!

    Nice hotel, well located and comfortable. very good breakfast.

    Stayed in January 2025

  • Reviewed: 12 November 2024

    8.0
    Good location and friendly staff
    • Leisure trip
    • Couple
    • Superior Double
    • Stayed 1 night
    • Submitted via mobile

    Traffic noise

    Good range of food and drinks

    Stayed in November 2024

  • Reviewed: 21 October 2024

    9.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Double
    • Stayed 2 nights
    • Submitted via mobile

    Safety

    Stayed in October 2024

  • Reviewed: 15 October 2024

    7.0
    It was good
    • Leisure trip
    • Couple
    • Superior Double
    • Stayed 2 nights

    There was not enough variety in the breakfast.

    Upon arrival the reception was prepared to accomodate our individual needs.

    Stayed in October 2024

  • Reviewed: 23 September 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 3 nights

    Average good hotel breakfast. Standard room. Everything OK.

    Stayed in September 2024

  • Reviewed: 2 September 2024

    8.0
    Lovely hotel
    • Business trip
    • Group
    • Superior Double
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great hotel with friendly staff.

    Stayed in September 2024

  • Reviewed: 7 August 2024

    9.0
    Excellent value for money.
    • Leisure trip
    • Family with young children
    • Deluxe Family Room
    • Stayed 1 night

    It was difficult to find the entrance of the hotel, the TV did not work.

    Great location and excellent breakfast with freshly squeezed orange juice, coffee and croissants available throughout the day.

    Stayed in July 2024

  • Reviewed: 1 August 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 1 night

    Alles was prima in orde.

    Stayed in July 2024

  • Reviewed: 14 July 2024

    8.0
    Hip holiday haven
    • Leisure trip
    • Couple
    • Superior Double
    • Stayed 1 night

    Nothing really, just slightly noisy in the late evening, but would expect some noise in a town centre location like this.

    The hotel has a hip and trendy feel and is just a short distance from the main square in Tournai, with its bell tower and many bars and restaurants. We received a warm welcome here. Our ground floor room ('Disco' - complete with disco balls!) was compact, clean and well equipped. Sleep quality wise, we did get a bit of street noise late in the evening, though not enough to significantly disturb us. Breakfast was very good, with excellent pastries. A big plus for us was being able to park our motorbike in the hotel's courtyard, which was secured overnight, by arrangement.

    Stayed in June 2024

  • Reviewed: 3 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly and helpful staff. Good location and room size

    Stayed in July 2024

  • Reviewed: 16 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double
    • Stayed 1 night
    • Submitted via mobile

    Staff very efficient and helpful. Bedroom quiet but a bit gloomy. Breakfast good

    Stayed in June 2024

Showing 1 – 25

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