Reviews of Crystal Cove, Barbados, A Tribute Portfolio All-Inclusive Resort 4 stars
St James, BB24007 Saint James, Barbados
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Reviewed: 25 April 2025 · Stayed in January 2025
Verified reviewIt had everything you needed at the right level of quality- plus there is a free boat transferring you to the sister hotels which meant more options for dinning. Staff super helpful and accommodating.
The noisy birds early in the morning were a bit annoying
Dear Anneka, Thank you for your positive review on your stay with us. Your warm comments will be shared with the team. We hope to welcome you back to Crystal Cove after hotel renovations have been completed. Warmest Regards,
Reviewed: 22 February 2025 · Stayed in January 2025
Verified reviewReviewed: 17 February 2025 · Stayed in January 2025
Verified reviewLocation
Very rundown. We were not informed of the situation. It closed for refurbishment a few days after we left.
Dear richard, gb Thank you for taking the time to complete a review on your recent stay with us. Your holiday experience is very important to the team. It always saddens us when client's express dissatisfaction with any aspect of their stay. Please accept our sincere apology for any inconvenience caused. We look forward to welcoming you back after hotel renovations have been completed. Regards
Dear richard, gb Thank you for taking the time to complete a review on your recent stay with us. Your holiday experience is very important to the team. It always saddens us when client's express dissatisfaction with any aspect of th… Show more
Reviewed: 14 February 2025 · Stayed in January 2025
Verified reviewNothing. Old. Wrong rating
Dear James, us, We were truly sorry to learn that we feel short of meeting your expectations, on your recent stay with us. Please accept our apology for any inconvenience caused, as we continually strive to improve our product and services to our valued customers. Your review will be shared with the team, as we care deeply about our customers holiday experience. Thank you again for your review. Regards
Dear James, us, We were truly sorry to learn that we feel short of meeting your expectations, on your recent stay with us. Please accept our apology for any inconvenience caused, as we continually strive to improve our product and service… Show more
Reviewed: 5 February 2025 · Stayed in January 2025
Verified reviewThe staff were friendly
Nothing to do with very little facilities and limited entertainment. We had a suite (really expensive) but it was old and tired and not well maintained. Food was basic and main restaurant is open with no air conditioning and buffet style every night so it is uncomfortable in hot weather.
Dear Joseph, gb Thank you for completing a review on your recent stay with us, your holiday experience is very important to the team. Please accept our sincere apology for falling short of meeting your expectations. Your concerns raised will be shared with the team, as we continually strive to improve our product and services to our valued customers. Thank you again for your review. Sincerely
Dear Joseph, gb Thank you for completing a review on your recent stay with us, your holiday experience is very important to the team. Please accept our sincere apology for falling short of meeting your expectations. Your concerns raised … Show more
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewLocation was excellent, food was OK (taste not presentation)
No value for money, the property was dated, everything was old and broken, 80% of the staff has no clue about the service industry and was often rude.
Dear Tom, gb, Thank you for your review, your holiday experience is very important to the team. We were sorry to learn that we fell short of meeting your expectations on your recent stay with us. Please accept our apology for any inconvenience caused. Regards
Dear Tom, gb, Thank you for your review, your holiday experience is very important to the team. We were sorry to learn that we fell short of meeting your expectations on your recent stay with us. Please accept our apology for any inconve… Show more
Reviewed: 19 January 2025 · Stayed in December 2024
Verified reviewDidn’t stay for breakfast. We left way too early for that.
The room was bla. There wasn’t any shower gel,in the shower gel bottle, the towel bar fell off the wall, the dust ruffle on the bed was falling off the bed. Overall it was wayyyyy too expensive for what we got.
Dear Paulette, Thank you for your review. We are always saddened when clients leave disappointed with any aspect of their stay. We would have loved to be given the opportunity to speak with you prior to departure, as it relates to your mentioned concerns. We love to make enjoyable memories with all of our guests. Please accept our apology for falling short of meeting your expectations on your recent stay with us. Every guest experience is very important to the team. We hope to be given the opportunity to host you again after hotel renovations have been completed. Regards
Dear Paulette, Thank you for your review. We are always saddened when clients leave disappointed with any aspect of their stay. We would have loved to be given the opportunity to speak with you prior to departure, as it relates to your m… Show more
Reviewed: 12 January 2025 · Stayed in December 2024
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewLocation on the beach fabulous Rum punch Position of our suite right over the beach which was lovely Dolorais was such a lovely lady Sun beds plentiful and very comfortable
Mixture of staff, some were lovely but most kind of not interested especially restaurant side The room was so so tired, water coming in the doors and ceiling which made it deadly slippy, water pressure, for the shower it was dreadful and my husband could not stand straight under the shower as it was so low he’s 6ft Food was at best average The wine available was dire practically un drinkable not difficult to just have a nice wine not expensive No entertainment as such supposed to have steel band didn’t see them the DJ choice of music was so bad did he not see the average person staying would not like the stuff he was playing First person to service our room in and out drinks not replenished in the fridge second person did a great job and cleaned the balcony which was very messy even on our arrival The Tv in the bedroom the wiring all hanging of a extension plug very dangerous sticking out it was huge and so unnecessary bigger than the one in the lounge area No curtains upstairs open plan so sunlight streaming in at 5.30 ish Paint from damp peeling of the walls
Dear Angela, gb, Thank you for taking the time to complete a review on your recent stay with us. Your holiday experience is very important to the team. We were sorry to learn that we did not meet your expectations in some areas of your holiday. Your detailed feedback has been very helpful, as we shall endeavor to review and amend as needed, as we continually strive to improve our product and services. Please accept our apology for any inconvenience caused. We look forward to welcoming you back after renovations have been completed. Regards
Dear Angela, gb, Thank you for taking the time to complete a review on your recent stay with us. Your holiday experience is very important to the team. We were sorry to learn that we did not meet your expectations in some areas of your h… Show more
Reviewed: 8 January 2025 · Stayed in November 2024
Verified reviewReviewed: 15 December 2024 · Stayed in December 2024
Verified reviewReviewed: 8 December 2024 · Stayed in December 2024
Verified reviewThe location is perfect
The cleanliness in general was shocking. Reception had tissues on the floor, litter was not picked up around the site, a towel was left on a chair in the lounge area for a couple of hours with numerous staff walking past. The bars ran out of glasses constantly and the ones they did have were dirty, banks beer had to be drunk out of a can. Restaurant was filthy with rubbish on the floor and the quality of food was well below 2 star. All we ate whilst there was cheese and biscuits on the date of arrival, we then had to pay at restaurants outside of the hotel.
Dear Rachel, gb, Thank you for taking the time to complete a review on your recent stay with us. Your holiday experience is very important to the team. Please accept our apology for not meeting your expectations whilst staying with us. Your detailed review will be shared with the leadership team, as we continually strive to improve our product and services to our valued customers. Please accept our apology for any inconvenience caused. Regards
Dear Rachel, gb, Thank you for taking the time to complete a review on your recent stay with us. Your holiday experience is very important to the team. Please accept our apology for not meeting your expectations whilst staying with us. … Show more
Reviewed: 8 December 2024 · Stayed in November 2024
Verified reviewThe location was good and rooms were clean.
Very old and outdated, and was quite small. Only one of the 2 restaurants was open. No air conditioning or refrigeration for food. Decoration was old fashioned, ceilings were peeling. The staff were not bothered and very into themselves and laughing and joking. No guide was given about the hotel facilities, or recommendations on tours or what to do in the area. No leaflets or maps available. There were limited sun-beds available which were taken up by the early risers, and when you did find a free spot the waiters did not come over even once and asked if we wanted a drink at anytime. No service or assistance to buy medicine for insect bites or even help from the concierge.
Good afternoon, We were truly sorry to learn that we did not meet your expectations on your recent visit with us. Your holiday experience is very important. Your review will be shared with the leadership team, as we strive to improve the areas mentioned that were of concern. We would have loved for the opportunity to meet with you whilst at the property to resolve the concerns raised. Please accept our sincere apologies for any inconvenience. Thank you for your detailed feedback. Regards
Good afternoon, We were truly sorry to learn that we did not meet your expectations on your recent visit with us. Your holiday experience is very important. Your review will be shared with the leadership team, as we strive to improve the… Show more
Reviewed: 5 December 2024 · Stayed in November 2024
Verified reviewThe Hotel was looking a bit tired and run down but the staff were fantastic.
Needs refurbishment
Dear Paul, gb, It was a pleasure to have you stay with us on your recent visit to the island. Thank you for your review. The hotel does have scheduled renovations starting February 1st, 2025. We hope to welcome you back after completion of the renovations. Regards
Dear Paul, gb, It was a pleasure to have you stay with us on your recent visit to the island. Thank you for your review. The hotel does have scheduled renovations starting February 1st, 2025. We hope to welcome you back after completion… Show more
Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewBreakfasts were good
No activities and very bad with info.
Dear buckley, gb, Thank you for the review on your recent stay with us. We were sorry to learn that that you encountered a challenge during your stay, as it relates to the activities offered and available information. This area of concern mentioned will be reviewed with the team, as we continually strive to improve our product and services to our valued clients. Sorry for any inconvenience caused. Regards
Dear buckley, gb, Thank you for the review on your recent stay with us. We were sorry to learn that that you encountered a challenge during your stay, as it relates to the activities offered and available information. This area of concer… Show more
Reviewed: 6 November 2024 · Stayed in November 2024
Verified reviewThe location was great - we booked 3 rooms which were all in the same location. The hotel is nicely located and easy to get around the island and being all -inclusive was great. The Cove Bar was very cool- Nice setting next to in in the swimming pool. Quite a lot of the watersport was freely available - although occasionally the sea was too rough and we couldn't use boat activities.
Unfortunately quite abit. Although we arrived early, we weren't showed any of the property and what we could and couldn't do, what was included and on offer and what not. We waited well past our check in time to get our rooms. The beds were nice, however the pillows were very thick and difficult to sleep on. The duvet covers/inners were lumpy as if washed and dried in lumps. There were no ipod docks/USB in the rooms, and none of our international plugs worked in the rooms, so we had a struggle to charge all our phones between the 3 rooms. Alot of the staff weren't as friendly and helpful and just did what was asked for but didnt go above and beyond to help eg beach towels run out on 2 occasions or find alternatives if something were not available. The food was average and was typical hotel buffet food.- more choice and better quality will be amazing The 'bird' netting around the restaurant was off putting which could be such a lovely setting. We booked a massage and had to ask several times where to go to? Finally we asked for a late checkout or courtesy room, which we booked in for, and on checkout time, we were told it wasn't available and was't offer any alternatives- so we had to use the beach shower/towels (which we manage to find after being told - sorry we run out) and public toilets to change into our travelling clothes. We appreciate it is a busy hotel, but the customer care can be improved on. Overall our hotel stay was a disappointment as a 4 star and on the trip advisors list for hotels to stay in Barbados yet there are alot of areas it can improve.
Dear Marlise gb, Thank you so much for choosing to stay with us on your last visit to the island. We will certainly share your review with the team, especially the departments mentioned that need immediate attention to detail. As a team, we will strive to improve the areas of concern mentioned in your review. Thank you for your recommendations and please accept our apology for not meeting your expectations. Regards
Dear Marlise gb, Thank you so much for choosing to stay with us on your last visit to the island. We will certainly share your review with the team, especially the departments mentioned that need immediate attention to detail. As a team,… Show more
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewGreat location, right on the beach. Wide range of water sports included in the price. Rooms clean and spacious. Most of the staff incredibly friendly and ready to help.
Two staff members could have taken the shine of our stay but they were far outweighed by the others
Dear Suzanne, no, Thank you so much for staying with us on your last visit to the island. Your review will be shared with the team on a holiday well spent. It was a pleasure having you stay with us, and we look forward to welcoming you back. Regards
Dear Suzanne, no, Thank you so much for staying with us on your last visit to the island. Your review will be shared with the team on a holiday well spent. It was a pleasure having you stay with us, and we look forward to welcoming you b… Show more
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewExcellent location of west coast perfect for sunsets. Great coffee bar open from 6am! Excellent air conditioning. Car park. Good wireless coverage and decent speed although failed a couple of days.
Hotel is closing for desperately needed refurbishment. Our room had a cracked bath that had been slap dash repaired with silicon. Bath edges slap dash amateur silicon job. The grouting was dirty and one basin didn't work. Staff attitude varied from lovely to surly. The lovely staff were tremendous. The rude staff were sullen and took the shine off things. In fairness many will be losing their jobs at the end of this year and really couldn't give a stuff. A shame as consistent and good service covers a multitude of sins. Music in common areas was horrific - Bon Jovi "It's My Life" over breakfast at 7am - so loud we couldn't hear one another. Or Christmas Albums in September next morning. The pools are small. Barbados is an expensive place. And while this is amongst the worst hotel I have stayed in you have to view it vs. the cost of other places and there were as I said above many positives. Food adequate with some bright spots. Likewise wine.
DearTim, gb, Thank you for completing a review on your recent stay with us. Your holiday experience is very important to the team. We were happy to learn of the areas and memorable experiences gained and shall endeavor to review the areas that need our immediate attention. Re-training will be carried out with the team, to improve the areas of concern mentioned in review. Please accept our apology for any inconvenience caused. We hope to welcome you back in the not-too-distant future. Regards
DearTim, gb, Thank you for completing a review on your recent stay with us. Your holiday experience is very important to the team. We were happy to learn of the areas and memorable experiences gained and shall endeavor to review the area… Show more
Reviewed: 17 September 2024 · Stayed in September 2024
Verified reviewReviewed: 2 September 2024 · Stayed in August 2024
Verified reviewReviewed: 27 August 2024 · Stayed in August 2024
Verified reviewThe staff! Welcoming, friendly, made me feel at home and went over and above my expectations!
The room I was in was spacious however the bathroom dated
Dear Ednah, Thank you so much for your positive score in your review, as it relates to your recent stay with us. We were truly happy to learn that you had a memorable holiday. Your comments will be shared with the team. The hotel is scheduled for refurbishment next year where all facilities will be upgraded. We hope to welcome you back after renovations. Regards. Celeste Belgrave Guest Activites Manager
Dear Ednah, Thank you so much for your positive score in your review, as it relates to your recent stay with us. We were truly happy to learn that you had a memorable holiday. Your comments will be shared with the team. The hotel is sc… Show more
Reviewed: 10 August 2024 · Stayed in July 2024
Verified reviewReviewed: 26 July 2024 · Stayed in July 2024
Verified reviewGreat breakfast lots of choice, lovely staff, great lunches & evening meals
the bathrooms need a refresh, the staff cleaned then well but the bath tubs look very old
Dear MAXINE, us Thank you for completing a review on your recent stay with us. We appreciate your score of 10 and will certainly share your review with the team. If your travels return you to the island, we hope to welcome you back. Sincerely Celeste Belgrave Guest Activities Manager
Dear MAXINE, us Thank you for completing a review on your recent stay with us. We appreciate your score of 10 and will certainly share your review with the team. If your travels return you to the island, we hope to welcome you back. Sin… Show more
Reviewed: 10 July 2024 · Stayed in June 2024
Verified reviewThe staff were very friendly and the beach was beautiful. The pools were a lot of fun.
There was only one restaurant open for each meal and mostly buffet. The quality of the food was so so.
Dear Kami, us, Thank you for your positive score on your recent stay with us, your holiday experience is very important. Your review will be shared with the team. If your travels return you to the island, we hope to welcome, you back. Regards
Dear Kami, us, Thank you for your positive score on your recent stay with us, your holiday experience is very important. Your review will be shared with the team. If your travels return you to the island, we hope to welcome, you back. R… Show more