Reviews of Residence Inn by Marriott Sarajevo 4 stars
Skenderija 43, 71000 Sarajevo, Bosnia and Herzegovina
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe hotel is very clean and elegant everything looks new and well maintained. The room was impressively spacious and comfortable, and the staff were very respectful and friendly. Location is also convenient and close to the city.
There was no sound insulation at all in my room, which was connected to the next one. I could clearly hear every conversation, laughter, and movement from the guests next door as if they were inside my room. This completely ruined my last night and left a very bad impression. Breakfast was also below average with a very limited selection, and I was surprised that a Marriott property did not offer basic services such as a bellboy to help with luggage. Parking was another inconvenience it required prior reservation, which was not clearly mentioned, and the nearby option only accepted local cash. I reported the noise issue through “ Contact property “ but never received a reply, and at checkout the reception did not ask about my stay.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLocation was great. Garage at the place is very important and it was good, though might be difficult for someone not used to car lift
Breakfast place was pretty much packed, especially with kids there, take time to wait. Maybe better to exchange the area.
Dear Aron, Thank you kindly for sharing your feedback with us. Your comments are truly valued, and they help us improve and better meet the expectations of our guests. We hope to have the pleasure of welcoming you again soon and making your next stay even more memorable. Kind regards Rijad Alibegic Front Desk Agent
Dear Aron, Thank you kindly for sharing your feedback with us. Your comments are truly valued, and they help us improve and better meet the expectations of our guests. We hope to have the pleasure of welcoming you again soon and making yo… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewExcessive fee for a pet for one night stay: 50€
Dear Tiziana, Thank you for taking the time to share your valuable feedback with us. We are sorry to hear that we did not fully met your expectations. and we truly appreciate your thoughts and are grateful for the chance to learn from your experience. We kindly remind you that all of our prices are clearly listed on every booking page. We look forward to welcoming you back soon and ensuring that your next visit is even better than the last! Best regards, Amina Djiro Front Desk Supervisor
Dear Tiziana, Thank you for taking the time to share your valuable feedback with us. We are sorry to hear that we did not fully met your expectations. and we truly appreciate your thoughts and are grateful for the chance to learn from yo… Show more
Reviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewIt is our third time to stay at the property. It has not aged, and the facilities are kept and renovated. We liked its location and despite the fact that we have a house in suburbs of Sarajevo, we choose to stay a couple of days in the city and Residence Inn is our first choice. The staff members are very friendly and provide excellent service. Its location is very good and you are only 5-10 minutes walk from main attractions.
The parking situation is a bit complicated and cost more than in the other hotels.
Dear Haris, Thank you for sharing your valuable feedback with us. We truly appreciate your time and insights. We look forward to the pleasure of welcoming you again soon! Amina Djiro Front Desk Supervisor
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewsize of the room and location
limited breakfast room
Dear Ioana, Thank you kindly for sharing your feedback with us. Your comments are truly valued, and they help us improve and better meet the expectations of our guests. We are sorry to hear that we did not met your expectations regarding breakfast area. We do hope to have the pleasure of welcoming you again soon and making your next stay even more memorable. Amina Djiro Front Desk Supervisor
Dear Ioana, Thank you kindly for sharing your feedback with us. Your comments are truly valued, and they help us improve and better meet the expectations of our guests. We are sorry to hear that we did not met your expectations regarding … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe room was spacious and very clean. The location was also great, just outside the hustle and bustle of the old town but not too far either.
Wifi could have been better.
Dear Nazla, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel team. We are really sorry if we did not met your expectations at some fields. We hope to welcome you again soon. Amina Djiro Front Desk Supervisor
Dear Nazla, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with hotel team. We are really sorry if we did not met your expectations at so… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe hotel has a nice location - took us about 10 minutes walking until the street market and restaurants. The apartment is good and clean.
The hotel charges an extra 50 euros for pets (and that fee is clear on Booking, but I definitely missed it), and in our case that only stayed there for 1 night, that was too much for what they offered in return. We couldn’t take our dog with us to the breakfast area even though the employer from the reception at check in told us that we could. They moved us to another space (a living room) and we were able to eat there with our dog, so that was ok. The grass in front of the hotel is prohibited for dogs, so we had to walk her a little bit more so she could do her needs. So that extra 50 euros felt like too much for what they offer in return.
Dear Renata, Thank you for staying at Residence Inn by Marriott Sarajevo and for taking the time to share your feedback. We’re truly sorry to hear that certain aspects of your stay did not meet your expectations, and we apologize for any inconvenience you experienced. We hope to have the opportunity to welcome you back soon and provide you with a much improved experience. Amina Djiro Front Desk Supervisor
Dear Renata, Thank you for staying at Residence Inn by Marriott Sarajevo and for taking the time to share your feedback. We’re truly sorry to hear that certain aspects of your stay did not meet your expectations, and we apologize for any… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewClean, location, room size, small kitchen, induction and other aminities provided inside the room, the size was awersome and staff was very helpful.
Only one thing to mentioned the seating area for breakfast was little small , based on number of guests.
Dear Darvesh, Thank you so much for taking the time to share your thoughtful feedback with us. We genuinely appreciate your insights and are grateful for the opportunity to learn from your experience. We are sorry to hear that our restaurant area did not met your expectations. We look forward to welcoming you back soon and ensuring your next visit is even more enjoyable! Amina Djiro Front Desk Supervisor
Dear Darvesh, Thank you so much for taking the time to share your thoughtful feedback with us. We genuinely appreciate your insights and are grateful for the opportunity to learn from your experience. We are sorry to hear that our restaura… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewSpacious rooms and location
Breakfast could be better
Dear Shaheen, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations. Your comments are valuable to us, and we truly appreciate your honesty as it helps us to improve. We hope to have the pleasure of welcoming you again soon and making your next stay more enjoyable. Best regards, Amina Djiro Front Desk Supervisor
Dear Shaheen, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations. Your comments are valuable to us, and we truly appreciate your honesty as it helps us to im… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified review