Reviews of Malak Regency Hotel 5 stars
Hrasnička cesta b.b. Ilidža, 71000 Sarajevo, Bosnia and Herzegovina

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewEverything was excellent! Room, staff & location!
Nothing!
Dear Leon, Thank you very much for your kind words! We are delighted to hear that you enjoyed our location and breakfast. Your feedback motivates us to keep providing the best experience for our guests. We look forward to welcoming you again soon! Malak Regency hotel Team.
Dear Leon, Thank you very much for your kind words! We are delighted to hear that you enjoyed our location and breakfast. Your feedback motivates us to keep providing the best experience for our guests. We look forward to welcoming you agai… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe breakfast is good for gulf people
The staff is very bad and offensive. I’ve traveled more than 50 times and never found such bad staff.
Dear Yasser, thank you for your feedback. We apologize for the inconvenience you experienced. Your comments are very valuable to us, and we will address these concerns with our team to ensure improvements are made. Hopefully, you will visit us again. Kind regards, Malak Regency hotel Team
Dear Yasser, thank you for your feedback. We apologize for the inconvenience you experienced. Your comments are very valuable to us, and we will address these concerns with our team to ensure improvements are made. Hopefully, you will visit… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThe location and the hotel breakfast nice. The decoration in the room was great and really appreciated for that 👏🏻
There was no one in front of the door to pick my luggage while Check in and Check out. However receptionist offered assistance.
Dear Al Shukaili, thank you for your feedback. It is a pleasure to see that you were satisfied with your stay. Your comments are very valuable to us, and we will address these concerns with our team to ensure improvements are made. Hopefully, you will visit us again. Kind regards, Malak Regency hotel Team
Dear Al Shukaili, thank you for your feedback. It is a pleasure to see that you were satisfied with your stay. Your comments are very valuable to us, and we will address these concerns with our team to ensure improvements are made. Hopefull… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in May 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe location in front of a nice park. The salt bath experience was great. The staff were wonderful and helpful. The breakfast was very good and the room was very spacious and comfortable.
No Jacuzzi
Dear Lubna , thank you for your kind words! We are thrilled to hear you had a very excellent stay with us. We look forward to welcoming you back in the future! Malak Regency hotel Team.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewComfortable beds and nice heating and cooling, amenities are very good.
The walls were too thin, I can hear everyone in my floor walking or arguing, the bathroom tends to form water puddles due to the ground being even.
Dear Mohammed, Thank you for your detailed feedback. We are pleased to hear you enjoyed the comfort of our beds, the climate control, and the quality of our amenities. We are sorry to learn about the noise disturbances and the issue with water in the bathroom. Your comments are very important to us, and we will address these concerns with our maintenance and management teams to improve our guest experience. We appreciate your input and hope to welcome you again in the future under even better circumstances. Malak Regency hotel Team.
Dear Mohammed, Thank you for your detailed feedback. We are pleased to hear you enjoyed the comfort of our beds, the climate control, and the quality of our amenities. We are sorry to learn about the noise disturbances and the issue with wa… Show more